I can send but can't receive emails through exchange on iPhone 4s

I can send but cant receive exchange e-mails on my iphone 4s. My older Iphone 3 worled fine, and still does on wifi. I have deleted and reinstalled, I have restarted the phone and tried different settings. When I check for emails, it just looks and looks and then stops looking with no e-mails showing up (even when I know there are e-mails). I can send emails fine. Any help or advice is appreciated.

There's clearly something wrong with your incoming mail server. Double check with your IT department to see what the proper settings are.

Similar Messages

TS3276 I have my email set up, I can send, but I cannot receive mail. What could be wrong ?

I have my email set up, I can send, but I cannot receive mail. What could be wrong ?

SMTP is the protocol used to send mail, where IMAP and POP are the protocols used to receive mail. ISPs can have different servers for these protocols.
In this case, the specified receiving (IMAP or POP) server, or the receiving user and password credentials, are likely incorrect.
What does the Connection Doctor diagnostic tool report?
Mail.app's Window menu > Connection Doctor
To check or change the settings, select Mail.app's Mail menu > Preferences... > Accounts and select the account you need to edit in the left column.
The receiving information will be displayed for the selected Account, with either POP or IMAP shown. Confirm with the ISP that your POP or IMAP mail settings are correct per the ISP's recommendations, as well. And in general, IMAP is preferable to POP, if you have the option of using either of those with your ISP.

Can send but can't receive email through ATT POP account

My ISP is ATT. Email is through a POP account. I've verified all the settings through the ATT support page and been on the phone with an ATT Mac (dubious) tech. I'm able to send but not receive email. I get no errors when I check mail. It just appears that there's nothing new. I am able to receive through web mail. I deleted my cache as suggested by another user. Any thoughts? Thanks very much.

Hi QCKaren, and a warm welcome to the forums!
Feel free to start a new topic to attract more helpers to your particular situation, here's a link if as is often the case, it's hard to find out where to do it...
http://discussions.apple.com/post!default.jspa?forumID=753
ISP tells me I will lose messages in all mailboxes - but does this mean all mailboxes that are stored "locally on my macintosh" or just the mail in the inbox, sent and trash associated with that account?
Yes, if it's a POP account all will be lost.
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

Can send but can't receive faxes on HP Laserjet, on Mac 10.9 Mavericks with TAM answering machine

I have an iMac running OS 10.9 (Mavericks) and an HP Laserjet Professional M1212nf MFP all-in-one print/scan/fax machine connected by USB. I have a telephone system with answering machine connected.
I can send out faxes from the HP and from the Mac (using Fax pdf). What I can't do is receive faxes on the HP (I know that the Mac cannot receive faxes with this machine). I've tried every combination of settings to no avail even disconnecting the phone/answering machine to no avail.
Any ideas what settings I need?
This question was solved.
View Solution.

Hi ChuckStewart,
This is certainly a head scratcher! I have found some additional information, from the following link Using an HP Fax Product with a Telephone Answering Machine (TAM).
I found this blurb interesting, When recording the outgoing message on your TAM, the voice portion should be at least 10 seconds long, but no longer than 20 seconds . Record 5 to 7 seconds of silence at the end of the voice portion of your outgoing message (total outgoing message length would be your voice message plus the additional 5 to 7 seconds of recorded silence ).
I wonder if you might find something helpful in the document.
Please let me know. thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I can send but can't receive...

I am trying to setup Apple Mail with an exchange server and I am able to send but not able to receive. When I hit "Get Mail" I only get a beep...no error of any kind.
Anyone?

Do you know if the exchange administrator has set up the Exchange Server for IMAP access which is required to access an exchange account with Mail?

Using osx 10.7.5 can send but not receive emails. Mail server support rep tried everything

Using iMac with OSX 10.7.5. Can send but not receive emails. No problem with internet account. Server rep tried everything and suggested perhaps a corrupted file in the op syst. Any ideas?

