I can't add my MacBook Pro to "My support Profile" devices

I just changed my MacBook Pro from one iCloud account A to account B. I then logged in 'My Support Profile' on account B to add it to 'My Products'. When I typed in the serial number, I got the message
"According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products."
I then logged in to account A to check if the device was maybe still listed on it; it wasn't. So, I believe "your records" are wrong - is this just because of a delay of a couple hours or is there a more serious problem?
By the way, I've been able to download iCloud music on my MacBook from account B, so it's definitely communicating with account B all right.

sbgirl54 wrote:
So, I believe "your records" are wrong - is this just because of a delay of a couple hours or is there a more serious problem?
You aren't addressing Apple here.  This is a user to user technical support forum.  Also, this has nothing to do with iCloud, even though you may have registered it with the same ID you use for iCloud.  Regardless of what ID you use for iCloud, you can register your Apple product with any valid Apple ID.

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