I can't backup to iCloud

icloud Backup Failed
There was a problem enabling iCloud Backup

Hello, I have a subscription with iCloud, however I can not back up from the April 11 I was in USA, so I get a message "failed complete the last backup "and all the time I salt eese message when I try to do it from my Iphon5 in Peru, but when I was in USA if I could do. On the other hand to say that I have tried different internet connections to rule that it is a porblema Internet but I could not and also I get and we can complete the backup in the cloud. I would like to know what is going on with my iCloud account and it will not let me do the back up only connected via WIFI and I can perform Back Up on the computer, but to avoid that's why I buy the subscription of iCloud.
I await your prompt assistance with this issue please.
PS: the amount of memory that I have available in the cloud is 14.7 GB and I think that should be enough to keep making backups.

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