I can only get the hand tool on my images

Just downloaded Illustrator CC and now can't work on older files

I figured out I only have to save it as an Illustrator CC file and it works.

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I can't get the hand tool to move around the page by using the spacebar?

This has been working for me for ages but it has just stopped working an hour ago... Have I accidentally turned off a setting somewhere?
Newsgroup_User

If the type tool is active with a blinking cursor, press Alt/Option to activate the hand tool.
With no blinking cursor, press Alt/Option + Spacebar.
If this is not the issue, try replacing your preferences.

After I exported a PDF to a Word doc and downloaded it, I can't get the pointer tool to work.

After I exported a PDF to a Word doc and downloaded it, I can't get the pointer tool to work. When I click on the document text, the only tool is the "move" tool. I can't edit or select text. Please advise.

Version of Adobe: Adobe ExportPDF (not Pro)
Operating system: Windows 8.1
Steps I am taking: When the PDF file is selected and opened, I clicked on Tools menu on right side of the screen; then I clicked on Select PDF file; then under Convert To, I selected Microsoft Word (*.docx); then I hit the box below that; and clicked Convert. I then see the message that says it is Converting to Export PDF Online. Then I see a link below that, that says Download Converted File. This takes me online to Adobe Acrobat .com, where, I see the command, Export PDF, and see a blue box on the same screen that says Select PDF Files to Export. I click on the thumbnail of the file I want to export. This brings up, online, a screen containing the file I wanted to convert to Word. Then, on the same screen, I click on the icon on the right hand of the screen that says Download. then I click on the box on the bottom the screen that contains the Word document I had wanted to convert. This brings up the Word doc. in Compatibility Mode the latest Word version, which I am unfamiliar with and which has a Picture Tools tab that I cannot escape from and I cannot get any selection tool other that the Move pointer, and I cannot find the Select text pointer to select any text on the page. I don't want this Word version and do not know how to return to the old version of Word that I am familiar with.
Can you help me, please?
Theresa Julia Schuer

PSE9 Can't get the blur tool to work..

I have a problem with PS elements 9.
Basically .. In my last package I liked to use the manual blur tool, I see elements has one (a teardrop shaped tool from the bottom left)
I have selected that blur tool and selected blur at 100% and it pretty much does nothing.
The other two tools, sharpen and smudge work as expected I just can't get the blur tool to work.
I want to be able to drag the blur tool across a part of the image and blur it.. but it does nothing!
If I look at the pixel level then at 100% blur the tool is very slightly blurring the image but only very slightly, I want to be able to paint blurryness across parts of an image and it is not letting me.
Am I doing something wrong?

Oh, that is a pain.
I am used to using a manual blur tool and I like it.
I can see that the select then filter blur does blur a lot more (as much as I would like) but I don't like the way the selection tool works it always seems to end up with blurs that look unnatural at the edges...
I suppose I will have to find a way of using it or buy another package.
Very dissapointed.

How can I get the erasure tool to leave a white or color background and not checkered?

When using the erasure or erasure background tools, it leaves a checkered background. How can I get the erasure tool to leave a white or color backround?

Jpegs can't have transparent areas. Most likely you had layers and were forced to save "as a copy", which means that the image which remains open in PSE is not the jpg. A file saved as a copy makes a copy in the save format, but it's not like save as where you now see the newly saved version instead of the original. The original remains open and unsaved onscreen.

TS1538 iphone wont recognize in itunes. it's got the latest software update and the latest version of itunes on the computer. the phone works as normal but i want to restore it but can't because i can only get the the recovery mode stage and then it needs

iphone wont recognize in itunes. it's got the latest software update and the latest version of itunes on the computer. the phone works as normal but i want to restore it but can't because i can only get the the recovery mode stage and then it needs itunes???

Follow this very helpful user tip by wjosten:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive

