I can send but not recieve BB Message from Other country!!
Hello,
Last week I was in spain and I bought a Sim Card With a data plan to use my Blackberry. everything works find I come back to my country and I put my original SIM into the BB.
Now, I´m able to use all the funtionalities but when people from Spain try to send me a BB Message the message never arrive but if I write to them everything works fine and they get the message...
It is something like the routing system is bad... Maybe my device continue register in spain and when the people there try to write the message goes to a wrong place... beacuse I can wirte them normally.
I already register again my device and replace the services Book...
What do you suggest to do? Thanks!!
There is no restriction for BlackBerry Messenger from one country to another. It would be very very odd, as is in your case, that ONLY users from one country were restricted to messaging you, or vice versa.
I suggest that you ask for the issue to be ESCALATED to RIM level, BlackBerry support, they should give you an escalation number and transfer the issue to trained BlackBerry support technicians. That is what you should do.
If you don't want to do that, or won't do it based on thinking they won't be able to handle, the only two suggestions I have left is to completely delete BlackBerry Messenger (Options > Advanced > Applications) from your device, and reinstall it from www.blackberry.com/messenger
The second suggestion would be to delete ALL of your service book entries on the device (Options > Advanced > Service Books), delete each, and then resend them to to your device by following the instructions below:
1) Register HRT: (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 device, Look at Options > Device > Advanced... etc.
2) Resend Service Books: KB02830 Send the service books for the BlackBerry Internet Service
Hopefully that will get things going again for you!
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I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
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