I can't access the iTunes store - any suggestions?

One day my iTunes stopped letting me access the iTunes store. I thought it may have been my log-in so I tried it on someone elses PC and it worked fine. I have uninstalled, updates windows, and re-installed iTunes and I am still having the same problem. I have tried working in safe mode and as the administrator and nothing works. I really need some help - any suggestions? Thank you! (Screenshot below!)

Try the steps in this support article:
http://support.apple.com/kb/TS4123
Hope that helps.

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HT1689 I can't access the iTunes store any more. Does anyone have any ideas what I can do?

I have never had any issues going to the iTunes store from my account. Now, all of a sudden, it just says it's loading but never does. Not sure what's going on. Any help would be much appreciated.

Welcome to the Apple Community.
The following article(s) may help you.
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I can't access the itunes store. I get a message referring to error (-54). Any suggestion? My itunes version is 11.1.3. thank youis

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I have the same problem on XP sp3. This is since the appearance of TuneUp. Again a so-called "useful" application.
Apple Programmers, please K.I.S.S. Keep It Simple and Stupid. I do not want to be suggest to do something, I don't want to be warned of this of that, Geniused or pinged... In the past, Itunes loaded on my pc in less than 10 seconds and it worked. Now, It blocks my computer and I can not buy music anymore !!!!! Apple programmers, you are working against your business !!!!!!!!!!!!!!! I want a LITE version !!!!
A very disappointed and disillusioned customer

HT2305 can mac os x 10.4 tiger access the itunes store any longer?

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I can't access the itunes store from my ipad mini after the iOS7 update

I can't access the itunes store from my ipad mini after updating the latest iOS7. Does anyone have answers to solving this?

Ive been through various threads on here.
There has been quite a few things said and some people are having luck with.
Reset all your settings works, but only once. when you shut down and open back up same problem.
Ive tried changing how my cookies respond, this doesnt work either.
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Ive noticed that when your in settings and click on something eles it takes maybe a second or two before it changes to the next screen something thats never happened on 6
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Come on Apple get yer finger out and sort this out soon, its you thats loosing my cash as I cant buy any music!!!
I have an Ipad mini.

I can't access the itunes store on my computer anymore.

I can't access the itunes store on my computer anymore.

Has this been resolved? I'm having the same issue now....
Everytime I login to iTunes from my computer I'm getting a "can't connect to iTunes" error message. It goes halfway through accessing iTunes, then I get that "iTunes quit unexpectedly" script where a log of my error messages shows up that will be sent to Apple.
Anyone having this issue? I can't even upload any apps from my computer. But no problem accessing through my iPhone 4S or iPad.
Any suggestions anyone??
Thanks!

I can't access the iTunes store on my newly build Windows 8 computer

I can't access the iTunes store from my computer. When I try it just hangs up with the "busy bar" are the top working away. I can download my stuff on my iPad or my iPod, but I do prefer using iTunes on my computer. I do have a Windows 7 machine, but it's my work computer and I'd rather not put iTunes on it. Any ideas? Anybody else having this issue? I use Norton 360 and have turned the firewal completely off, but still no joy.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

Hi there, got 3 issues at once.... 1) can't download the latest itune version (it simply stops, not even an error message) 2) can't access the itune store and in order to fix this i need the latest version 3) one of my ipods isn't recognised by itune

Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.

Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

HT5610 I can't access the itunes store in windows 8.

I can't access the itunes store in windows 8. An error message appears that syas itunes has stopped working and I should close the program. Has anyone experienced this issue and what can I do to resolve it.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

Why can i access the ITunes Store

why can i access the ITunes Store on my IPod it just want load

This problem?
IOS 6 App store crash: Apple Support Communities
White screen problem which is also common after iOS 6 update

Once I am in my itunes account, I can't access the itunes store, why?

Once I open my itunes on my computer, I can't access the itunes store...I can't sync my phone either

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance.

I can't access the iTunes store or the App store through my iPod touch or sync apps from my laptop to the iPod

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Need more information. What happens when you try each of those actions? Error messages?
Can you connec to the internet with oher apps?

HT4009 having trouble getting purchases for candy crush from the iTunes Store, any suggestions ?

I am having trouble getting purchases for candy crush from the iTunes Store, any suggestions ?

The problems being ? Does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

TS2753 i have removed iTunes and re-installed the latest version for Windows XP and still can't access the iTunes store; is there any way to get access to the iTunes store again?

I am unable to access the iTunes store for the last two months, I've tried removing the software and re-installing the latest version for Windows XP and still no access; is there a solution that would allow me to get access again?

If you haven't got a backup copy and if it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download (there is no guarantee that they will) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Can anyone help?? - Can't access the ITunes store

Hi
I downloaded Itunes 9 on 17/09/09 and as a result I can no longer access the Itunes Store. *I have tried the following*:
* Turning off my Windows Firewall and CA Security Firewall and ensuring that neither is blocking anything Apple related
* Turned off pop up blockers
* Complete uninstall of all Apple programs, then reinstall
* DNSFlush
* Copy, paste, etc of Hosts file
* Used Chat Support who advised the above and then advised it was a tech support issue, contacted tech support to be told I would be in a 20 min queue
* Opened up my account, clicked on each heading to find I can access Itunes U and the Mighty Boosh (under TV tab). Clicked on view Column Browser to find I can search for Artists tracks, great if I want a specific track but I still can't search new music.
Still access Itunes homepage though.
Any suggestions please????
* Run Itunes diagnostics (see below)
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv9700 Notebook PC
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 697A164FFF4491E8
Current user is not an administrator.
The current local date and time is 2009-09-26 18:25:14.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C1AC839F-EA66-44EE-9C1A-B5C8239FAAF3}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 26 15:35:09 2009
Lease Expires: Sun Sep 27 15:35:09 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {702025D8-EBF2-4492-BA7E-30FB2A9B869A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {3A42D9DB-E471-4A7B-A20F-1129CCDBD793}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-26 18:24:12.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: TSSTcorp CDDVDW TS-L632N, Rev 0503
Audio CD in drive.
Found 16 songs on CD, playing time 64:27 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 03:03:10
Track 3, start time 07:15:15
Track 4, start time 10:41:15
Track 5, start time 15:13:05
Track 6, start time 19:18:02
Track 7, start time 23:14:02
Track 8, start time 29:00:15
Track 9, start time 32:54:12
Track 10, start time 35:45:32
Track 11, start time 40:08:17
Track 12, start time 43:36:32
Track 13, start time 47:33:35
Track 14, start time 52:15:25
Track 15, start time 56:52:72
Track 16, start time 60:52:45
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running. COM interface not properly installed.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
STEVE'S IPO (G:\), iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 5U8421PS5BF
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Please help me..it says internet connection failed..but i am connected to the internet..i tried everything..event he dns flush
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite M505
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number AB1A81B53350B938
Current user is not an administrator.
The current local date and time is 2009-09-30 22:24:06.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1F60931D-0FA2-425C-B746-FE730356AA82}
Description: Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 30 21:06:07 2009
Lease Expires: Thu Oct 01 20:53:55 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {C78A5BA6-161D-4847-B7F7-B27BF675D702}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-30 21:27:16.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Crystal, iPhone 3G running firmware version 2.2.1
Serial Number: 869110N5Y7K
Please help I am sooo frustrated

I can't access the iTunes store - any suggestions?

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