I can't access ticketmaster on my mac laptop that is running the OS lion 10.7.5 system

I can't access ticketmaster on my mac laptop that is running the Mac OS X 10.7.5 version. This has never happened before. I get to the part that has you input the scrambled code and then this is displayed, and it keeps saying I am punching in the wrong scrambled letters?
You are forbidden from accessing this site or
purchasing tickets using automated software.

No, the captcha is correct but the following
You are forbidden from accessing this site or
purchasing tickets using automated software
This appears before I even put the captcha in! Thoughts?

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