I can play all songs on iphone but on itunes on pc it get message orignal file cannot be found

I can play all songs when using itunes on my iphone, but when i try to play them on my pc i get the message "original file cannot be found" what up?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

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HT1420 I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

and, what is even more strange...
I actually bought 2 Billy Joel songs NY State of Mind from Essential Billly Joel and Italian Restaurant from Greatist Hits vol 1. Neither song would play.
I went back the Apple store and tried to re-download NYSOM. It let me do it for free. Before I checked I tried to re-dowload IR but inadvertantly selected same song but from The Stranger. I had to pay for this one. The re-downloaded NYSOM still didn't work but IR I bought from Stranger worked. So, I bought NYSOM from Greatest Hits vol 1. Didn't work!!! Tried again and bought from another album, Turnstiles, and that one worked. So, I bought 5 songs, only 2 of which will work.
So, now I ask - is there any way to get my money back?

I am unable to sync my ipad..i get error message " required file cannot be found" can someone help?

I am unable to sync my ipad..i get error message " required file cannot be found" Can you help me?

Some things to try in this order:
1) Make sure you designated the correct folders for music, etc.
2) Press and Hold the Home and Power buttons on the iPad until the Apple Logo appears, about 10 seconds.
3) Make sure all antivirus and firewalls are off.
4) Delete and reinstall itunes. (Back up the itunes folder first.)
Hope this helps...

I tried to uninstall cs3 by going to adobe installers under Utilities, but when I click on it, it says the file cannot be found. Any ideas?

I tried to uninstall cs3 by going to adobe installers under Utilities, but when I click on it, it says the file cannot be found. Any ideas?

Try running Adobe Cleaner tool once :
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
Check for CS 3 option and remove it.
Note : Do not select Clean all option, it will remove all Adobe apps installed on your computer.

When attempting to play songs on itunes, getting error message that file cannot be found and asked if i want to locate it. not sure where it went. do have new computer and all files were transferred to new machine.

I just tried to play some songs that i have in itunes and i get an error message that says file can't be located. It appears to be on about half the songs of the thousands I have in there. I do have a new computer and transferred the itunes library about a month ago. I have successfully managed ipod on new computer. I wonder if it is a licensing issue but this is just the second computer althought the third hard drive these songs have been on. It is affecting songs loaded from CD's and purchased from itunes on the old computer alike.

Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

I can no longer access the movies I have downloaded. I get a "original file cannot be found" message. Can anyone tell me how to access them? Thank you

I cannot accessmovies that I have downloaded, I get "origianl file cannot be found" message does anyone know how I can fix this problem. Thank you

This is what I had to do to access iTunes store with 10.4.11 (took all day for the downloads)
1. download & install iTunes 9.2.1 (101 MB)
2. download & install Quicktime 7.5.5 (61 MB)
3. message 'need to install Safari 4.0.3 or later' (and I never use Safari)
4. download Safari (26 MB)
5. Safari won't install without 'latest security update'
6. download latest security update 2009-005 (Intel) v. 1.0 (172 MB)
7. take a long walk
8. install security update and restart
9. install Safari and restart
And yes, now I can download music again from the iTunes store. I would have given up and gone with Amazon.com but mp3 downloads are only available to folk in USA, and I'm in Australia.

How come some of my itunes songs have a "check mark" and ones that do not say the file cannot be found.

How come some of my ITunes songs have a check mark next to them and the songs that do not have it, I receive a error message " the file could not be found" The songs are on my Ipod and Ipad2. Is my itunes library screwed up? Can someone tell me how to clean up my library?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2

Can't play Explicit songs on iphone, but no restrictions selected

Hi all,
I have an iPhone 3G and the most recent version of iTunes.
I have no restrictions in any content on my iTunes or my iPhone (ie Explicit is allowed) and although I can purchase and play Explicit songs in iTunes on the computer they are not transferring to my iPhone playlist.
So, they are in the Singles list in iTunes, but not in my iPhone playlist in iTunes, and they do not appear on my iPhone.
I have checked and rechecked both the restrictions in iTunes and the iPhone and have also rebooted the iPhone (although not restored it) and still I cannot seem to allow explicit content on the iPhone.
Any ideas?
Thanks so much in advance

Sorry, can I clarify? They ARE in the playlist in iTunes but do not appear on the iPhone at all in the iPod application. Sorry for the confusion. thanks for any advice.

Can't synch songs from iphone to macbook itunes?

I must have accidentally deleted the five most recent albums I bought on itunes from my computer, because on my itunes I get an '!' next to them, and I can't find them on my computer or my external hard-drive (where I generally store my music, and have backups of my computer). I then tried to redownload these from itunes, but if I click on them in store I just get 'already downloaded' and I can't do anything - I can't even buy them again.
On my iphone, I could recover the songs using the cloud symbol, so I have them there, but now I can't get them from the phone to my laptop itunes. I tried transfer purchases, but it didn't work - nothing seemed to happen, and then I still get the '!' and 'itunes can't locate your files' message on my macbook itunes.
Is there any way I can get the songs from my iphone to my macbook? All the missing albums were purchased from itunes, some on my phone, some on my computer, both on the same apple account.

