I can not purchase from within the application clash of clans where necessary to answer the security questions that forgot their answers please help thank you
I can not purchase from within the application clash of clans where necessary to answer the security questions that forgot their answers please help thank you
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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My account is charged $ 50, and I can not purchase from within the game clash of clans
My account is charged $ 50, and I can not purchase from within the game Clash Of klans I hope to solve the problem
contact iTunes support http://www.apple.com/support/itunes/contact/, we are just fellow users and can not resolve this issue for you.
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My account is charged $ 50, and I can not purchase from within the game Clash Of klans I hope to solve the problem
iPad, iOS 6.1.2Hi Ssgtn,
Contact iTunes Support:
https://expresslane.apple.com/Issues.action
Cheers,
GB -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
hello, why is all of my music on my iphone but only a few songs on my itunes on my laptop? it seems like its not updating on my laptop because it still says i have credit and i know i that there isnt any please help thanks
If they are iTunes purchases that you bought on your phone then have you copied them over from it to your computer's iTunes ? If that is the computer that you sync the phone to then you should be able to copy them over by connecting it and doing File > Devices > Transfer Purchases. Or (depending upon what country that you are in) you might be able to redownload them directly on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
In terms of your account's balance, have you tried logging out of your account on your computer (Store > Sign Out menu option) and then logging back in (it will change to a Store > Sign In option) and seeing if your balance changes ? -
Hi I have a problem I can not purchase from the iTunes application with the knowledge that I have dollars I hope a solution to this problem and thank you
What happens when you try to buy something ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ? -
Hello,
Please help me,I can not purchase from apple store becuse it is ask me about the secirty question in my apple ID but I forget my secrity question.
Thanks,If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 to 48 hours (and check your Spam folder as well as your Inbox). A month or two ago Apple had temporarily suspended the reseting of security question/answers whilst account security processes were improved, but that may now have finished. -
I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808) -
HT5625 can not purchase from apps store. message states - Apple ID is disabled.
Can not purchase from Apps Store. Continue to get message stating that Apple ID is disabled after I select install. I have change my Itune account pass word and updated all information.
After resetting your password you might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.
What they mean is iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
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When I try to open iPhoto (9.2.1) it says 'You can't use this version of the application iPhoto with this version of OS X. All my photos are on there. Please help. Thank you.
Did you upgrade to a new MacOS X version? Then you need to update iPhoto as well.
Only iPhoto 9.6 is compatible with MacOS X 10.10 Yosemite. Update from the Mac App Store.
Backup your iPhoto library, if you do not have a current backup.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Check the "Updates" tab of the App Store for an iPhoto update and run the update.
When you laugh iPhoto after the update, it will warn you, that the library needs upgrading, That may take a while.
Just in case that you see a warning, that the update is not possible because of an error message: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/ -
whenever i purchase from a game called clash of clans it tells me to contact the i tunes support in order to complete this transaction
Have you contacted them (these are user-to-user forums) ? If not then you can do so via : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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As I was installing the Windows 7 on my Imacwith the bootcamp and stated how I wanted to divide the drive I put 160, but I want to add more space because of the adobe software it will not install two of them, so how can I add more on the drive space to from 160 to 250? please help thank you.
I'm not sure this is what you're looking for, but it might help:
"If you made the Windows partition too small
First, back up all the information on your Windows partition. Then run Boot Camp
Assistant to restore your disk to a single volume. Restart your computer and use Boot
Camp Assistant to partition the disk again and reinstall Windows. Don’t forget to install
the Boot Camp drivers after installing Windows."
(from Bootcamp Assistant Manual see pg 22) -
Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
hi, my new device was set up in the store that I bought it from. How can I transfer all old text messages over to my new device? I have followed the icloud back up steps on this page. Please help, thank you.
Its an iPhone 4
Message was edited by: zzziggy85Here is how
http://support.apple.com/kb/HT2109
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