I can't access any of my InDesign files
Hi there,
This morning I turned on my work computer only to discover I couldn't access any of my Indesign, photoshop or illustrator files, despite the fact that some of the files were saved on both the computer and an external hard drive. There's now 100's of files I now can't access and I'm starting to freak out as my IT dept said they didn't know why.
The files would appear as white thumbnails and when I clicked on them the following message would appear:
Adobe Indesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.
I'd been using the same version of Indesign all along (CS4) so it's not as if I've recently updated and now can't open the files. I also tried opening the files up on another computer but no luck. This just seemed to happen overnight and no one has any answers. If anyone has experienced anything similar with so many files, I'd really appreciate your advice and I'd also like to understand the cause of the problem so something like this doesn't happen again.
Thank you in advance.
Clare
First, I suspect there's a pretty good chance the files are OK and that the damage, whatever it is, is at the program level, and was done to your whole network. Do you have another system not connected to your network, at home perhaps, where you could try opening some of these files?
I hesitate to ask the obvious (as I say, I'm hardly in a position to second guess these guys) but if these are Windows systems, have they tried a system restore to a few days ago, or a restore from a backup image for either a Windows or a Mac system?
What about uninstalling your Adobe programs, running the cleaner tool, and reinstalling? See CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
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Pls I have encountering a problem with my phone I can not access any information on my file in
Please I can not open my file and also I could not download and update my whatsapp too it was just writting 907 invalid LOD
TheArtificialNerd wrote:
I can say 100% that the AppleCare phone number only redirects to other AppleCare groups.
ALL of them Apple corporate or Apple Authorized partners. -
CC says it's re-syncing all 18 GB of my files back to my HDD. I'm on crappy wifi in southern Peru, and I can't access any of my work files for (CC estimates) 22 hours. I'm basically out of business for a day or more. How the hell can Adobe allow this to happen?
With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected] -
== Issue
==
I have a problem with my bookmarks, cookies, history or settings
== Description
==
A flash game was accidentally blocked on the website http://www.oyunlar1.com Now I can't access any of the games there. Is there anyway to unblock the flash settings for that website?
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.7
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
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Adblock Plus 1.2.1 true
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browser.places.smartBookmarksVersion 2
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extensions.lastAppVersion 3.6.7
general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0E)
javascript.options.showInConsole true
keyword.URL http://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&query=
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places.last_vacuum 1279652142
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== Firefox version
==
3.6.7
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7 GTB7.0 ( .NET CLR 3.5.30729; .NET4.0E)
== Plugins installed
==
*-Cooliris embedded in a tab
*getplusplusadobe16263
*np-mswmp
*Contribute Firefox IBE Plugin DLL
*6.0.12.69
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*1.9.0009.1
*npdnu
*npdnupdater2
*NPTURNMED
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
*Default Plug-in
*Shockwave Flash 10.1 r53
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Delivery Network Acceleration by BitTorrent™
*GEPlugin
*Picasa plugin
*4.0.50524.0
*MSN® Toolbar
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Google Updater pluginhttp://pack.google.com/
*Google Update
*Java(TM) Platform SE binary
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network ObjectThanks, Eric. I'm not sure what I should be checking using your suggestion--as I said, I'm an utter novice with the iMac. However, I saw a reference to problems with the Library entries, so I checked mine and the iWork files were missing, something confirmed when I checked the crash log. In desperation, I did another software update, and that seems to have fixed the problem completely. Now wondering if I dare upgrade to Lion!
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Hi . Ever since I downloaded the last itunes and quicktime update ( a week or so ago), I can't access any movies or video podcasts i have store in itunes on my pc (vista). iTunes crashes and my error reports tell me it is a quicktime error. Do i uninstall and reinstall quicktime, or completely uninstall itunes and reinstall it -- if so, what will i lose? Help, please!
Let's try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
So, I've got several thousand photos, and a decent amount of videos of my daughter, along with a lot of stuff for work stored on my Time Capsule, and now I can't access any of it. I did a fresh install of Mavericks on my MacBook Pro last week sometime, and haven't been able to figure out how to get my files back. Please Help!!! My daughter is 2 and a half, and every picture/video I have of her is locked on this thing. I was planning on making some photo/video projects fo my wife for Christmas, and now I'm definitely not going to be able to pull it off. Her birthday is at the end of January, though, so if I could have it by then, that would rule!
Basically, the bar on the right of the screen has some gray dates, which I can access (all backups after the Mavericks install), and purple dates that go all the way back to March (when I originally purchased and began using the TC) which deny me access/viewing. It's possible that I created a slightly different user name when I reset my MacBook, which I guess is most likely the cause, but I have no idea what to do now to correct it. Thanks for taking the time!Mavericks does really nasty stuff..
Try manually mounting the sparsebundle and extract the files you want.
Yet another Pondini reference. http://pondini.org/TM/15.html
We have avoided Mavericks you see knowing that it would cause these kinds of issues..
