I can not reset my passwd.
I ccoul not use iCloud mail after Apr 1.
I could not remember security question.
So, I clicked reset by email.
But I ccoul not recevie any email.
It might resigter wrong email address.
How do I do?
Hello there, Jaeryunshim.
The following Knowledge Base article offers up some great recommendations for issues with forgotten security questions for your Apple ID:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Particularly:
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.
Hello nmssns,
Thank you for contacting Apple Support Communities.
You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
About Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
Jeff D. -
I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
I was updating my iPod Touch 5 iOS from Ver 7.0.3 to Ver 7.0.4 and myiPod locked up. I can not reset or restore the unit. The only thing it will do is show me a graphic of thr lightning cable facing up to an arrow and then to a circular blue iTunes icon. I interpert this to mean "connect the iPod to my computer thru the USB cable while iTunes is running. I do this and nothing changes. Total lock up. Any ideas?
Thanks.
Stroke72You need to restore the iPod...
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/HT1808 -
Hello. I can not reset my questions to unlock Apple id
Hello. I can not reset my questions to unlock Apple ID
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?
You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808 -
I can not reset my password to access the App store or iMessages. I have tried to reset using the email but that does not work.
Hey there , welcome to the community!
Oh no, that's definitely not good news! Does this link here work? If it still doesn't work, can you provide a screenshot of the error message? I'll escalate it to staff so they can look into the issue and they'll get you back into your account as soon as possible. -
Hello! my Apple ID hacked, changed e-address small, I can not reset the password, help eliminate the problem.
MayaMR wrote:
... my Apple ID hacked...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team... -
Please help me I can not reset my security question
I need help I can not reset my security questions because my recovery email is not working and I don't know the security answers how do I change the recovery email?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
<Email Edited By Host>The next option is to contact apple support & they have a team which can help you to reset security questions.
Taz -
HT4113 I can not reset my IPod Touch
I can not reset my iPod Touch. I have dome the power and home button to no avail.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I can not reset my security questions for some reason.
For some reason I can not reset my security questions. It keeps telling me it's send ing me an email I get it and follow the directions, but when I get to the security question it just brings me right back to the beginning. HELP
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I can not reset my security questions and not set rescue email address
i can not reset my security questions and not set rescue email address
Call AppleCare and speak to someone in account security.
-
I can not reset my security quastions
I can not reset my security question..
When i go to page( please answer your security questios)
Then i use ( send reset security info email to [email protected])
I do not received the reset email
I think there is anther email adress releted to my security eq's
Plasae help meThe Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I can not reset my security answers
i can not reset my security answers although i have rescure email.
Kappy's Some Solutions for Resetting Forgotten Security Questions
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