You may have a corrupt preference. Mail - Preferences - Accounts - click the offending account and re-enter all prefereneces. Also you can use Apple's OS X Mail: Troubleshooting sending and receiving email messages located at:
http://support.apple.com/kb/ts3276

I can send but not receive email

Hello All. I know this is a highly posted topic but I cannot find a solution. Any help is greatly appreciated.
Basic Problem- I can send but not receive email.
My ISP is. Yahoo SBC Global
I have a 3rd party email provider: 1and1.com
I have set my preferences according to the specifications of 1and1.com
The error I get is this: The server error encountered was: The attempt to read data from the server "pop.1and.com" failed.
I have a Macbook Pro, running 10.4.9. My account with the 3rd party email provider is new and only has 1 or two emails in the account. I know this because I can log on via the internet and use their website to check the emails in the inbox. So the "email" address is working. I just can't get it to forward to my laptop.
I'm wondering if it has something to do with port 110 being blocked by my ISP. But I really don't think they are blocking that port. Due to the fact that my previous computer was a dell, and I used a similar 3rd party provider to email, the account used port 110 and things worked fine.
Thanks to all.

Ok. I've got it working.
All I did was delete my account information from the preferences. Before, I was editing it.
I entered a completely new POP account and it started working. I have a hard time believing that I entered information incorrectly prior to this because I checked it, rechecked it had a friend check it and it all looked OK. I was copy and pasting information anyway.
However, once I deleted and re- entered a brand new account, it worked fine.
Ernie, thanks for replying to my emails! I appreciate it.
-Fraky

I can send but cannot receive my emails from gmail

I can send but cannot receive my emails on my ipad from gmail

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this: Delete the account in Mail and then set it up again.
 Cheers, Tom

Have new iPhone 4. Attempting to set up Comcast email. I can send but not receive. Help please.

I have new iPhone 4S. Attempting to set up Comcast email. I can send but not retrieve my Inbox directly from Comcast. Please help. Thanks.

Contact comcast and get the correct server settings for use on a mobile device.

New Deployment: Outlook Can Send but not Receiving Messages

We are in the process of setting up/testing a new installation of Exch 2013 for the first time. We created a Send Connector (Used MX records option) and left Receive connectors as is. We set up a test user in AD, then created mailbox with valid email
address. We are using Outlook 2010 (on Windows7) to connect to Exchange, which was successful (use the automatic , not manual configure option).
From Outlook, we can send an email to external address successfully. We cannot receive an email. We check the webmail account provided by our email host and the email is in the account.
Note, with this same email host, we used the POP connector in EXCH2003 to get our email. We wanted to use SMTP to receive email in Exchange 2013. Could this be an issue at our email host (could they require POP connection) OR is there a service will
need to enable/add in EXCH and if so where is it?
Also, we used the Microsoft Connectivity Analyzer for this test user and both SMTP Inbound and SMTP Outbound passed.
One thing we just noticed is that the mailbox for the testuser must contain a few messages because of its usage report..Outlook just can't pick them up maybe...How can we tell if the mailbox has our test emails in it?
Another odd thing is that within Outlook, under Mailbox Cleanup, it shows that the Inbox should has a size of 12KB, which would be about the size of our test messages to it:
Since our posting..we have looked at the mailbox using OWA and the Inbox has nothing in it there either. We tested internal email between this test user and the Administrator account and we can send and receive into the Inbox, both in OWA and Outlook, just
fine...We did a search on the mailbox using the EAC and it did not find anything.

We have MX records pointing to our domain that we use for email, but I do not think to our Exch2013 Server. We use them now with Exchange 2003. When I do NSLookup for our domain name it returns (2) MX records from our email host that I would expect,
as they have always been there since the exch2003 box.
NSLookup does not return mail.domainname.com on the list of MX records. If I ping mail.domainname.com, it returns the public static IP address of our exchange server given to us by our ISP...but is that because I added that A Record today?
I do not understand your statement... "To receive mail you must post your domain in the form of an MX record". Maybe there is something I need to add at my web host (Network Solutions)?? Do I manually add a MX record called mail.domainname.com?
Like here circled in red (I did not add it yet): If I need to do this, I am unsure of the priority number? I don't want to interfere with our EXCH 2003 server while doing this testing.

