I can not purchase any music or apps and all i get is an error message prompting me to go to itunes support website. My account info is all up to date but still won't let me complete purchases
Itunes will not complete my purchases even though all my infor and billing info is up to date. all I get is there is an error contact itunes support email address
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
Similar Messages
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I can not sync my ipad with my pc, I keep getting a 1618 error message
I can not sync my ipad with my pc, I keep getting a 1618 error message
From Wikipedia:
Error 1618
Missing system files or corrupt data in iTunes installation. Try to uninstall iTunes, restart computer, install again. -
When I authorize, it says I already have but still won't let me play purchased music
Over the past few years, I've bought numerous songs through iTunes.
Now, for all of these songs it's telling me that I need to authorize my computer to listen to them.
When I authorize my computer, it says "This computer is already authorized"
When I click on the songs, it continues to tell me I need to authorize my computer.
How do I fix this? I purchased this music, why can't I listen to it?
It was purchased with this itunes account.
Years ago (~6?) someone was using my email address for their iTunes account.
Not exactly sure how they accomplished that but they did.
I contacted iTunes back when this happened and they allowed me to move my purchases from my previous Apple ID (because the other guy had my email address used, I had to create a different one)
Apple Support later helped me move all of my purchases over to my main email which the other individual was using and I've been using this Apple ID for many years. It took Apple Support literally 6 months to complete this and get everything sorted out. (They were confused how he used my email address to create an apple id in the first place)
So, I'm not sure if this problem is a result of this "merge" from years ago?
Any idea how I can go about fixing this, what the problem is or is there a way I can contact apple support.I don't believe the issue is with them being purchased on my previous account because when Apple Support fixed it, they transferred them all to my current apple id. (Which is the ID it refers to when it says I need to authorize my account)
If no one knows the answer, how do I contact Apple Support? I've looked all over the site and can't figure it out. -
Display shows previous owner set up find my phone function & it is linked to their apple account. Owner has removed device from a/c but
it still won't allow me to proceed with set up.Hello Penng185,
Steps to be done to remove the device from the previous owner's iCloud Account, if you have already done this things then there might be something that you might have missed due to which the iPhone is still showing the Find My iPhone Activation Lock screen.
Resolution : http://support.apple.com/kb/ts4515
If the previous owner is with you and can access the device
Ask them to enter their Apple ID and password on the Activate iPhone screen (shown above) to remove the device from their account. You can then proceed through the rest of the device setup process.
If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
Click "Remove from Account" to remove the device from the account.
After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. -
I was told I could sync my music on my pc with my ipad2 by an apple agent. I hooked my ipad2 up to my pc and did so, but now I can not open any of my apps on my ipad2. when I try it just flickers and does not open. Can anyone help?
On you iPad, force close all the Apps in the multitask window.
Follow these steps to force an app to close:
From the Home screen, click the Home button twice.
Tap and hold on the app.
When it starts to jiggle, tap the to close it on by one until all cleared
Now do a Soft reset of your iPad:
Hold both Home and Sleep button for around 10secs until you see the Apple logo then release. After it returns to Home screen, try your Apps again and see if this resolves the issue. -
Hello. I have a Mac i7 2.3 Ghz 16GB RAM. OS 10.9.5. I can not open any program. AE and Premiere. I upgraded but nothing happens. because.
thanks
BenBen do you receive any specific error messages? Were you able to apply the updates successfully?
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I cant drag musin off of my laptop into my itunes an red circle with an slanted in the middle line pops up im so very frustrated i can not put any music on my phone
Hi Darray123,
If you are having issues moving music to your iPhone, you may find the following articles helpful:
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
Apple Support: Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Regards,
- Brenden -
I used my boyfriends Apple ID cause mine wasn't letting update anything now my Apple ID is now saying there's a billing problem i put all my stairs in but still won't let me update anything an it's making my phone really slow what so I do?
Hmm, im pretty sure your not alowed to use a debit card as a method of payment , your options are credit card ( visa, mastercard etc ) but to clarify is it letting you download free stuff ?
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Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but phone won't let me do that
Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M. -
i downloaded lightroom mobile...used it for a day and now i can not see any photos... and there is a message that trial days are 0 but i have a paid creative cloud sub
Click the arrow in the Identity Plate and be sure that you are signed in. If you are try going to Help and register.
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I cannot open iTunes. This is the message I get: "The file iTunes library .itl cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?" I did a download and it is up to date, but still won't open. HELP
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
I updated to iOS 7.1.1., then I can not turn on my facebook app and facebook messenger app now!
https://discussions.apple.com/message/25195858#25195858
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When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.
The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
Not every single thing that you do every single minute of the day on the iPad involves downloading files larger than 20MB. You can surf the internet all day long sitting out in a park somewhere with 3G - but not with a WiFi only iPad - unless you use a hotspot with it.
Try turning off your firewall and anti virus software while you try to download the iOS update. -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks
Are there photos in the Library? If not then just trash it and launch iphoto. It will make a new one.
If there are pics in it then Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
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