I can't access to Virtual Store

Hi.
I have bought a second hand Journe Touch and I can't access to Virtual Store. I always get a blank white screen... until I press on the botton left corner (where say "Impressum 6.jt1.co"). Then arise something like a web page... but it isn't the Toshiba Virtual Store. So, my first question is:
Is the Virtual Store still working ??
Thanks in advance.

Hi Tonny and thanks for your reply.
I'm using the firmware version E_1.1.00.
I suppose an user account for this device has been already registered and I will need to register a new account with my e-mail address.
Everytime I push the Virtual Store icon I only got a white screen. So I can't see the personal account number of my device. I think the first I need is to know the device account number. Then I will try to register a new account. Am I right?
I have flashed the device a lot of times and the result is always the same: after press the Virtual Store icon, the display shows a bottom bar that seems to be right ("Impressum 6.jt1.co", left arrow icon, refresh icon, right arrow icon and home icon) and the rest of the screen in white.
Any suggestion?

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