I can send text msgs to every contact except one

So I can send text messages to all of my friends just fine; however, I can't send text messages to my gf! I can receive her texts but she can't receive the ones I send. She used to be able to receive them. I'm going to contact AT&T very soon, but I was wondering if anyone else has this problem?
I called apple today and they recommended a soft reset and updating the firmware. I tried both to no avail. Any help? Should I delete and re-add her as a contact.

I wish it was that easy. Apple said to do a "soft" reset which is just turning the phone off then on. Another solution was to update the firmware which I have been doing. Either way it hasn't worked.
update: So I even restored as the other customer service woman said, and still nothing. I have absolutely no idea. I would only find it really weird if I couldn't call her plus text. Another more feedback is still appreciated.

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