I can not uninstall my old version of quick time.  It says the file cane be found.

When I try to update quick time it says it need to shut down or uninstall the older version.  Then a window pops up that says the installation file can not be found.  What can I do to get updates?

many thanks, linda.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another QuickTime install. Here a link through to the installers on the Apple Website:
http://www.apple.com/quicktime/download/
Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Similar Messages

  • I can not open my mac version of Contribute because it says it contains power pc applications- what

    i can not open my mac version of Contribute because it says it contains power pc applications- what can I do to get it to open?

    Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
    Download a fresh Firefox copy and save the file to the desktop.
    *Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
    Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
    *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    *http://kb.mozillazine.org/Uninstalling_Firefox
    Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

  • What to do if old version of Quick time does not remove?

    What to do if old version of Quick Time is unable to be removed to receive update?

    What is the version of QuickTime currently installed on the computer? Can you be a little more precise on what you've tryed and any error messages you may be getting? It could be anything from windows administrator permissions, an old windows installer msi file, to a simple setting

  • I accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)

    i accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)

    Repair the Hard Drive and Permissions - Lion/Mountain Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

  • I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    Many Thanks, Kurt.
    I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
    I shall save it somewhere VERY safe now in case this happens again …
    You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
    Best wishes
    OllyanDinah

  • The ipad won't sync some photos, saying the file can't be read by the ipad, however it will sync some photos taken at the same time which are the same size and file type.  Why does it reject some and accept others?

    The ipad won't sync some photos, saying the file can't be read by the ipad, however it will sync some photos taken at the same time which are the same size and file type.  Why does it reject some and accept others?

    Hi there. I'm having the same problem: my iPad won't import some photos from a folder, saying that they can't be read. They are all JPEGS and some photos taken at the same time have synched fine, but out of a folder with 200 photos, it only lets me synch 37. I'm synching albums created via Photoshop Elements 6, which has worked fine until now.
    I've tried deleting all photos and re-synching, and have also deleted the iPod Photo Cache, but it hasn't made a difference.
    The iPad auto-updated to the latest version of iTunes, so maybe that's what's causing it?
    Any advice gratefully received!

  • When exporting NEF files to JPEGs, LR says the files 'cannot be found'. What do I do? I have not moved or altered the originals.

    I'm attempting to create a slideshow for our 8th Grade Open House tonight and the files, which I shot in raw format, are not exporting properly into JPEGs via the Export button in Library. Every time I try, Lightroom says the files cannot be found. I've heard that many people have had issues with this because they have moved or altered the original files? As far as I know, I have not renamed and changed anything. Does it help to know that I first imported these raw photos from my camera reader onto an external hard drive? ...and yes, my external hard drive is plugged into my computer...

    ssprengel wrote:
    And if you go to Develop, and make your filmstrip thumbnails a little taller to make sure all the badges are shown, does a missing indicator show up, there?   Can you Export from Develop?
    If you click on the Photos that Failed to Export collection at the top right does the photo it highlight have a missing indicator?
    If you do a test export with just one photo, to your internal drive, does it work?
    I adjusted the height of the thumbnails. Still no exclamation points or question marks as noted here.
    Also, as to your second question, unfortunately no as noted here.
    And as to your last question, I have tried several times to export them to my desktop (which would be on my internal drive, not external). I've even gone so far as to put a copy folder of my original NEF files onto my desktop (7 gb worth) to see if that would help me export...it didn't.

  • I tried to uninstall cs3 by going to adobe installers under Utilities, but when I click on it, it says the file cannot be found.  Any ideas?

    I tried to uninstall cs3 by going to adobe installers under Utilities, but when I click on it, it says the file cannot be found.  Any ideas?

    Try running Adobe Cleaner tool once :
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
    Check for CS 3 option and remove it.
    Note : Do not select  Clean all option, it will remove all Adobe apps installed on your computer.

  • HT1386 I have tried syncing my music from itunes to my iphone 4s and over 30 says don't transfer. It says the files cannot be found. Why is this and how can I fix it?

    I have tried syncing my music from my itunes on my macbook to my iphone 4s and over 30 song won't transfer. It says the files cannot be found. Why is this and can I fix it?

    You can try to repair your library. Once you are sure the files are all taken care of, you can sync the phone to remove all of the music and then sync again to add it back. That should take care of the issue.

  • Can't uninstall an old version of PSE!

