I can not remmember my security question answers and when I ask for changing the answers there is no support email to my email address

I have charged my account with a gift card. but when i am to use it the app stores asks for security questions. i dont remember the answers and when I ask to send me a supportive email there is no answer. 25 USD is blocked usefulness in my account. please help me.

You've checked the spam folder as well as the inbox on your rescue email account, and tried clicking the reset link again ? If you still don't receive it then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
When they've been reset check that you've spelt your rescue email address correctly for potential future use : http://support.apple.com/en-us/HT201356

Similar Messages

  • HT1725 Where do I go when I can not remember my security questions to find the answers or to change them?

    I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer

  • I can not remember my security question answers, how can I change them?, I can not remember my security question answers, how can I change them?

    I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107849)

  • Hello, I can not remember my security questions. What do I do?

    Hello, I can not remember my security questions. What do I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98437)

  • I can not remeber my security questions and need to change it how do I do this

    I can not remember my security question and I need to somehow change it. Can anyone advise me please as I can't get any satisfaction from the web site.
    Thanks

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87890)

  • Please help me I can not reset my security question

    I need help I can not reset my security questions because my recovery email is not working and I don't know the security answers how do I change the recovery email?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.

    hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
    <Email Edited By Host>

    The next option is to contact apple support & they have a team which can help you to reset security questions.
    Taz

  • I can not reset my security questions for some reason.

    For some reason I can not reset my security questions. It keeps telling me it's send ing me an email I get it and follow the directions, but when I get to the security question it just brings me right back to the beginning.     HELP

    Call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I can not reset my security questions and not set rescue email address

    i can not reset my security questions and not set rescue email address

    Call AppleCare and speak to someone in account security.

  • I can not remember my security questions is there any way i can change them so i can purchase things on itunes?

    can not remember my security questions is there any way i can change them so i can purchase things on itunes?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can not remember my security questions and it will not let me reset

    I can not remember my security questions and it will not let me reset

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108234)

  • I can not remember my security questions, I can not remember my security questions,

    I can not remember my security questions,

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1766 I can not restore my iPad from my iCloud as it asks for my old Apple ID. The Apple ID Can not be changed. I have lost all my content and I am desperate to get it back - Please help!!!

    I needed to restore my iPad but I can not back up from my iCloud as it is asking for the password of an old ID. It has been some time since I changed the ID and all seemed to work fine..... I have lost all my content unless I get this back - please help!

    Sync with new computer
    https://discussions.apple.com/docs/DOC-3141

  • I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them  ... can anyone help?

    I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them  ... can anyone help?

    Hi Mary,
    I don't remember those arrows in 10.6, only 10.7 & up!?
    I have 10.6.8, as you do. To make your Safari full screen, make sure you have the left hand side of your safari page moved  all the way to the left.  Then move your cursor to the BOTTOM RIGHT CORNER of the safari page, and simply drag your page towards the lower right hand corner of the screen. NOTE: you will see a series of lines on the bottom right corner of the page, indicating where to place you cursor arrow.
    By wuzradioman here...
    https://discussions.apple.com/thread/4218928?start=0&tstart=0

  • Why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??

    why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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