I can not print document but I can scan document

Hi
I have HP PAVILION N278SA model laptop and I have HP F4100 series all in one printer and using many years. I was printing some documents. I printed off one document from one of my email . Then when I clicked other email and wanted to print other document which was not attached file.  My laptop gave 'printer is off line' sign, since then I tried many word documents from my laptop or other email documents but I could not print off any of documents. When I want to scan a document, the printer let me scan the document. The scanning is not problem. My printer connected to my laptop via usb cable and also plugged in via cable on wall. I switched off printer few times and disconnected from my laptop around 30 seconds but it did not work. 
I also went to 'devices and printers then click default printer which is F4100 series then open printer window.Then I went to 'what is printing' part then click print and start but did not work either. the printer does not print test page
Thank you for your support
Numan Ozpay

Hi,
Try following the tool below by selecting Fix Printing and check if that may rewsolve the problem:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p​...
If that doesn't help, power off the printer and reboot your PC.
Next open Devices and Printers and select See what's printing for the printer.
From the Printer menu click on Cancel All Documents and ensure the print queue is clear, then turn the printer on again and try printing.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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