I have an iphone6. And out of the blue my group messages aren't working. I can send but not receiving any back.

I have an iphone6. And out of the blue my group messages aren't working. I can send but not receiving any back. Any ideas??? I already reset my phone twice.

You should check that your settings (both directions) match this:
IMAP (Incoming Mail Server) information:
Server name: imap.mail.me.com
SSL Required: Yes
Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
Server name: smtp.mail.me.com
SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
Note: If you receive errors using SSL, try using TLS instead.
Your signature says you have 10.6.8 - is this correct? If you migrated from MobileMe using this your mail settings won't be correct and you will need to follow this procedure to re-enter them:
Entering iCloud email settings manually in Snow Leopard or Leopard

E71 Imap, can send but not receive

HI all
I received my E71 about a week ago and having major problems configuring it with my work email.
Its an IMAP mail. I can send fine but on most occasions cannot receive. Occasionally it downloads some mails but only twice in the last week. I think this shows the settings are correct.
Have tried to sign up with Nokia mail but get the following error message:
'Unable to connect with the information provided. Please try again.'
My colleagues in the UK use Blackberrys fine and have spoken with IT and they cannot think of any reason why this is happening. I have deleted the mailbox and set it up again many times but still can send but not receive...
Very grateful for any advice as really happy with the phone other than this which is the main reason why I bought it.
Shane

Hi Anne,
Is this IMAP or POP account?
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

ICloud mail not working. I can send but cannot receive. Is the system down?

iCloud mail not working. I can send but cannot receive. Is the system down?

Same here. I can send mails from iCloud.com Webmail, but cannot receive.
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address
failed:
"[email protected]":
SMTP error from remote server after RCPT command:
host: mx1.icloud.com.akadns.net
5.1.1 unknown or illegal alias: [email protected]
On iOS 6 device I can't receive, neither send mails.
https://dl.dropbox.com/u/2234051/IMG_0001.PNG
However, if I change to @me.com, everything works fine.