Try this:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
you should be able to download the songs again using you purchase history.

Missing songs from iphone but not itunes?

Sorry if this has been answered elsewhere but I wasn't able to find it. Sometimes when I connect my iphone to my Win7 desktop and manually drag new songs onto the iphone, I wait until the Sync process disappears off the screen before disconnecting my phone. When I open the ipod app on my phone it'll say updating library and then display the free songs that I've downloaded from the itunes store and nothing else. No matter if I'm looking at Albums, Songs or Artists my content isn't on there however when I plug the phone back to the pc and check it on itunes, all the content is on there! What I usually have to do at this point is manually drag everything that I had on there before back to the iphone, let it sync and then it's all good.
This behaviour is completely random it appears and I'm wondering if this is happening to anyone else? My stepson also has an iphone 3gs and sometimes the same thing happens to him as well?

Try redownloading the music > Downloading past purchases from the App Store, iBookstore, and iTunes Store

IPhone 3 I cannot get my pictures to download from iPhoto. I keep getting the error message required file cannot be found.

I cannot get my pictures to download from my iPhoto from an albumto the iPhone 3 (one of the kids phones). I was able to download an Event. I have changed the name. I have used my iPhone 4 and the pictures from the album downloaded just fine. I have looked at the message board and I have deleted the cache and done all the things that were suggested. WHAT IS THE DEAL!! I have been working on my phone and the kids phones for about five hours now and super frustrated!!!

I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one. I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable. So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal. Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal). I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.) And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do. It didn't mention Terminal. What would really be helpful is if Apple included a link to a page like this in their error message.

IPod touch 5th gen... play all songs on all albums by an artist in album order?

Hi.
On my old ipod classic I can play all songs on all albums by an artist in album order. Is there a way to do this on the ipod touch 5th gen? I can see how to play all songs by an artist but only in alphabetical order, not one album after another...
Thanks,
J.

You can't please everyone ... some people want to be able to find a particular song by an artist and can't remember the name of the album from which it comes. By sorting all songs by an artist alphabetically you can go right to it. But I agree with you, I'd much prefer album order. Submit your feedback via the link provided, and yes the workaround is to create an On The Go playlist, or create one in iTunes.

I got a new PC and was able to get my list of tunes to show but will not play, message comes up "original file cannot be found, would like to locate" I no longer have old PC but do have shuffle with all tunes

I got a new PC and unable to get my tunes to play after I transfereed them over via a thumb drive. The message I get is, "original file cannot be found, would you like to locate" and of course it cannot locate on this PC. I no longer have that computer (gave to mother in a different state). I do have my shuffle that has all my tunes on it. I have read several things on this website from using a third party device to transfer tunes from shuffle to de-authorizing old computer and authorizing this one. No definitive instructions. Please help. I want to get these tunes to play and then buy new music. Oh and the home sharing I believe is only if you still have original computer.
Thanks

The shuffle is not a backup device.
Was the media actually moved from the old computer to the new computer? If not, how did you magically make the content appear on the new system?
Use the backup of the old computer to put all the content on the new computer.

I just download an album into iTunes, all songs play fine on iPad, iPhone, but on my Mac there is one song that only plays 10 seconds and then skips to the next song. How do I download onto my Mac again?

I just downloaded an album into iTunes, all songs on album play fine on iPad, iPhone, but on my Mac there is one song that stops 10 seconds into it and then moves to my next song. Can I download this song again? How?

Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

I deleted some of songs by iPhone.but now it until shows all that songs.they seems partially visible not like other song totally black.actual songs are 701 shown in setting.in the music it shows 901. How can I permanently delete them???

I cannt synk them to iTunes because lots of songs are not in iTunes now. This will delete my lots of songs.
I deleted some of songs by iPhone.but now it until shows all that songs.they seems partially visible not like other song totally black.actual songs are 701 shown in setting.in the music it shows 901. How can I permanently delete them???

I called Apple and spoke with a customer service representative regarding this issue. I was given the two things to try, and if they don't work, I was told I can call back in:
1. Go to iCloud.com and look at the advanced options. Since Photos can be deleted here, the representative thought there may be an option to remove songs here as well.
2. Go into the library that has the songs that were deleted and click Update iTunes match.
I tried #1--this didn't resolve the issue, as there is no option to remove songs this way. I can't try #2 right now since I'm at work, but if anybody else with this issue can try that step it can help us get the ball rolling on it. After I try that, I'll call Apple back to discuss this further.

I can play all songs on iphone but on itunes on pc it get message orignal file cannot be found

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