I can not upgrade from CS 5.5 to CS 6

I hope there is someone who can help me with the following issue.
Yesterday I bought 5 license numbers for upgrade from Adobe Design Premium CS 5.5 to CS 6. But I can't update. I hope that anyone can help me.
Het won't accepted my old serialcode.

it says on the website
Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing on that CS6 product. Any version earlier than CS5 will not be eligible for upgrade pricing.
However I'm getting an error when i put in my old serial number to validate the upgrade. i reads "This product is not a qualifying product, please try another. what gives. i don't appreciate seeing somthing on line and then after spending $1,000 plus for the upgrade that i can't use it.

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