Can send but not retrieve emails using Thunderbird and Windows 8.1

Hi, I am not able to get Thunderbird to retrieve emails on a new laptop.
Last week I purchased a new laptop due to an imminent hard disk failure on my old laptop. I will call them "Old" and "New" laptops. (Old laptop is still working for the moment...)
The Old laptop is nearly 3 years old, and I have been using Thunderbird on it since new without any problems.
I have downloaded and installed Thunderbird on the New laptop, and can not get it to retrieve emails.
As the Old laptop is still working (at the moment), I am able to directly visually compare and check settings on both computers.
THE PROBLEM
Using Thunderbird on the New laptop, I am able to send emails, I can see all my old emails restored from the Old laptop using Mozbackup, but clicking Get Mail on the New laptop does not retrieve new
emails.
When I click Get Mail, the status message in the bottom left corner says "connected to .....<ISP>..." but does not actually get the emails. However, the Old laptop is still able to get emails as it always has.
My ISP is a large Australian telco that I have used for many years and I have not changed anything with my account. The ISP is POP3.
WHAT HAVE I TRIED
I deleted the email account created by restoring from Mozbackup, and attempted using the Thunderbird new account wizard, however Thunderbird did not recognise my ISP and would not create the account - even though it is working perfectly at the same time on the Old laptop.
All Firewalls I can find have been configured to allow Thunderbird, with the same configuration settings on both machines.
How do I know I can send but not Get emails from Thunderbird on the New laptop?
I have sent test emails to myself from the New laptop. Thunderbird sends successfully, I am able to preview the test emails via Mailwasher on the New laptop, and can read, reply, etc, to the emails if I log into my ISP webmail service. However I can NOT get Thunderbird to retrieve and download these emails on the New laptop. If I go to the Old laptop, Thunderbird works perfectly, retrieves and downloads all new emails, including these test emails.
I am now at the point where I do not know what else to try and would appreciate any suggestions.....
I have spent many hours over the last 3 days surfing the net, forums, Mozilla Support, etc, and tried everything suggested, without success. The only thing I have NOT tried is starting windows in Safe mode (as per some suggestions), as it is not a viable long term solution.
OTHER INFO
Computer Details;-
"Old" laptop;-
Windows 7 Home Premium - continuously updated with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed). Up to date.
MailwasherPro 2012 (subscription and licensed). Up to date.
Thunderbird 24.5.0 working perfectly. Up to date.
"New" laptop;-
Windows 8.1 - up to date with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed) - downloaded and installed. Up to date.
MailwasherPro 2012 (subscription and licensed) - downloaded and installed. Up to date.
Thunderbird 24.5.0 - downloaded and installed.
Note: I 'downloaded and installed' the Windows 8.1 version of these programs to avoid any potential compatibility problems restoring or copying from a Windows 7 backup version of the programs.
1) New laptop came with pre-installed with McAfee - which has been Uninstalled due to running Bitdefender (Windows searches for 'McAfee' return nothing found suggesting the Uninstall was successful).
2) Thunderbird has been added to both Bitdefender and Windows 8.1 firewalls on the New laptop.
3) Bitdefender and Windows security settings are identical on both laptops - as near as I can determine, I may be missing something - but have checked all settings 3 times by doing a side-by-side visual comparison.
4) Thunderbird settings are also identical and I am using the same email address and ISP that I have been using for many years.
5) I migrated Thunderbird settings, accounts and emails from the Old laptop to the New laptop using Mozbackup, then visually checked and compared all settings in Thunderbird between the two machines.
6) For info, I have used Mailwasher for many years as a simple way to preview and wash mail before running email programs such as Thunderbird - might be overkill, but I have also never had a virus or malware problem, so will keep doing this.
7) I have Uninstalled and re-installed Thunderbird on the New laptop twice, and done the same with Bitdefender once.
8) Any config changes I try on the New laptop, I either restart Thunderbird and / or restart the New laptop, or both.
9) I have not created a Windows 8.1 account and am not using SkyDrive.
10) Only other software I have installed on the New laptop is Google Chrome, Office Home 2013 and iTunes - all are working.
Thanks in advance....

Well there is not much left. If telnet works then the path is clear and there is no hardware firewall blocking ports.
All that is left is software, so try windows safe mode with networking. A very handy way to eliminate software. it also actually disables most anti virus resident features and is preferred here because anti virus/security programs do not always disable or turn off when they say they have.
You might also try the McAfee removal tool. https://community.mcafee.com/thread/52788 I notice the rep said yes to both, they did not say not required.
Finally you could try creating a new profile, and see if it works just to exclude corruption of your existing profile. ( I doubt it but I am at the anything goes point)
Just as an aside, I have never had an email borne nasty and I for many years never even had an email virus scanner. So yes I think your a bit over cautious with mailwasher, if that is what your using it for. Thunderbird does not support scripting languages or flash, or most plugins in the email sandbox. The result is getting a virus from a mail in Thunderbird is really only possible, for all practical purposes, if you open that password protected zip from the young Russian woman and that is what the anti virus should be blocking anyway when the temp file is written.

Yahoo IM - can send, but not receiving msgs

Yahoo IM is not showing people that are indeed available. AND I'm not receiving msgs they send, but they are receiving mine.
I have restarted, shut down, removed the battery, uninstalled some apps (reputable) recently installed, cleaned caches - to no avail.

Hello,
I have the same problem, but not with all users, only with one user.
This one user can send me messages, but my messages this user never receive...
Other chat partner can read all my messages.
Maybe its because of the Desktop Version of yahoo messenger? I dont have any idea at the moment. Anywhere have an idea? :-)
thanks

I can send but can't receive emails through exchange on iPhone 4s

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