I can't access my purchased apps from the App Store
I can't access my purchased apps from the App Store. I tap purchased and it says loading after a while App Store closes.
1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down for about 10 seconds until you see the Apple Logo.
3. Try App Store again
Similar Messages
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I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one it made AFTER the lost data. How can I access an older backup from the cloud?
Why don't you talk to apple and find out if backup exists? That conversation with apple will stop your guessing.
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I can not access a purchased album from itunes on anoter shared home computer
It will not let me put the album into my library
Has anyone any ideasYour phone connected, iTunes running: File>Transfer Purchases.
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Can I use credit that I have with the App store to purchase music from the Apple store in iTunes?
I have credit with the App Store on my iPhone can I use that credit to purchase music from the Apple store in iTunes and if so how>
The credit that is on your account can be used to buy items from the app store, iTunes store, ibookstore and (if you have a Mac) the Mac App Store. As long as you are buying the music for yourself (you can't use an account's balance to gift content) then your account's balance should be used before your credit card is charged - just click on the price to buy it and it's price should be deducted from your balance.
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If I have money on my App Store account can I use that money to purchase items from the Apple Store app
No. Those use separate systems.
(120229) -
Can you use a Mac Apps gift card to purchase products from the Apple store online?
I was just wondering if you can use that $100 back to school gift card to purchase something from the apple store. (for example: the headphones)
Thanks~No, Apple Online Store is a different family from the MAS. You can use it on the iTunes Store though.
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I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?
While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519
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My hard drive went bad and I lost a lot of purchased items from the iTunes store. I want to re-download them but can not. They still show up on my purchased items. How do I solve this?
Update to iTunes 10.3.1
After you have finished, you can re download your iTunes purchases without having to re purchase.
iTunes 10.3.1
" Download Previous Purchases. Download your past music purchases again at no additional cost. Your purchases are available in the iTunes Store on your Mac or in the iTunes app on your iPhone, iPad, or iPod touch. Previous purchases may be unavailable if they are no longer on the iTunes Store."
"Available on iTunes in the U.S. and Canada only. Title availability is subject to change."
From here. http://www.apple.com/itunes/ -
My account balance was deleted and now I can't purchase anything from the iTunes Store
I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
1) Recover my account balance?
2) Make a purchase?Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
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Can't download a purchased movie from the cloud or watch trailers in iTunes movies
Can't download a purchased movie from the cloud or watch trailers in iTunes movies
Hello Addymay2,
I would recommend signing out of your Apple ID in Settings -> iTunes and App Stores. After this, close all open apps and restart your device. Once your iPad is powered back up, sign back into your Apple ID in Settings -> iTunes and App Stores.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311
iOS: Force an app to close
http://support.apple.com/kb/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Cheers,
Allen -
Hi apple! Okay so I've been trying to purchase iMovie from the apple store and purchase gems on the app 'Fashion Story' but it says there is verification required. We created an apple account years ago so, we forgot the answers. We tried and tried but nothing works. We sent an email so we can change the questions but we haven't gotten the email. Please help because we have been trying for months.
Here is our apple account info:
Email: [email protected]
If we have to send the password please inform us by replying.
MiahReset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?
Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.
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I can't access to my app store after update to IOS 7.
I can't access to my app store after update to IOS 7. It write that " Cannot connect to the App Store. You must connect to a wi-fi or mobile data network to access the app store". But, in fact, my mobile data is running well. Any solution?
Hi iwern,
Thanks for using Apple Support Communities. This article has steps you can take if you're unable to access the iTunes Store or App Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
- Ari -
I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!
Click here and follow the instructions.
(80232) -
HT201272 What does download all mean on my purchased music from the iTunes Store app?
What does download all mean on my purchased music from the iTunes Store app?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
BTW, are these all recent purchases (last 8 weeks or so) or does it affect older tracks also?
tt2
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