I can't access itunes from my new hp envy

I click on the itunes icon and it opens and shows my library, but then says "itunes has stopped working, windows is looking for a solution" but it never finds one and I have to close the program. I have already uninstalled and reinstalled the new 64 bit itunes version for windows 8? any ideas?
thanks for your help

Hi summeryim,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly when you launch it, the troubleshooting steps in this article can help:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best Regards,
Jeremy

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~~~~~~~~~~~~~~~
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I can't access itunes from my new hp envy

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