I can not sign in to my live mail and every time I get the" incorrect password " message.
Hi, I am trying to open my live mail but every time get this message "incorrect password please sign in again". I will appreciate if anyone knows the answer to this.thanks
Hello there, Ruby_01.
Being able to to send and receive email is definitely an important feature of the iPhone. The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Particularly:
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: TapSettings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
If you're still unable to send or receive email, contact your email provider and verify the account settings are correct. You will need to gather this information (PDF).
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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