I can't active Adobe Captivate 8 on a second computer

My employee tries to activate Adobe Captivate 8 on his computer but it doesn't work. The following message occurs:
He tried all the solutions in the following link but it doesn't help.
https://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Does anyone have a solution?
Thanks

Hi Mark,
Kindly try the steps mentioned in the below mentioned link.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Moving the discussion to Adobe Captivate
Thanks,
Atul Saini

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