I can print from my PC but not scan to my PC

Cant scan to PC, but can print from PC

You should add a little more information to your question!
I’m struggling with scanning to my laptop to.
Using an officejet 6500A connected to LAN with a cable. Laptop is running Win7 with the HP software that came with the printer. Works great for printing, web interface works too. I can see the scanner working when I make a scan using the web interface but I cant seem to scan to my laptop.
At first I launched the software on my laptop.
I walked to the printer, navigated trough the menu and fount my laptop in the list.
While looking at the printer I thought everything worked fine. (noise indicated to me scanning was in progres). But when I returned to my laptop nothing had changed..
Can someone tell me where the result of this scan job can be found? (i'm looking for a .pdf file?)

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This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
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Go to Devices and Printers.
Click on Add a Printer.
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Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
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Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
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I can print from my PC but not scan to my PC

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