I can purchase apps but whenever i'm trying to make in app purchase its failing again and again
i can purchase apps but whenever i'm trying to make in app purchase its failing again and again
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~
http://www.apple.com/support/itunes/contact/
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I turned off my phone and when I turned it back on, all my apps were deleted. I tried to reinstall my apps, but it wouldn't let me. My storage still remained the same even though, all my apps were deleted. How can I get my apps back?
Hold the home and power button down until your phone restarts. If that doesn't work, backup and restore using iTunes.
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I want to download apps, but whenever I click download, it does the spinning in a circle thing but never asks for my password and never downloads, I want to be able to download apps again! How do I fix this?
Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
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How can i solve the contact itunes support issue when trying to make in app purchases
how can i solve the "please contact itunes support" issue when trying to make in app purchases? my account has available credit from a gift card
Click here and request assistance.
(69559) -
I am using a friend's iPod, whose account i signed out of, and signed in through my own. But whenever I'm trying to download an update or an app, it's still asking for the other account's password. Please help!!
That Apple ID is stored inside those applications. Leave them as is and ask your friend to do the updating.
(106675) -
I dont know what happened, i get charged from my father visa credit card. I play Ragnarok Valkyrie Uprising game which can buy shop item(name ruby). First time i tried to purchasing 210 rubies it cost 189 In Rupiah(Indonesian currency) but it was failed and showing dialog box unable to purchase ruby. So I tried again and again bought rubies with different values (10 rubies,50 rubies,210 rubies) but that unable to purchase dialog box always appears. I though the purchasing rubies transaction was failed. Then i was trying to find whats wrong and get some information from the internet all day until i calling my credit card (Citibank/visa) technical support, he said i was already did some transaction for this. i ever did rubies transaction before and it was completely working. Please help. wheres my money gone? wheres my 210 rubies? I even cant check my billing information and purchased history cause my credit card is declined by itunes cause over limit. Pls give me respon to solve this.
Hello Ading,
It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling -
I am trying to install free apps but am being asked to verify payment account first, why is this happening and will I be charged?
Are you currently in the country where your iTunes account is based ? You won't be charged for downloading free apps (some free apps do then allow you to make in-app purchases to unlock extra features, though you can turn that off via Settings > General > Restritions > In-App Purchases 'off'), but if you add or change the credit card details on your account then you are likely to receive a temporary store holding charge to check that the card details are valid and that it's registered to exactly the same name and address as on your iTunes account - that should disappear within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you only want to download free apps then there are instructions on this page for how to create a new account in your country's store without giving a credit card number : http://support.apple.com/kb/HT2534 -
how i can create apple ID. i tried my best but get failed, bec it asking for Payment method again and again
If you don't want to give payment details then there are instructions on this page for how to create one (the instructions don't work for existing accounts) : http://support.apple.com/kb/HT2534 i.e. select a free app in the store and click on 'Create Apple ID' when 'buying' it
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i have iphone4 but i am not able to install any paid application via app store, i am entering my master card details accuratly but its again and again showing biling information incorrect, i tried with different 3 to 4 card , all time showing same message. even i tried via itunes showing same, please guide me what to do???
Contact iTunes support. Nobody here can help with billing problems.
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I have successfully created a new Apple Id. But when I am trying to update my apps on my iPhone5C, the old Apple Id is appearing. Please let me know how to update?
You should be able to log out of an account by tapping on it in Settings > iTunes & App Store and you can then log in with your new account.
Any content that you downloaded with your old account will remain tied to that old account, so only that account can potentially redownload them and/or download updates to its apps. You should be able to reset the password on an iTunes account via http://iforgot.apple.com e.g. by answering the account's security questions. -
I have updated my phone to iOS 8.2 and i m new to using iPhone. Whenever i am trying to open my iTunes store, its only showing me the option to open the iTunesU store. Can anyone help me with that?
Unfortunately Pakistan is one of those countries where media isn't available from iTunes - when that might change we won't know (we are fellow users on here) until if/when Apple announce something.
Are there other music purchase download sites available there ? Or you can copy your CDs via your computer's iTunes and sync them to your phone -
I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?
In case you are not aware, Mavericks requires a high speed broadband connection.
In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here > About OS X Recovery
You can check your download speed here > Speedtest.net
15Mbps or less, you may not be able to install Mavericks or use OS X Recovery. -
can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable to go through the process. thanks.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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this is what my iphone 4 shows. iv tried switching off again and again, closing apps by double tapping the home button but still not working. please help.
is there any other method to download ios 6.1.2.
my phone is not being recognized by itunes on my new windows 8. neither its working on touch copy.
kindly help.
thankswell in thatcase, i need another help .
thanks for your instant reply.
i have currently bought a new laptop (windows 8) and my iphone is not being recognized by itunes.
because i have no backup on my previous laptop, i downloaded touchcopy but even touch copy is not recognizing my iphone.
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