"I can only print but I cannot scan from my CM1015/CM1017 MFP in Windows 7. What do I do?"

This product series does not have a product-specific driver for Windows 7. Some HP product software created for the Windows Vista operating system can be run on a Windows 7 PC in compatibility mode to enable product software functionality. There is a support document with instructions on how to do this for the HP Color LaserJet CM1015 and CM1017 Multifunction Products (M.... This is considered the best driver option in Windows 7 for these product series.
Regards,
affableLJ
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I am an HP employee!

Try downloading the drivers from hp.com instead of using the disk. Also before you do another install, make sure you have uninstalled all previous attempts, deleted all drivers from your download folder and recycle bin, and rebooted your computer.
Once you have downloaded the drivers from hp.com, make sure you follow the steps in the document. There is a twain/scan driver that has to be marked.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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Contact Canon.

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HP OFFICEJET 6500 709A WILL NOT SCAN FROM FRONT PANEL ON MACHINE os windows 7 what must be done?

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Hi z5090joe,
Thanks for the response!
We can check a few other things, since the scan communication itself seems to be working okay, just not from the front of the printer. I'd like to check the Scan Settings on the front panel with in the HP Solution Center.
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Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
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Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
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Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
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HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

"I can only print but I cannot scan from my CM1015/CM1017 MFP in Windows 7. What do I do?"

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