I can't answer the security questions

I need help. I cant answer any of the security questions because none of them apply to me and the ones that do i dont remember, now i cant buy anything because i need to answer these questions. Is there a way to turn them off...

I too am stumped by the security questions. I can't answer any either. As a result, I can't even download free apps.
The problem also with predetermined security questions is that they're discoverable. Say you did have a favorite teacher. You or one of your friends might have mentioned that teacher on Facebook or a blog.
Another problem with predetermined questions is that "dunno" could be an answer – an easy answer to crack!
The best is to give the user the option of creating their own security questions.

Similar Messages

  • My old email account was disabled and I can't remember my password - how can I reset my password or move $ to a new itunes/email account?  It seems I must have mis-typed my information because I can't answer the security questions correctly...

    My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account?  It seems I must have mis-typed my account information because I can't answer the security questions correctly...

    ➡ https://iforgot.apple.com/

  • How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

    How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I am trying to buy something on itunes on new iphone 5 and can't answer the security questions. Answers I thought I knew don't work. No rescue email option, and no other option I can see. Help!

    Trying to download app on new iphone 5. I cannot remember answers to security questions. There is no rescue email option or any other option that I can find. Any suggestions? Help!

    I just went through a similar situation. Here is what I did.
    Note: Before starting your account MUST NOT be locked. If you have locked the account out, you must wait 8 hours for it to reset before proceeding.
    Call 800 My iPhone. You can bypass the VRU by pressing 0 which takes you straight through to a support person. This person will not be able to help you directly but can put you through to account security support.  Explain your situation and ask to be put through to the account security department.
    Before account security can reset your security questions, they will need to verify your identity. They can do this by using any combination of 2 of the following methods
    1) By correctly entering the answer to only 1 of your security questions.
    2) By verifying a credit card associated with your apple id
    3) By sending a verification code to your phone which you will then read back to them.
    If you do not have a credit card associated with your Apple ID, add one prior to calling them.  Go to Settings ... iTunes & App Stores ... then click on your Apple ID (top of screen)
    Now, select View Apple Id from the popup menu, enter your password if prompted, click on Payment Information. You will now be able to add your credit card info.  You can remove it later on by selecting 'None' on the same screen.
    After the account security person verifies your identity, s/he will reset your security questions.  You will then be able to go to http://appleid.apple.com sign in and enter new answers to the security questions which, of course, you will write down and save.
    While you are in there, be sure to enter a 'Rescue Email Address' in the event you forget or loseyour answers, the system be able to mail them to you and you can avoid a redux of this whole exercise.
    This worked for me, hope it does for you. Good Luck!

  • HT5312 I can not answer the security questions

    hello
    I have a problem
    i cant rember answers of security questions and i have mony in my acount
    please help me

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should work : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from add a rescue email address for potential future use.

  • How can I retrieve my password when the retrials email was not recoverable? I also can't use or pass the othere menace of recovery? Not being able to pass or answer the security questions?

    How can I retrieve my password when the retrials email was not recoverable either? I also can't use or pass the othere means of recovery? Not being able to pass or answer the security questions?
    I created a new ID but never being able to update the iTunes that were purchased/saved using the old id?
    I can't also delete.

    Hi Kazmania89,
    Welcome to the Support Communities!
    If you require additional assistance with this, click on the link below for guidance:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Once you are able to gain access to the old Apple ID, this article may be helpful:
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    I have purchased music, apps, or books with multiple Apple IDs. How can I get all of this content onto my iOS device?

    First, you need to copy all of your purchased content so it is on the same Mac or PC with iTunes. This computer should be the one you sync your device with. For more information on how to move your content, see these articles:
    Mac:  iTunes for Mac: How to copy purchases between computers
    PC:  iTunes for Windows: How to copy purchases between computers
    Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch. 
    Cheers,
    - Judy

  • My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

    My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

    Contact iTunes Customer support... it is not possible to bypass Activation Lock.

  • I don't have the password of my alternative email, how can i change the security question's answers?

    I need to know URGENTLY because, i bought an itunes card, now that money is in my account, but i logged in with my Apple ID in my mac and it says hat i have to answer the security questions (which, i don't remember) because it's a new device etc. Please, i need to know how to change the security questions because i dont have the passsword of my alternative email!

    If you don't have access to your rescue email account (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT201303 how can i change the security question's answers??

    how can i change the security question's answers??
    i forgot the answers what should i do ??

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • How can I change the security question because I forget the answers ?

    How can I change the security question because I forget the answers ?

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312

  • I forgot answer the security questions. how can i reset?

    i forgot answer the security questions. how can i reset?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201363 Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

    Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105243)

  • I do not remember my security questions and the recovery email hasnt been logged onto in years. i can't buy anything for my mac for college without answering the security questions

    I do not remember my security questions and the recovery email hasnt been logged onto in years. i can't buy anything for my mac for college without answering the security questions which i cant recover

    you can setup a rescue email. http://support.apple.com/kb/HT5312
    all else failing you can reestablish a new account.  as a last resort
    https://iforgot.apple.com/appleid?language=US-EN&returnURL=https://appleid.apple .com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext

  • HT5312 OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase

    OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?

    Using this link: http://support.apple.com/kb/HE57, click on:
    Get Support
    See All Products and Services
    More Products and Services
    Apple ID
    Other Apple ID Topics
    Use My Apple ID to Manage Security Questions
    Then click on the box that says "Contact Apple Support"
    This will give you a case number as well as the phone number to call when you are ready.
    Cheers,
    GB

  • HT5312 Every time i try to buy something from the Itunes i cant because i most answer the security question but I don't remember my security question answer help plzzz, note: I can't call the apple support because I live in Saudi Arabi

    Every time i try to buy something from the AppStore  on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia

    If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security

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