Can only get the "Draft" stamp when insert customer stamp with C#+JS

I am trying to insert customer stamp in batch files with C#+JS.
My JS works well in Acrobat. However, it doesn't work when use C#+JS. I always get the Acrobat's "Draft" stamp other than my own ones (the AP value is confirmed correct).
In c#, it runs as this ( with the objectype.InvokeMember())
1. initial an annotation with addAnnot first and get the properties object with method of getProp().
2. Set the type entry of the properties object as "Stamp"
3. With setProp(), modify the annotation to a Stamp annotation, and then get the properties object of the Stamp annotation.
4. Set the entries (rect, page, AP ) of the properties object. Then use setProp() again to modify the properties of the Stamp annotation.
The program runs without any error message. But I can only get the default stamp "Draft".
One thing I found so far, in JS console in Acrobat, if I set the AP properties AFTER set the annotation type to "Stamp", it also get the "Draft" stamp only. as this,
     annot = this.addAnnot();
     prop = annot.getProps();
     prop.type = "Stamp";
     annot.setProps(prop);
     prop = annot.getProps();
     prop.page = 0;
     prop.rect = [0, 0, 100, 100];
     prop.AP = "#xxxxxxxx";
     annot.setProps(prop);
If I set the prop.Ap before the forth line in above para, I can get the right stamp.
     annot = this.addAnnot();
     prop = annot.getProps();
     prop.type = "Stamp";
     prop.AP = "#xxxxxxxx";
     annot.setProps(prop);
     prop = annot.getProps();
     prop.page = 0;
     prop.rect = [0, 0, 100, 100];
     annot.setProps(prop);
Or, if I set the props in the typcial JS format like below, I also get the right one
annot = this.addAnnot({
type: stamp,
page: 0,
rect: [0,0,100,100]
AP: #xxxxxxxx)});
But, the problem is, in C#, the AP properties can only be set after set the annotation type as Stamp (step 4). I think this might be the reason, but I don't know how to get over this.
Please help. Thanks!

No, it can't – but you could do that yourself as part of the watermarking process (ie. Two watermarks or fields)
From: santa-satan <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 6 Feb 2012 18:35:19 -0800
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Can only get the "Draft" stamp when insert customer stamp with C#+JS
Re: Can only get the "Draft" stamp when insert customer stamp with C#+JS
created by santa-satan<http://forums.adobe.com/people/santa-satan> in Acrobat SDK - View the full discussion<http://forums.adobe.com/message/4190155#4190155

I have an itouch, most songs i got off my cd's. i have a new laptop and want to put songs from itouch to laptop.I can only get the songs that i purchased onto the laptop? need help with how to get the rest from itouch to laptop please??

i have an itouch, most songs i got off my cd's. i have a new laptop and want to put songs from itouch to laptop.I can only get the songs that i purchased onto the laptop? need help with how to get the rest of the songs (from my cd's) from itouch to laptop please??

See this previous discussion:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

HT4437 I have an iPhone 4 and I can only get the audio in AirPlay/mirroring but no video! Please help!

I have an iPhone 4 and I can only get the audio in AirPlay/mirroring but no video! Please help!

ktrow,
We are going to get you up and running with all picture text messages. Have you ever been able to receive picture messages in a group text before? Can ou please check some settings for me. Let's go into Settings, Messages, and is MMS Messaging swich green? How about the Group Messaging switch? If they are green, go ahead and switch those off for a few seconds and then turn them back on. Then re-try the picture message. One last thing, you can also try to reset the network settings. Settings, General, Reset, Reset Network Settings. Please keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

I can't get the text tool to work

I can't get the text tool to work in After Effects CC, what am I doing wrong, have I pressed the wrong key?

We need a lot more information to help you. Tell us exactly what you're doing and exactly what the results are. Screenshots are useful.
In general, when answering questions on this forum, provide answers to the questions here: http://forums.adobe.com/thread/961743

I can't get the gap tool to work right

Hi,
I just bought InDesign which I'm attempting to use to create a book with 500+ pics. A big selling point was the new gap tool which was supposed to make the interface significantly more practical for working with lots of images. Unfortunately I can't seem to get it to work right. It looks to me like a bug in the gap detection algorithm.
What's supposed to happen according to the video tutorials is that when you position the cursor between frames, the space between them changes to a brown color and the cursor changes. This allows you to click and drag to change the gap. In my documents, when I try this, it rarely detects the gap between frames. So the cursor remains a circle with a slash through it. If I keep moving the cursor around the frame edges for 30 secs or more, it sometimes briefly detects the gap and indeed allows dragging. It's very frustrating and time consuming because if the cursor is moved just a pixel or two, it loses the gap and the cursor reverts to the circle/slash before I have a chance to click/drag the gap.
I've tried using different kinds of objects, different frame thicknesses, colors, different spacings between frames...all sorts of things. It seems a little harder for it to find vertical gaps than horizontal gaps. Anyway, does anyone know if this is a known bug?
I'm running XP Pro SP3 on a 3.4 GHz P4, 4GB, Intel chipset. Just ran the latest Adobe update to ID CS5 7.0.3.
Any help appreciated. Thanks.

