I can only access the itunes store from my pc and not my ipod touch. It says incorrect password, but I know it is correct. I have changed my password more than 3 times in the past few months to resolve this issue but to no avail. Someone please help!

I have had the same account for over 4 years. I have had my ipod touch for 2 years and have always been able to access the itunes store and download content from my pc and my ipod touch. A few months ago, I started to receive the message that I've entered the wrong password but I know that it is correct. I can download all I want from my pc without any problems at all. How do I get my device to accept my itunes password so that I can get back to downloading content directly to my device?

I'm having the same issue. Just hooked up a Mac Mini and running the internet just fine over wifi, but Facetime isn't working. I'm going to try resetting my router in the morning.

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My iPod touch keeps telling me that my Apple ID has been disabled - I have changed my password twice. Is there a phone number that I can call to actually talk with someone about it?

My iPod touch (3rd gen - 64 gig)
keeps advising me that my Apple ID has been disabled - it doesn't say for security reasons
I have reset the device, changed my password twice, and left it overnight but it still will not allow me to update OR install any new apps (that have been paid for).
Does anyone have a phone number that I can call that will reach a person who can get it sorted out???

Unfortunately, I don't have a number, but if you go the apple.com/support/itunes, it'll give you the pathway to connect with iTunes support. You can also just go straight to Express Lane. Hope this helps!

I can't access my iTunes store from my mac

but can with my iPhone and iPad, keeps saying try again later, its been like this for weeks now
anyone know why?

Hey Apple surely you can give us a reply!

Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
Riversmith

HT1349 I cannot access the itunes store from my pc, since I can access my browser, I am online.

I have tried to access the itunes store from my pc several times, but it just locks up. I downloaded a more recent version of itunes, but that had no effect.
Since I can access the internet through my browser and my computer shows everything is online, I am stumped. Can anyone suggest something?
Thanks

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host>

I can't access the itunes store from my ipad mini after the iOS7 update

I can't access the itunes store from my ipad mini after updating the latest iOS7. Does anyone have answers to solving this?

Ive been through various threads on here.
There has been quite a few things said and some people are having luck with.
Reset all your settings works, but only once. when you shut down and open back up same problem.
Ive tried changing how my cookies respond, this doesnt work either.
My app store loads in a second, fastest its ever been.
Ive noticed that when your in settings and click on something eles it takes maybe a second or two before it changes to the next screen something thats never happened on 6
it seems very laggy and slow on somethings and super fast on others
Come on Apple get yer finger out and sort this out soon, its you thats loosing my cash as I cant buy any music!!!
I have an Ipad mini.

TS4036 I cant access my Itune store from my PC. I have entered my ID but still can't access the store. I have tried removing it and re-installing it but to no avail. I can access the Itunes store with Iphone and Ipad but not my PC.

I can't access my itune store through my PC. I have tried removing and reinstalling Itunes,but to no avail. I also tried accessing trough I cloud on my pc but it say apple ID not correct but my Apple ID works on all my other devices such as Iphone 4s and Ipad 2. If I go to Icloud.com I can access my account but can't get to Itune store.
Help
Thanks
Dan

The apps I currently have are for the i phone and i pad but i would like to see this on this computer
On the Mac Air launch iTunes. Then connect either the iPad or iPhone.
Select the iPad or iPhone under Devices left side of the iTunes window in the source list.
Then select Apps from the menu on the right.
If you don't see the apps listed there, from your iTunes menu bar (top of your screen), click Store > Authorize This Computer.
See if that makes a difference...

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

Why can't you purchase an audio book on the Itunes store from an Apple TV?

Apple seems to be moving everything they sell on Itunes to graphics, away from the traditional text based browse function they started with.
I don't think they've done the most effective job on that move on a PC/Mac, it's sometimes easier just to go through the Apple TV and buy from there and let it just sync and transfer to my Itunes library on my PC.
However, I've noticed that you can't purchase an audiobook from an Apple TV, though you can purchase everything else that can play on an Ipod from there.
Audiobooks just don't show up as an option on the Itunes store from an Apple TV, but they do play on your Apple TV if you purchase them from the Itunes store from the PC or Mac you sync or stream from.
Does anyone know if this is a licensing issue, or yet another oops/oversight on Apple's part? Doesn't seem to make sense, Apple has been pushing tighter and tighter integration between the Itunes store and Apple TV, and it's yet another lost revenue stream on Apple's part that I hope they fix.
If you can buy it from the store, you ought to be able to buy it using your apple TV. Period. Makes as much (non)sense as restricting what content you can purchase if you are buying it from an Iphone vs. a PC vs. a Mac. If you sell content on your store that plays on your devices, then sell it, regardless of which device (that you also make and sell) that your customers access your Itunes store from. It's why they make us sync everything back to Itunes on a computer in the first place.
And yes, while it may sound counter-intuitive to listen to an audio book from a device connected to a TV,
I listen to audiobooks from my Apple TV nightly in my bedroom to go to sleep by, streamed via airtunes to the Aux port on my clock radio by my bed, then turn the TV off and snooze. Works extremely well and has for years now. Beats headphones or futzing with external speakers on an Ipod or trudging upstairs to the room I have my PC in to stream an audiobook to airtunes, then back to bed. With Apple TV, it's pick, click, then turn off the tv and the lights. Sure would be nice to buy an audio book that way also.
Any thoughts on why they would restrict you from buying audiobooks from an Apple TV? To me, it's yet another lost revenue opportunity for impulse buys courtesy of Apple.

Send your tv feedback here

I'm unable to access the Itunes Store from my Windows 8?

I recently recieved a new laptop, operating on Windows 8. {Note: This is my first Windows computer, I transferred over from Mac}. I decided to open up a new Apple ID to get away from my parent's account, so that was all set up pretty easily.
Now, however, i find that I can't access the Itunes store from the Itunes application.
A message, I'm unable to find it now, it no longer appears, instead I get a blank screen instead of the store, read something similar to "not being able to open itunes store, please check your cookies and account details. {sorry if that's too vague, but it definitly had to do with my cookie settings making it unable to open.}
I'm at a loss at what to do next. My account is perfectly set up, but where and how to adjust the cookies so that the itunes store can open?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. Pls help..

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. This has been going on for the past 3 days already. Pls help..

Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help

TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I can't connect to the itunes store from my iMac...But can from all other devices?? Any ideas?

When trying to connect to the itunes store from my imac it says unable to connect to the itunes store at this time...please try again later. Has been for 2 days now. I'm able to connect from all other devices, just not our imac. Any suggestions??

Hi there Kevdog,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.

Ting screwy. I deleted the app and reset my ipod but I still can't access either Itunes stores, send messages, or access the internet. What should I do?

I downloaded nds4ios for my ipod touch and now it's acting screwy. I deleted the app and reset my ipod but I still can't access either Itunes stores, send messages, or access the internet. What should I do?

Hi Seabiscuit564,
It sounds as if your issues here are all related to not having a good connection to the Internet from your iPod touch. I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting Wi-Fi networks and connections
Thanks for using Apple Support Communities.
Best,
Brett L

I can only access the itunes store from my pc and not my ipod touch. It says incorrect password, but I know it is correct. I have changed my password more than 3 times in the past few months to resolve this issue but to no avail. Someone please help!

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