I can't activate my one-to-one account in Safari or any other browser. Help.

I can't activate my Apple one-to-one account that I purchased with my computer. I want to reserve a time to bring my computers into my local Apple Store for Personal Setup/file transfer (my old G4 Powerbook can't communicate with the OS Lion MacBookPro). I have an Apple ID and when I login my ID and Activation code are recognized, but when I accept terms and conditions in step 3, nothing happens. No error message, just stay on the same page. I get the same response whether I use Safari or Firefox.
What gives. Is there no way to reserve an appointment? Do I just need to bring my stuff in and hope I have to spend hours waiting to see someone?
Thanks in advance for the help.

did u call the support number from where u bought it

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