I can't activate mine adobe CS6 master collection

My computer crashed and we had to install everything again. But now we wanted to install my adobe master package, and we could not activate it with our old serial number because we had installed it already 2 times, and we must deactivate one of them. It is now only standy on mine pc and laptop. what must i do now?

You have to call Adobe Customer service and ask for activation  reset.

Similar Messages

  • Can't activate my Adobe CS6 Master Collection software, invalid serial id

    Dear Adobe,
    I can't activate my Adobe CS6 Master Collection software, invalid serial id.
    I purchased it through a intermediary company (surfspot.nl) on 06-10-2012. Why is my serial id invalid? Is it only a year license? If so, can I extend it somehow?
    Kind regards,
    - Maarten

    See:
    My serial number doesn't work : http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
    If that doesn;t help... You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Can I still purchase Adobe CS6 Master Collection Student and Teacher Edition?

    Hi I was wonder can I still purchase Adobe CS6 Master Collection Student and Teacher Edition? As I am a student and I don't have the money to purchase the the full software for 2 grand. Also I don't want to get the creative cloud as I don't want to be paying say 250 dollars a year for the software.
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    Creative Suite 6

  • After my CC membership expired, I Can't use my Adobe CS6 Master Collection programs!

    I purchased Creative Cloud(Student Edition) membership last year, and the membership was expired last month.
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    Temporid which operating system are you using?  Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed?  You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Adobe CS6 Master Collection Mac license key can't work

    Adobe CS6 Master Collection
    Mac license key
    can't work .

    Contact support by web chat if you have serial number issues.
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  • Can i reinstall Adobe CS6 Master collection ( Students and Teachers Version) after graduation ?

    Suppose i have bought Adobe CS6 Master collection ( Students and Teachers Version ) and that after my graduation i encounter a problem whereby i have to reinstall windows and as a consequence reinstall Adobe CS6 Master collection ( Students and Teachers Version ) in order to continue using it.
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    Yes, yes and yes.
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  • Re-installation on new formatted drive. How to de-activate previously installed CS6 Master Collection?

    Greets.
    I had my entire CS6 Master Collection installed and activated with Adobe servers - but main drive died.
    Now I have a newly formatted drive with a fresh Win7 installation on it. I wish to re-install my entire CS6 collection again.
    As far as I recall, we have to DEACTIVATE all our installed softwares BEFORE activating any newer installations?
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    If a Customer Service Rep is reading this - can you please DE-ACTIVATE all my CS6 Master Collection softwares please - so I can re-install them again.
    Many thanks.

    You need to contact Adobe Support thru chat and ask them to reset your activations - you will need the serial number.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    You are allowed to have two activated installations, so if you are waiting for the weekend to pass to get their attention, you can install and activate as long as you only had the one activation used so far.  When they reset the activations you can reactivate again afterwards (or deactivate the new one yourself ahead of chatting with them).

  • How to install Adobe CS6 Master Collection

    How to install Adobe CS6 Master Collection to my computer because i buy the program and i don't know how to use and install the program

    You can do a platform swap
    Order product | Platform, language swap

  • Adobe CS6 Master Collection Trial and Adobe Download Assistant keeps freezing.

    I am downloading Adobe CS6 Master Collection Trial but Adobe Download Assistant keeps freezing.  I have tried to to start the download process over again, but keep running into the same issue.  Please help.

    MsGlamVixenn,
    Please refer the solution in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    If you continue to face difficulties you can try initiating a direct download by following the steps listed at http://forums.adobe.com/thread/981369

  • A laptop compatible with Adobe CS6 Master Collection

    I need a windows laptop that will be able to run the full Adobe CS6 Master Collection, this will be mainly the only thing I will be running on this laptop. If anyone could give suggestions, that they know will run this software and runs smoothly, I'd really appreciate it!
    I'm thinking about getting this computer, but was unsure of if it would work:
    http://www.bestbuy.com/site/HP+-+ENVY+14%22+Laptop+-+8GB+Memory+-+1TB+Hard+Drive+-+Silver/ 6835328.p;tab=specifications?id=1218808390586&skuId=6835328#tab=reviews

    Hello Taylerdts,
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  • Adobe CS6 Master Collection for Mac licensing

    I installed Adobe CS6 Master Collection for Mac, licensed it and updated it on twenty iMacs.  This a University computer lab with many users.  Sometimes Adobe software starts in trial mode as if the license key hasn't been entered.  What could be the problem?

    Hi Gutech,
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    If you have installed Master Collection on 1 Mac and created an Image of the OS and then installed it on the 20 Mac's then you may come across with this kind of issue.
    In Order to properly deploy the Master Collection please use our Deloyment Tool to create a Serialised Package and then use the same to deploy it on the 20 Mac's.
    You can find the Deployment Tools in this Link
    http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
    Regards,

  • Adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as i

    adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as invalid. What is going on?

    Issues related to serial numbers and registration can never be handled on a public forum as this one is.
    Please either call Customer Service for your region, or use web chat (link below). When using the link below, enter a product name and an issue. Ignore the provided links, and choose something like "Still have a problem?" and you'll get a link to web chat:
    Contact Customer Care

  • Adobe CS6 Master Collection failed to initialize

    I'm trying to install Adobe CS6 Master Collection but this always comes up:
    Adobe Support Advisor no longer exists so I can't download it???
    Anyone know what I can do?

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
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    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • How long i am allowed to use Adobe CS6 Master collection ( Students and Teachers edition ) ?

    I planned to buy Adobe CS6 Master collection ( Students and Teachers Version ) but i have a some confusions.
    1) If i bought the software with an adobe reseller ( a boxed product of adobe master collection CS6 - students and teachers edition ) and obtained a serial number with it, will i be able to use the software for more than one year or three years once it is activated ?

    There is no serial number in retail boxes of S&T, just a verification code and that needs to be properly registered to obtain a serial number - now. After that you can reinstall and reactivate the stuff until the day the Adobe servers fall apart or run out of electricity or Adobe changes their policies.
    Mylenium

  • Please Help Adobe CS6 Master Collection Activeringscode

    Hi my name is Mathias
    so i have a BIG Problem !
    i have the Orig. Adobe CS6 Master Collection for Windows
    and today when I try to open my Photoshop or Illustrator, comes a serial number input! OK No Problem
    give my original code which is on a box!
    so and now the Problem
    the code of the original is no longer possible! it stands
    the serial number you entered is invalid.
    please help
    i come from german
    thx

    Just looking at that link and I don't think this is my problem. It says:
    Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
    Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).
    But mine doesn't say "File not found" anywhere in the error message.
    If it helps on my desktop when I try to install it an icon comes up for a second that looks like the dmg mounted icon with the word "core" underneath it.
    I'm on a Mac by the way. Specs are:
    Mac OSX Version 10.6.8
    Model Name:          Mac Pro
      Model Identifier:          MacPro4,1
      Processor Name:          Quad-Core Intel Xeon
      Processor Speed:          2.26 GHz
      Number Of Processors:          2
      Total Number Of Cores:          8
      L2 Cache (per core):          256 KB
      L3 Cache (per processor):          8 MB
      Memory:          8 GB
      Chipset Model:          ATI Radeon HD 4890

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