    I'm trying to uninstall an old version of PSE 6 from my computer. I've followed all the instructions as copied below, but I can only find the uninstaller for PSE 13, which I just installed today.
    Under the  /Applications/ Utilities/ Adobe Installers folder, I have 3 items:
    • Adobe ExtendScript Toolkit 2
    • Adobe Photoshop Elements 6
    • Uninstall Photoshop Elements 13
    Nothing that I can see to uninstall PSE 6.  Can anyone help me figure this out?
    Open Finder and navigate to /Applications/ Utilities/Adobe Installers. 
    Start the Uninstaller for contents or application.
    Uninstall Adobe Premiere Elements content
    Uninstall Adobe Premiere Elements
                                 Or
    Adobe Photoshop Elements Content
    Adobe Photoshop Elements
    If you're not planning on reinstalling the application, select Remove Preferences. Otherwise, do not select this option.. 
    Click Uninstall. 

    The pse 6 uninstaller is the one that says Adobe Photoshop Elements 6 in
    /Applications/Utilities/Adobe Installers
    You might want to consider just leaving pse 6 installed so if you need any of the features that were removed from pse 13 or need to run older 32 bit plugins, since pse 13 only can use 64 bit plugins.
    If you really want to get rid of pse 6, unistall pse 13 first, then unistall pse 6 and reinstall pse 13.

  • When I go to uninstall itunes or install the new one on Windows 7, it says the file cannot be found so I don't know what to do. Any suggestions?

    When I go to uninstall itunes or install the new version on Windows 7, it keeps telling me the file cannot be found and went through appdata folder and everything and cannot find how to correct this problem. Any suggestions?

    That's perfect, thanks.
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I can not register my old version CS on my new Windows 7 computer

    I had this version CS since I took a class at the local coollege. Then I had Windows XP.  Now I have Windows 7 in a new machine. The windows program includes the ability to run OLD program for Windos XP on this Win 7. Howeve,r I can not register the product automatically and by phone there is no help. The program will run OK but I only have 28 days before it stops working.  HELP

    I don't know if you can use the special version of CS2.  Apparently you need to follow the instructions very carefully.
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Can not copy text from AI CC or AI6 in to the file name

    I have an AI file with 80+ UPC codes that I need to separate in to individual files. Each UPC has a descriptor but when I copy the text and then try to paste it as file name it will not paste. I use this same process regularly in InDesign when I design print ads. Each print ad has a unique item number that prints with the copyright line so I simply copy and paste that information when I do the save.
    Under File Handling and Clipboard both PDF and AICB are on. I've tried this in AICC and AICS6. I also tried different files. Same issue. Any suggestions? I really don't want to have to type 80 some descriptions which are very lengthy. 

    I can not copy the text from Illustrator in to any OS X application/function (filename, Mail, Text Edit, ect). I can copy in to InDesign, Photoshop, Flash, and other other Adobe product. I can copy in to Word as well. I guess my work around will be Word.
    And the opposite is true. I can copy text from any other Adobe application to any OS X application/function with no issues.
    I guess my work around will be to OCR the text from Acrobat and open in Word. The descriptors have to be 100% accurate and some of them are pretty long.

  • My iPod won't copy a song because it says the file can not be converted. what do I do to fix this?

    I just bought a new song on iTunes, and when I go to sync my iPod, it says it's copying the song, and then a box pops up that says
    ' iTunes could not copy "Song name" because the file could not be converted.'
    What do I do to fix it? Help!

    Have the same problem since the last 2 updates of Itunes.
    I think it doesn't have anything to do with the Ipod, because Itunes can't "Convert" or "Create ALAC" from the files that are creating the problem.
    Also, when you delete every library files and re-import your .ALAC, it's not always the same files that are generating this problem.
    Starting to feel like stupid to have re-imported almost all my CDs into .ALAC (a proprietary file type depending on Itunes) instead of importing them to open source FLAC  ....
    The idea was that Ipod convert anything to 256kbps seemed like a good idea ...

  • HT1688 i can not activate my new i phone 5. it is saying the server is temporarily unavailable

    i can not activate my i phone 5

    Sometimes the activation server is just not available for a short time. Trying again usually corrects this problem. But as Peter Gillespie suggests, if the iPhone you are trying to activate has ever been jailbroken, or the computer you are using to activate the phone has been used to jailbreak an iOS device then you will get the Activation Server not Available message.

Maybe you are looking for