I can not updates in photoshop Cs6 you send me 3 error:Adobe Photoshop 13.0.5
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Federico Flores Moy which update are you trying to apply? What operating system are you using? Do you receive a specific error message?
Similar Messages
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You can not update this software since you have not owned the major version of this software.??
I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
I'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't update my free software downloaded on both, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOT OWNED THE MAJOR VERSION OF THIS SOFTWARE" so how i can update my softwares on ipad & ipod using the same apple id
I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanksI just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists. -
Installed 11.0.3 today. Tried to update apps. iTunes response was, "You can not update this software since you have not owned the major version of this software." I REALLY don't understand. I paid for MANY applications and stole or borrowed NOTHING.
Hi 969Polyglot969,
You may want to report an issue with the affected apps using the instructions in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
I hope this helps!
- Ari -
You can not update this software since you have not owned the major version of this software.
any soultions???Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
I could not log into itunes because it said need correct password. So i changed my password and not i can not update my apps. It is like i set up a different account. the message i receive now is " can not update this software since you have not owned the major version of this software" I do not know what to do. please help.
I already fixed mine, i used my other apple id to resume its update
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HI,
I got this problem : when i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?
IPhoto was already on my MacBook Pro when i bought it.
Thank you for your help
ThierryWelcome to Apple Support Communities
Open App Store > Purchases, and see if iPhoto app is listed. If not, unhide it > http://support.apple.com/kb/HT4928 Apart from that, check that iPhoto is in Applications folder. If not, put it in this folder.
If nothing works, remove iPhoto, open App Store > Purchases, and install iPhoto free of charge -
My kids did something to itunes and now I'm getting the error.
You can not update this software since you have not owned the major version of this software. This is the computer that we have always updated our apps on. Does anyone have any ideas for me?I have the same thing. It looks like it's the store. What is happening is that instead of the store showing you only the updates for the account you are logged into, it shows you the updates for all of your accounts. So if you try & update an app that was purchased with another account, you get that message. This is a pain, as you have to go through the apps individually (update all just gives you an error) , and then log out & into the other account again to get the rest of the updates.
Message was edited by: jrentzke -
please help i have no idea what to do
you cannot update this software because you have not owned the major version of this software
Shouldn't give away the secret of how easy it is..... -
I've been having no problem updating apps on my ipod touch, but two days ago I started getting the above message, only for the FB update. I have deleted, reinstalled, reset -nothing helps. Apple support could not figure it out either, they said it's a 3rd party app (they did try to help me but nothing worked). The notification that there is an update won't go away as long as FB is on my ipod. Help!
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
Can not update since you have not owned the major version of software.
The forums have multiple posts regarding the error "You can not update this software since you have not owned the major version of this software."
Apple's solution is to archive the message without any comment or solution. Some people mention that Apple does not want people to have multiple accounts. We have multiple devices, why would we not have multiple accounts. I do not want all of my sons games on my phone. Could someone please offer a solution without deleting my post like last time.Is this article of any help http://support.apple.com/kb/ht1495 ?
No idea why this has appeared three times
Message was edited by: King_Penguin -
I cannot delete it with the X because it was never on my phone in the first place. It doesn't show up when I hook it up to Itunes. And it doesn't show up on my ipad. The app is MotionXGPS. Is it a virus? Thanks.
Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
can not update photoshop keep getting this error
Adobe Bridge CS5 4.0.5 Update There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5 There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update There was an error downloading this update. Please quit and try again later.
contacted customer service they could not help me I have previously had Photoshop on two other computers I deactivated it from one computer to put on a new one put. Can not do the updates I need them for camera Raw.
Please HelpWhat operating system are you using?
You can try searching for, downloading the updates yourself and running the installers:
Product updates -
When will you fix the "can not updating credit card" issue??
I've got my credit card hacked 2 weeks ago so my bank gave a new one with new number. Adobe charged my monthly payment on the 8th and haven't been able to do that because I CAN NOT UPDATE MY CREDIT CARD NUMBER. I've tried for days. I've asked online chat and he/she only told me to clear cookies and use another browser. Done and done. But STILL can't do the updating. My Photoshop trial will last in 4 days. This is very frustrating. I've read loads of discussions dated since last year about this matter but apparently the issue still here. Anyone can help!?? -Thanks.
Hi YuliaY,
We are sorry for the inconvenience that it has caused to you, to update the credit card kindly contact us via: Contact Customer Care.
Thanks,
Atul Saini
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