Update:
Thanks for the tips, folks. I think I solved the problem, or at least came up with a work-around. I manually rebuilt the preferences as folks suggested. This did not fix the gap problem at all, for my existing document. But interestingly, it seemed to fix it for any new photos/frames I added.
After several more hours of troubleshooting, I traced the problem to some graphics on my master page. My master page has a rectangular border running around the page, composed of four lines, intersecting at the ends. Most of my photo frames touch at least part of this border. It seems that this structure was interfering with ID's gap detection algorithm, causing it to get flakey and intermittently miss gaps. After trying many things I was able to get the gap tool working reasonably reliably by moving the ends of the lines so that they no long touch each other. Now the border rectangle is four lines which don't form a seamless shape. This allows it to work around 95% of the time. Of course, deleting this border fixes it 100% but I need that border (it's on a non-printing layer but I still need it for guide purposes). This fix works even with my old preferences restored.
So the lesson is, if you want to use the gap tool on frames, make sure they're not near or touching other graphics like lines or rectangles or the gap tool will act flakey. As a footnote, fixing this did not solve my other problems like Auto-fit, Alt-drag not copying single pages and the duplicated pages being shifted left and right. One down, three to go. Thanks again, folks.
Message was edited by: Peddle4ever
Case closed.

HT204053 Why can'T I get the store to work. I have tried the search and nothing happens. I want to buy more spongs and can only get the home page to show the music

I have been trying to get an album of George Jones to load to my Ipad i can't get the store to let me search ? What am O doing wrong

(for an example of what I mean, my site: http://www.katesilsby.com (retouch page) and what old iweb did and what I want to happen: http://web.mac.com/vogier/iWeb/vivian%20ogier/wardrobe.html
iWeb2 photos page is completely different from that of iWeb1.
iWeb2 photos page can be retro back to iWeb1, but not without major javascript coding.
or using completely different previewing method for larger image, example: http://hdl.50webs.com/Lytebox/Photos.html

HT1451 I used to be able to sync all songs that I downloaded from CDs to my iPad. Now I can only get the songs that were purchased from iTunes. Can someone tell me why?

I used to be able to sync songs that I imported from CDs into my library onto my iPad and iPad touch. Now I can only sync the purchased from iTunes songs. What has changed? Do I have to subscribe to iCloud to do this now?

Hi Cricketdaw,
Welcome to Apple Support Communities.
iTunes should sync your entire library, and not just songs purchased from the iTunes Store, as mentioned in this article:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
By default, iTunes automatically syncs your entire iTunes library whenever you connect your device to your computer. On each subsequent sync, iTunes will automatically add any new music or videos to the device and remove any items that are no longer in your iTunes Library.
You may also find this articles helpful for syncing your iTunes Library:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Best,
Jeremy

Office 365 Reporting Web Service Message Trace - It says it can get the past 30 days but i can only get the past 7 days

It says Message Trace data is stored for 90 days here: http://technet.microsoft.com/library/jj723162(v=exchg.150).aspx
When running the MessageTrace report using the Office 365 Reporting Web Service it only returns the past
7 days, even though it says up to 30 days here: http://msdn.microsoft.com/en-us/library/office/jj984335(v=office.15).aspx.
PowerShell’s "Get-MessageTrace" cmdlet only returns the past 7 days as well. PowerShell also has
an alternative cmdlet called "Start-HistoricalSearch" which returns the MessageTrace results between 7 and 90 days old.
Is it supposed to return 30 days, or is the documentation wrong, or is their an alternative report (like
PowerShell) to get MessageTrace results for over 7 days using the Office 365 Reporting Web Service?
Note: I'm aware that the results are returned in batches of 2000 MessageTrace results.

That document is pretty old last modified March 2013 so I would say it's out of date. The reporting services are still pretty new in the current release I believe 7 days is limit for the Rest Endpoint and the Get-MessageTrace cmdlet (which is what
the more recent documentation around message tracking say) there is no REST endpoint for Start-HistoricalSearch you can see all the current endpoints by looking at the Metadata via
https://reports.office365.com/ecp/reportingwebservice/reporting.svc/$metadata
These services are evolving so new features and reports are added which is explained in
http://msdn.microsoft.com/EN-US/library/office/jj984346(v=office.15).aspx . But there is no public information on Timeframes and what reports and features are going to be added in future updates (that I know of). If you need data older then
7 days then Automating the HistoricalSearch cmdlets would be the way to do it for now.
Cheers
Glen

My pointer, becomes a hand and it will not activate message in email when I scroll over the message I would like to open. How can I eliminate the hand tool?

Need help with deactivating this feature. The pointer becomes a hand, when I hover over email messages. What can I do to eliminate this situation?

The answer depends, in part, on which website you use for email. Volunteers often have accounts on Gmail, Yahoo mail, and Outlook.com (formerly Hotmail). Other sites might require more guesswork...
Meanwhile, here are some general suggestions:
'''Clear obsolete files and data'''
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove your mail site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
'''Bypass possible problem add-ons temporarily'''
Firefox's Safe Mode is a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (''not'' Reset)
Any difference?

I can only get the hand tool on my images

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