I can not successfully install Elements 11. Help

I have paid and downloaded Elements 11, but I am unable to get it loaded. After waiting, and waiting, and waiting for the download to complete it tells me that I am missing certain items and to try installing again. I have spent some 3 hours trying to download and install. No software should be this difficult to install. Please help if you can.
ed

This tech note may help
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
If not, suggest that you contact Adobe support.

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