I can't access the computer that I entered CS3 product key but I need it deactivated, what do I do?

I have my original CD sleeve with the product key and I want to install it on a new computer.
How do I deactivate the product key on a computer that was formatted and cannot be accessed?
Adobe questions told me to "contact us" but then directed me here, I guess they don't want to actually help me.
Ed

Hello Edmund,
did you work through al the headlines, which come into question at
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> Deactivation or sign-out problems >>> I cannot access my previous computer >>> Have your serial number or Adobe ID ready, and then contact us. >>> or better (I quote from Preran: The chat button is activated as soon as there is an agent available to help.)
Hans-Günter

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