I can't access my programs but subscription is still active

My Cloud subscription has until April. I was using the programs earlier this week and now I cannot open them. I get a screen telling me to renew my subscription, but I still have 3 months left! My account shows that Adobe Creative Cloud is still active and my billing date for next month. I've already paid this month's bill for it automatically. Why am I unable to access them?

Hi Aoi91,
Is there a "License This Software" button that you can use to sign in with your Adobe ID?
-Dave

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I downloaded the free trial for Adobe XI Pro but now I cant find it on my computer or figure out how to use it. The only thing I see that downloaded is Adobe Download Assistant. How can I access the program?

I downloaded the free trial for Adobe XI Pro but now I cant find it on my computer or figure out how to use it. The only thing I see that downloaded is Adobe Download Assistant. How can I access the program?

Assistanttolindsey the Adobe Download Assistant will download the installation files for Adobe Acrobat Professional XI. By default they are saved to your download folder. You can begin the installation process from there.

On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..

On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..

Go into Time Machine (the program not the bundle on the extrnal disk) and using Time Machine's browser go to the Folder where the library lives. You could look in the library bundle in Time Machine but that won't really tell you much,
If you want to make sure it truely has backed up your library you will need to restore it and open the restored library with Aperture.
If all this still has you confused you need to read up on Time Machine in order to get a feel for how it works, for what it is doing and for how to restore files from it.

I can't access app store but internet is on and working in house. How to I get the internet to work on it?

I can't access app store but internet is on and working in house. How to I get the internet to work on it?

Hi,
See Here
Troubleshooting iTunes Store connection in iTunes for Windows
From Here
http://www.apple.com/support/itunes/troubleshooting/

Can not access a website but everyone else is doing well and the old computer with the same internet coming in on that side.

Can not access a website but everyone else is doing well and the old computer with the same internet coming in on that side. side is www.miun.se

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Me or my pc can't see my songs, but they are still on my Ipod.

Me or my pc can't see my songs, but they are still on my Ipod.
I've connected my Ipod to my pc, and suddenly there were no songs left, but when I checked it, was the memory still full, like before.
I've disconnected my Ipod and suddenly there were also no songs on my Ipod aswell.
please help me!!

"There should be a solution I think"
Yes, to restore the iPod and reload the songs with whatever program you use to put songs on the iPod.
How do you manage to use iPod Agent to transfer songs to the iPod since this is what it says in the iPod Agent FAQ?
"iPod Agent is not a music manager. It does not provide the ability to organize your music and transfer it to your iPod. Apple's own iTunes does a great job of this and thus we don't see a reason to try to duplicate it's functionality. iPod Agent is meant to work hand-in-hand with iTunes."
If you don't use iTunes, what "library" do you use?

Creative Cloud Membership for Photoshop asking for Serial Validation. Can't Access the Program.

I purchased a Creative Cloud single-app membership for Photoshop and downloaded and installed it, but every time I try to open the application a window pops up asking for a serial number validation. If I click validate it says it can't connect to the internet, but my computer is connected. If I click "Connect Later" it loads for a brief moment then takes me right back to the serial validation screen. I can't get into the photoshop program at all. Now, if I understand correctly, I shouldn't need a serial number for it since it's a subscription, but I don't know why it's still asking me to validate it when I don't have one. I've tried uninstalling/reinstalling the program, and even talked to several agents, but 3 days after I've purchased it, I still cannot access the program. Please let me know what to do!

See the following:
Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Can't access my program. Get notice trial version has expired

I purchased Adobe Photoshop Elements 12 for school. I recently installed it on my computer on 1/8/14 and registered it 1/13/14. I went to get it in yesterday and I received a notice that my trial version has expired and am unable to get in to photoshop completely. I have the product serial number or license and it is in my profile. I don't recall doing it but I might have downloaded a trial verious last year. If that is the case, I figure that might be causing me all the issues. My question is how do I remove that trial version and begin using my licensed version? Any help is greatly appreciated!!!! I have assignments due and it's hard to get them done when I can't even access my program.

Glad you got it working. But I'm concerned by the 'couldn't get anywhere' statement when you tried to sign in with your Adobe ID. Take a look under your Help menu in the Editor and make sure you have a 'Sign Out' entry followed by your Adobe ID email address. If not then at some point soon you will get a warning that the software needs to be signed in to keep using it. If not a Sign Out, then there should be a Sign In - that you should choose and try again.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

After I right-clicked on an unwanted email in Microsoft Web Access and put a filter on it all my emails and the menus disappeared. I can re-access in IE but how do I restore what I have foolishly done in Firefox?

I was working through my emails in Microsoft Web Access when I came across an email from a sender who keeps spamming me. I right-clicked on this unwanted email, saw a filter option and (recklessly) chose it. ALL my emails and the menus disappeared. I can re-access my emails in MWA in IE but how do I restore what I have foolishly messed up in Firefox? When I get to my email page in MWA in Firefox I now see nothing but the movable vertical bar.

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

Can't access mail program'

I can't access my mail program on mac book air.
OSX 10.9.5
i deleted 1300 emails at one time. Since then each time I try to enter the mail program, I get kicked out.
I restarted the computer ,after several attempts to access the email program, but still have the problem.
I know my start up disk is almost full.
What can I do now?

For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal.

Can't access old backups, but are still there!

So i tried today to access some old backups, and lo and behold, when i open time machine, the only ones i could get to were the ones from today. I looked in sys.prefs. and it said that the oldest backup i had was, in fact what it should be, but i can't access anything older than today! How can I access my older archives?

Confirm that an entirely new backup has not been created. If only one backup folder exists, perhaps the Time Machine interface view is slow in bringing up previous backups to view.

Changed iTunes password, can't access purchased programs

I changed my iTunes password and now I can't access all the TV shows I purchased. I tried using the old password but that didn't work. Perhaps I made a mistake but I don't want to loose all the stuff I'd bought. Any suggestions?

Hi,
Contact Apple about it. Contact Apple for help with Apple ID account security - Apple Support

I can get my ipad programes but they will not move and are frozen.

My Ipad goes on ok, and I can change programes but they freeze on one page and will not move, have not dropped or damaged it,
it is only 6 months old Any help please

I have managed to find a solutions.from friend.
Turn of main power on ipad for 10mins then turn on again.
WORKED.

I can not access the program

Suddenly I can not access the keynote & pages & number (program)

did you try a hard reboot? Hold down the sleep button until the slider appears and slide to shut down. restart with the power button.
Jason

Inbox has attached itself to my firefox, I've uninstalled the program but it is still effecting my gmail. Help

I can't get into my gmail accounts without having to go through Inbox still even after unstalling the software. the Inbox tool bar is still there also

It could be the work of one of your add-ons, or even add / mal-ware.
Look thru your add-ons list and make sure you know what each one is
there for. Also,
'''''Windows > Start > Control Panel > Uninstall Programs.'''''
Go thru the list and use a web search to check any that you don't
know what they are.<BR><BR>
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
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I can't access my programs but subscription is still active

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