I can not start secion in creative cloud from a macbook

Question

I can not start secion in creative cloud from a macbook, always comes CERRO secion, and never I log in I can not start secion indesign folio builder fails me in muse could not enter if you remove it to install again, now I can not download, I tried / Library / Application Support / Adobe / OOBE rename the folder to OOBE_old setup Guide, and simply does not work, if we are paying the membership of adobe creative cloud, at least ask for is a solution, timely responses because we are losing time and therefore money, if they are solving a problem is better than what we say and if more users seek solutions and only wait.
En español.
No puedo iniciar secion en creative cloud desde una macbook, siempre sale CERRO SECION, y nunca me conecto, en indesign no puedo iniciar secion de folio builder me da error, en muse tampoco podia entrar a si que lo elimine para poder instalar nuevamente, ahora no puedo descargar, he intentado / Library / Application Support / Adobe / OOBE cambiar el nombre de la configuración rápida carpeta para OOBE_old, y simplemente no funciona, si nosotros estamos pagando la membresia de adobe creative cloud, lo menos que pedimos es una solucion, respuestas oportunas porque estamos perdiendo tiempo y consecuencia dinero, si estan resolviendo algun problema es mejor que lo digan y a si nosotros los usuarios no buscamos mas soluciones y solamente esperaremos.
we want a valid and positive response

Answer 1

Hello, could you please try the steps posted here: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Please let me know if you are successful or not.