I can receive a text but I can't send

I've been working with Verizon Tier 2 to help with this issue and they have escalated the problem to their technician.
Since we got our new phones and have signed up with the data plan and text messaging, I have not been able to send text messages. I do receive them. My husband who is on the plan can send/receive text messages.
I have a Droid X phone.
The Ticket#NRB0000039558837
Thank you in advance for your response.
Judy

Hello sallymay610!
I am so sorry to hear that you're having difficulty with your new phone! There may be several things going on. Are you able to make & receive calls? What happens when you try to send a text? Please follow the troubleshooting steps here for internet connection: http://vz.to/12TLCsR 
If you are unable to get it resolved, you may want to consider using your option to exchange the device if you are still within your return period. 
Thank you,
TamaraH_VZW
Follow us on Twitter @VZWSupport

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