I can see only CS6 softwares and not CC to download from adobe cc downloader

Hello Guys,
I am having trouble on getting CC version from Adobe CC down loader. We have group licence. And few members can download CC version of the s/w for example Photoshop CC, Illustrator CC etc. But I and one of my colleague can only see CS6 version to download. And even getting notification to update the s/w. Any help will be highly appreciated.
Thanks, Varsha

If you are on windows OS, Click on Gear icon and Quit Creative Cloud App
Then Right click on Creative Cloud desktop shortcut and choose properties.
Then Click on compatibility tab
Under compatibility mode ""Make sure "Run this program in  compatibility  mode for " box is unchecked.
If it is checked, uncheck it and click on Apply, Ok. Then launch Creative Cloud App and try.

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