I can not see any messages that are coming

hello friends, 
I have a problem where some users from an external domain can not send messages to my domain. 
I get this external domain for some users but not others in the same domain. 
those users who can not receive the external domain, can send to other domains, such as: (yahoo, google, etc.) I did tests and received, but not in my. 
I use a scan mail for exchange, but not found where to see all messages that enter my scan mail. I just got to see if it is looking for the real time, but that and bad. 
guide the logs I do not find any option that shows all messages that are coming. I want to make sure that the messages are coming in my scan mail for exchange. 
I did some analysis, but I need help to do some basic tests: 
. [email protected] and [email protected] are from the same domain. 
Sending email User ([email protected]) - I get the two domains 
. The email sent by the User ([email protected]), I found in my exchange 2010 tracking log. 
. I received this same email on (yahoo.com.br). 
. I noticed that the header of the message and the address output different from the message sent by User ([email protected]
Sending email User ([email protected]) - Not get in my domain 
. Not found in the tracking log of my exchange 2010 and not given any locks on my scan mail for exchange. 
. I received this same email on (yahoo.com.br) 
. I noticed that the header of the message and the address output different from the message sent by User ([email protected]
General observation: 
. When doing a test with nslookup seeking MX, MX identified that this header in the message User ([email protected]) and different from the User ([email protected]
I'm a little confused if the problem is in some blockage in my environment or can be problem in the ([email protected]) environment. 
Thank you. 

Resolved. 
As was reported, the client received an IP and not others. (Identified in the header) 
We monitor the firewall and that confirmation that the IPs closed connection on port 25, this means that they were trying to send. 
Looking at screen real-time Trend Scan Mail noted that at the time the User would send message apareceiam a message "User Category Spam", but gave not to identify what was the specific email. The vision is very bad. 
Then questioned the sender if he was getting some feedback and he said yes. While viewing the message is written that there is a blockage (IP Email Rreputation) that sends the email. 
The SPFs of making an appointment, identify the block of IP that the client could receive was registered in the SPF and what not reached, was not. 
I believe so Trend included these IPs as bad. 
Added the IPs whitelisted email reputation and the messages were received by the customer. 
Thank you.

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