I Can't Access my Creative Cloud account on my Desktop.

I frequently use AE Premiere Pro, photoshop, and many other Creative Cloud apps. I used to get these messages that would pop up in the upper right hand of my screen saying that it "couldn't sync with creative cloud" or that it "couldn't log in". I didn't think much of these messages, because i didn't really need to update the apps i use, and I didn't even need to be connected to creative cloud to use them. But recently the new After Effects update that includes the Cinema 4D Lite came out, and I've been wanting to update After Effects, but since I can't access Creative aCloud on my desktop, I can't. I have changed my password at least 3 times, and on my browser, I can log in to my Adobe ID just fine, so I tried to download the update from there, but it just redirected me to the desktop version of Creative Cloud. It's very frustrating, and I NEED HELP!

You should be able to install the Creative Cloud application from https://creative.adobe.com/products/creative-cloud when signed in with your Adobe ID. This application will handle downloading and installing CC or CS6 applications.
If this does not work direct download links are here:
Mac OS X: http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager7.0_all.dmg
Windows: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe

Similar Messages

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    hi, Rajshree
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    Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
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    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7059158#7059158 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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  • Why am I seeing this message when I try to access my Creative Cloud account - 'We are unable to load all your plans & products. Please try again.'

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  • I'm unable to access my Creative Cloud account. It requests my password but then refuses to accept it. Please help

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    You said "possibly download it again on my desktop"
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  • I keep getting "You've been logged out" when I try to access my Creative Cloud account.

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    Refer to these links, they have important resolution:
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    http://forums.adobe.com/message/6285701
    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    Regards
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  • Can I use any device to access the Creative Cloud, including my iPhone?

    Can I access the Creative Cloud from any device with a browser and Internet connectivity? Mac or Windows desktop PCs, iPads, iPhones, Android tablets and phones...?

    To access Adobe Creative Cloud, you just need access to the Internet and a web browser. You can access Adobe Creative Cloud from any device that meets these criteria, including your iPhone. Learn more.

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