I can not reset my security answers

i can not reset my security answers although i have rescure email.

Kappy's Some Solutions for Resetting Forgotten Security Questions
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Similar Messages

  • HT201303 How can I reset my security answers ? I do not remember them, and Apple support just can help me if I remember one o more answers. I already have three Follow-ups: 237312883, 374526499 and 239690719 with no solution.

    How can I reset my security answers ? I do not remember them, and Apple support just can help me if I remember one o more answers. I already have three Follow-ups: 237312883, 374526499 and 239690719 with no solution.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I have my ID and password but can not remmember the security answers  What can I do ??

    I have my ID and password but can not remmember the security answers  What can I do ??

    Security Questions and Rescue Mail
    There are various ways to resolve this matter, amongst them are ...
    An email to … Apple - Support - iTunes Store - Contact Us.
    Or
    you can follow instructions here … Rescue email address and how to reset Apple ID security question
    Or
    you could call your national Apple support number and ask for Customer Service or their Security section.  The phone numbers are here … Contact Apple support.

  • Please help me I can not reset my security question

    I need help I can not reset my security questions because my recovery email is not working and I don't know the security answers how do I change the recovery email?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.

    hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
    <Email Edited By Host>

    The next option is to contact apple support & they have a team which can help you to reset security questions.
    Taz

  • I can not reset my security questions for some reason.

    For some reason I can not reset my security questions. It keeps telling me it's send ing me an email I get it and follow the directions, but when I get to the security question it just brings me right back to the beginning.     HELP

    Call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I can not reset my security questions and not set rescue email address

    i can not reset my security questions and not set rescue email address

    Call AppleCare and speak to someone in account security.

  • I can not reset my security quastions

    I can not reset my security question..
    When i go to page( please answer your security questios)
    Then i use ( send reset security info email to [email protected])
    I do not received the reset email
    I think there is anther email adress releted to my security eq's
    Plasae help me

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 How can i reset my security answers?

    I forgot my security answers to purchase some products. I followed the guide to reset my answers but i cannot log in to my yahoo account because it has been locked. I also cannot active this yahoo account anymore.
    If you can reset my security answers. It will definitely good for me.
    <Email Edited By Host>

    We are fellow users here on these forums, you're not talking to iTunes Support.
    If you don't have accessto your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 i can not get my security answer right

    I can not get my security question right

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • HT5312 I can not reset my security questions because the reset email is not correct

    My Apple ID and backup email address is no problem,
    But when I want to reset my security questions and answers,
    I found, the email should be [email protected], not [email protected],
    I can not get the reset email,
    Would you help me ?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can not reset the security questions

    Hello
    I have problem with security questions and I can't reset to my email
    The error was exceeded maximum attempts
    We apologize, but we unable to verify your account information with the answer you provided to our security questions .
    You have made too many attempts to answer these questions so, for security reasons, you will not be able to reset password for the next eight hours
    Click here for assistance
    I waited more than eight hours. And back to my account but it is the same ( no change ) I can't find forgot
    http://im39.gulfup.com/ufpim.jpg
    http://im39.gulfup.com/ulpbn.jpg
    My case ID : 526203520

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I can't reset my security answers

    Can you please send me the link to reset my security questions and answers
    Please help

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • I can not remember my security answers to the questions, i am wanting to buy some music but it keeps asking for security questions when i cannot remember! What do i do?

    I want to buy new music off itunes website on my Ipad, i know my email and password, after i have typed them in it asks me for a security questionaire. However i do not remeber the answers, how am i meant to download music as this is stopping me from doing it. I really need help as it is really annoying me! Thank you.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96967)

  • I can not remember my security answers

    Is there a way to change your security answers? As I can not remember what I recorded

    Go to http://appleidapple.com , click 'Manage Your Account' and sign in with your ID. CLick 'Password and Security' in the left sidebar.
    ON the right you may see a link to send security answers to an address which will be partially obscured. Click this and check the address in question.
    If you don't have this link or don't receive the email, go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

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