I can't able to access the itunes stores to download and update new apps
iam using iphone4 for more than a six months. but for the last 10days i can't able to access the itunes store to download a app or to update it. what should i do. my itunes is opening properly. i can download videos pictures and songs from my system. the problem is only with itunes stores. i also updated the account information. which also doesnt got solved the problem. what should i do??
http://support.apple.com/kb/TS1559
Similar Messages
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I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help
I had the same tried loads of fixes
saw this on the community from whatheck
In windows 7 click on your start menu, go to the accessories, right click on the command icon and choose "run as administrator"
Once it opens type the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer
IT WORKED....... cleared all the "action2 on the CPU and loads IStore perfectly -
I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Can someone help me access the itunes store
I cannot access the itunes store.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
To solve the iTunes store problem, I have tried the suggestions suggested by Apple on the website to no avail. Since downloading the last iTunes update, I can no longer access radio broadcasts. It tries to connect to tuning service, but the refreshing catagory list notice never stops and connection is never made. No store connection and no classical radio connection--What will I loose with the next update? I'm not a computer person and don'y know what to do! Help would be much appreciated. Thank you!
No store connection
Could you walk us through what happens when you try to connect to the Store in some more detail, please? -
I can't access my itune store through my PC. I have tried removing and reinstalling Itunes,but to no avail. I also tried accessing trough I cloud on my pc but it say apple ID not correct but my Apple ID works on all my other devices such as Iphone 4s and Ipad 2. If I go to Icloud.com I can access my account but can't get to Itune store.
Help
Thanks
DanThe apps I currently have are for the i phone and i pad but i would like to see this on this computer
On the Mac Air launch iTunes. Then connect either the iPad or iPhone.
Select the iPad or iPhone under Devices left side of the iTunes window in the source list.
Then select Apps from the menu on the right.
If you don't see the apps listed there, from your iTunes menu bar (top of your screen), click Store > Authorize This Computer.
See if that makes a difference... -
Has anyone else had this problem? Thanks.
If you're seeing a blank iTunes Store, see this support article:
http://support.apple.com/kb/TS4123
If that doesn't help, try resetting Winsock. This has solved the problem for some people, at least.
1) Click on your start menu.
2) Go to accessories
3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator".
4) Once it opens, type in the following command...
netsh winsock reset
5) hit Enter and it should say something like Winsock reset successful.
6) Reboot your computer and try the iTunes Store again.
Regards. -
Why can I not access the iTunes Store after downloading IOS 7?
I cannot enter the itunes store(where you purchase music, movies, etc.) on my iPhone 5 ever since I updated my phone to iOS 7. I even made sure my itunes was up to date on my computer which it is and I then plugged my phone into my computer hoping it would fix the problem which it didnt. Please help me out this is really starting to bother me.
Try a reset ...
Tap Settings > General > Reset > Reset All Settings
Then restart your iPhone. Then try the iTunes Store.
No data is lost due to a reset. -
I have not been able to get onto itunes to check my account or purchase anything for about a year now. Got an Alienware system with latest Windows. When I pull up itunes I can access my old music but cannot access my account to purchase anything new. Just reinstalled itunes and it still does not work. I am ready to just quit. Anyone else having this issue? Solutions?
Thanks!If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access? -
I can't access the itunes store after downloading 10.4
Sometimes it will load in html, but mostly, nothing happens. I can't search either. VERY annoying!
I think that you will find your answer amongst the other "problem reports" for Safari 5.1 and iTunes 10.4. If you can use your Time Machine to revert to the day before you installed iTunes 10.4 (and Safari 5.1 - if you updated Safari too) you should wait for answers to other's complaints. There is a little known maxim at Mac; don't update an app or the operating system until you find no further problems reported at MacFixit, finetunedmac and Apple's own Support forums.
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The problem is in the registry and not itunes.
Peter Hah
After spending another two days on pinning down the iTunes 10.5 blank store page problem, here's the solution to be found: https://discussions.apple.com/thread/3372617?start=0&tstart=0
Look out for "japiohelp".
In short:
a) press Windows key + "R", enter "cmd", and press Ctrl+Shift+Enter (= runs as admin)
b) enter "netsh winsock reset" and pres enter
c) reboot the computer
and Bob's your uncle.
P. -
I have had the same account for over 4 years. I have had my ipod touch for 2 years and have always been able to access the itunes store and download content from my pc and my ipod touch. A few months ago, I started to receive the message that I've entered the wrong password but I know that it is correct. I can download all I want from my pc without any problems at all. How do I get my device to accept my itunes password so that I can get back to downloading content directly to my device?
I'm having the same issue. Just hooked up a Mac Mini and running the internet just fine over wifi, but Facetime isn't working. I'm going to try resetting my router in the morning.
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Why can't i access the itunes store?
I recently got a new computer with Windows7 and have not been able to access the ITunes store. I was able to get to it with my old PC running Windows XP, but now I can't get to it. I get an error message saying that I am not connected to the internet even though I am connected. Is there some other settings that I need to adjust before I can access the store? I have tried removing and reinstalling the ITunes software several times but it didn't have any effect.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I Can't access the itunes store anymore
I used to be able to access the itunes store before but now i cant. I dont know what happened but it just loads almost halfway and then just stops and I dont know what to do. I havent been able to access since the beginning of october and it kind of sukks to have to buy everything on my ipod. Can someone please help me and tell me how to fix the problem? I've already tried all of the other things that have been reccommended to me. If it helps I have an hp notebook laptop pavilion g series , Its not the best but it works for school and stuff.
You've posted in the iTunes for Windows area, Old Bean. You'll usually be more likely to get help if you ask in the iTunes for Mac area.
But answering quickly, all you need to do is update to Mac OS X 10.5.8, available either via Software Update or as a standalone download (you'll want the Combo update). Then you should be able to install Safari 4.
Regards. -
Why can't I access the itunes store now that I have done the update of IOS7.0.2
Why can't. I access the itunes store since I have done the update IOS7.0.2
Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh
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