I can't access my e-mail from my phone!

I recently received an email notifying me that I had to change my password. However, when I tried to do that, I couldn't log in to my account. If I said "Forgot my password," it would send the email to my phone, which I can't log into in the first place. Any ideas as to what I should do? Call my carrier?

1. Do you have Hotmail? Or?
2. The forgotten password is sent to your phone via the PIN or SMS, not your email. So look at your main messagse folder for the forgotten password notifcation.
3. If all else fails, do call your carrier and ask them to delete you BIS account, and readd it. You will then set up your email again.
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