I CAN NOT OPEN DVD FILMS FROM ENTERTAINMENT MODE (X-FI PLATINI

Hello?;?I have Creative X-fi platinium sound blaster , I want to watch DVD film that use entertainment mode.But I can not open it when I push to start button - Video - film.Because there is a mistake for media player. I don't know how should I do for watch DVD or CD film as only use remote control. If somebody can help me I will be so happy. Thanks a lot?

Did you try updating it? The current version is 9.2.2
When re-installing it, did you delete the receipts first?

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