You never ever load a new OS without doing a disk image beforehand.. TM is not reliable enough or trustworthy to be depended on.
If none of the above work..
I would get a USB drive on the computer and install Mountain Lion or whatever OS you had before you unfortunately upgraded to Mavericks.. Then use TM from that decent installation but mount the sparsebundle and choose the backup from a date well before mavericks was installed.
Once you have extracted the files.. or even done a full restore you might be able to extract the files you want. -
Downloaded the newest version of itunes and now I can't access any of my library. It says The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Anybody know what to do?????
I got that Exact message... I think I updated my version of iTunes and it worked correctly.
Hope this helps... -
I can't access any of my files, photos, anything form my external hard drive... It worked before now when I plug it in the light comes on, but it doesn't even show up as an external drive, so I can't access anything, I'm worried I have lost everything...
Huge mistake was only having ONE copy of your data OFF computer,
most people do it, and its just horrible and the typical reason for serious data loss.
Likely you have a very common failure (extremely common actually) called SATA bridge card failure, which would be "good" news,
read about same here:
Your dead external hard drive is likely fine! Great hope for your 'faulty' external HD
Never again let yourself have LESS than 2 copies of your important data off-computer, ever
1. verify the external HD doesnt show up on another Mac
if same, you have about a 8 in 10 chance its SATA card failure.......... easy to fix.
The great news at the end of the tunnel of an apparently failed or failing external hard drive.
When checked on another computer, and with no need for spending money on data extraction expertise or software, the very likely case is that your external USB or thunderbolt HD is in fact fine, and merely the card interface, or SATA bridge card has failed or is failing. Keeping a HD dock around handy, or cheaper still a $20 hard drive enclosure or a SATA to USB connector can be a real life saver in getting your drive back to use, when the drive itself is fine, and merely its interface card has gone bad.
The SATA bridge card inside a USB external HD has a very high failure rate in general
Typical SATA bridge cards as seen inside a 3.5" external HD with power input (#1), and 2.5" SATA cards (#3, #4, #5)
What are the realistic odds your HD is perfectly fine?
There are no hard facts whatsoever, especially since so many people discard their assumed “dead/faulty” hard drives, but a good educated conclusion from years of examining and seeing this issue is that for hard drives made since 2010, and not dropped or generally abused, is that a minimum of 50% conservatively are perfectly fine! I personally estimate however that it likely approaches 60%+.
Considering how many external hard drives ‘fail’ (rather the SATA bridge more than half the time) each day, that is a very high number of perfectly fine HD that are tossed!
This is especially common with 3.5” desktop HD that are connected 24/7 with power and see a lot of data transfer. People wrongly conclude that “X” mfg. just made a defective drive, when in fact their 3.5” drives inside the plastic enclosure is 100% fine. I have personally seen well over 200 of these dead SATA cards and additionally seen 3 fail within a one hour span of doing a large data copies.
One of the very reason pros use bare HD as inserted into HD docks is not just the saving of space and the need for endless USB cables, but the elimination of the need for this high failure-rate part.
While the shapes and sizes vary somewhat on SATA bridge cards, they all serve the same purpose and have likewise failure rates
What exactly is the SATA bridge card in your external HD?
In the middle to late of 2009, most all external hard drives both in 2.5” and 3.5” reached the shelves in SATA III. These small SATA cards or "bridges" are used to translate between the hard drives’ interfaces and the enclosures' external ports (USB, Thunderbolt, Firewire). Additionally these small bridges not only transfer power but also of course the data. Unfortunately these SATA bridge cards have a very high failure rate as they are burdened with shuffle power and data.
Literally these little unreliable and fragile cards are the power conduits and the nervous system for all external HD data transfer.
SATA card as found inside a typical USB external hard drive
The assumption that the hard drive is bad when its not!
Countless 1000s of good external hard drives are thrown away each year because the owner thought the HD was bad when it fact it was the SATA bridge card which had failed. This card is removed in a matter of mere second once an external USB HD is cracked open from its plastic casing to reveal the bare HD and the attached SATA card which attaches between the HD and the USB cable.
To complicate this problem, even many computer professionals do not know that there is a very easy solution to the “failing or dead HD” issue since the hard drive itself is very likely just fine. Its astonishing that so many highly educated computer repair persons are unaware of this high-failure part, but this is mostly due to the fact that they do not juggle 100s of hard drives and know that of the iceberg that is a “external hard drive failure”, the mostly unseen majority are not a HD failure at all, but a bridge card failure.
To add to this great misunderstanding is the fact that people assume that "likewise symptoms seen on an external HD are the same as seen on an internal HD, therefore also the external HD must be bad". This is a compositional fallacy of logic. Since internal HD do not have a SATA bridge interface, to conclude similar symptoms "indicate the same failure" is misplaced and incorrect.
This is all not to say that HD do not fail, they do indeed, and I have seen many 100s of dead and failing hard drives. Hard drives even under ideal conditions have a life expectancy of around 4-8 years due to ferromagnetic depolarization from entropy. But of the mountain of symptoms that are seen as “hard drive failures” in comments, posts, and hearsay, half or more of these are not a HD failure at all.
Once your rescued hard drive is removed from the bad SATA card
You have several options, but the purchase of a $20 HD enclosure is one option, another is having a HD dock, however this eliminates the former portability in a 2.5" small HD.
Remember that 3.5” HD require power, which means you need either a HD dock, or a powered SATA card kit as seen at top left in the picture below. 2.5” HD get power from the USB port itself.
Just remember that the serious downside to the low cost external HD enclosures is THEY TOO contain these SATA cards, and what is worse the cheap ones will fail, often, much quicker than the original factory one did! In which case it is recommended you buy a quality HD USB enclosure
Rescue tools to use with your extracted HD for data recovery -
Can't access any photos in Lr after upgrade from Lr5 to Lr5.3.
Just upgraded from Lr5 to Lr5.3. Now can't access any photos in Lr. I suspect a catalogue issue. Any suggestions?
"can't access" ??
By what method are you trying to access these photos? What module of Lightroom are you in when you try this? What exact steps in Lightroom are you using ... please use the Lightroom name of the steps, as technically there is no step called "access", so I honestly have no idea what the step is that you are trying. What happens when you try to "access" the photos? Is there an error message? -
I just updated my iTunes and now I get a message that the application has failed to start because MSVCR80.dll was not found. What happened and how do I fix this? I can't access any of my music now.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99460) -
I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What to do?
I am getting the same error message - error 7, Windows error 193 running iTunes on a PC Laptop (HP) which has been running iTunes previously for at least 2 years.
I followed the Apple support page and uninstalled (in order) all Apple programmes specified, rebooted, then re-installed. Two additional errors crop up in re-installation, the first one is to do with Apple Mobile Support Device Services. It seems that this might be rectified by plugging in said devices before finishing the re-install. The second reads iTunesHelper was not installed correctly please re-install iTunes. This persists. I cannot uninstall iTunesHelper using the Control Panel, but I can delete it using Windows. However, after re-installing again, it still won't run and the original error comes back. I've downloaded and uninstalled 15 times now and this is taking far too long to be acceptable. -
I purchased microsoft office mac in 2004 and suddenly I get an error message. It won't launch. I click reopen and it does the same thing. I get a long message in the panel. It tells me it will send a report. I still can't access any microsoft item - word, excel, nothing works.
I have a mac book pro 10.6.8
Thankscassidy3 wrote:
Good news is that I can access all my documents. Bad news is I had to pay $150 for it.
I spent a lot of time trying to find a solution before buying. I did not try the launch terminal solution....
I will check back so I can find out what to do should this happen again.
More possible bad news. If you had followed what fane_j had asked you to do you might have found out it wasn't microsoft's fault for your problem and wouldn't have had to spend $150. Because while you may have an Office that works, fane_j was not suggesting a solution but probing for a trojan (google "flashback trojan") that has been crashing powerpc code which is what Office 2004 is.
So if you do have the trojan, while you can run a version of Office, the trojan may still be in your system since installing a version of Office isn't going to remove it. So I'll make another request. Launch Terminal (in your Utilities folder) and copy/paste the following line into the terminal window and hit return:
defaults read ~/.MacOSX/environment
If you see anything other than a "does not exist" error message you almost certainly do have the trojan and post the results in this thread.
The choice is yours. You can ignore this and take the risk. Or do what has been requested. -
I can't access any of my files or even a new blank project
I'm working with RH 8. I have also installed the critical updates.
I cannot access any of my RH projects. At first I could access the project I'm currently working on. I could not access any of my other projects.
So, I reinstalled the critical updates. However, when I reinstalled I only got the window above. I clicked next.
After i reinstalled I can't access any of my projects, including the one I could access before. I cannot access RH and just create a new project either. Can someone help.
Thank you.
I also got the message that my current file was more current than the version of RH. It seems that the update didnt' take.Hi there
Question here. What is your operating system? Windows Vista or 7 maybe?
I ask because you said your projects were on your C drive. Normally that's excellent and where you want projects to be. But I've found that if I am using Vista and I try to save something to the root ( C:\ ) from some applications, I'm blocked and see issues with the application. So my thought is that if you are attempting to work directly from the root and you are on Vista, that may explain things.
Normally I suggest folks create a folder named Projects right off the root of C:\ and create a folder inside the Projects folder to house any project.
Cheers... Rick
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Firefox opens up, but, this morning, I can't access any links via Firefox. I can via Explorer.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls -
HT1338 I suddenly can't access any links in Mail ( I use Safari as a browser)
I suddenly can't access any links in Mail ( I use Safari as a browser) any ideas please?
Try upgrading your operating system so that your Mac can run a newer browser.
Allan
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