I can't burn a disc from iTunes download....error 2131

error message 2131 stops me from burning a disc from my recent iTunes download. How can I get around this or fix this ......Windows XP.

The 2131 is usually related to out-of-date firmware on certain types of DVD/CD drives. But we'd better doublecheck that.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Similar Messages

I can't burn a disc from Itunes without getting error 4280 repeatedly.

I can't burn a disc from Itunes without getting error 4280 repeatedly. I was just able to burn a CD and now can't burn another. Any thoughts? I know my CD burner works as I just made a disc. I have tried changing file type from Audio to MP3 with no luck. Thanks for trying to help me.

Hello Sonni,
It sounds like you are unable to burn a disc with iTunes due to this error code. I would first use the following article to check issues with the type of disc drive:
Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error
http://support.apple.com/kb/ta38101
If this is not the case, use the following article to help troubleshoot the issue:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Cheers,
Sterling

I can't burn a CD in iTunes. Error 2131, I can't burn a CD in iTunes. Error 2131

Error 2131 comes up on my laptop.
The following information is provided when I analysed a little further. Any help is appreciated.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
MEDION WIM2140
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number *****
Current user is not an administrator.
The current local date and time is 2012-09-08 18:29:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: SiRemFil (1.0.0.0), GEARAspiWDM (2.2.0.1),
E: TSSTcorp CDDVDW SN-S082H, Rev SB00
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are:   10 16 20 24.
The drive CDRW speeds are:   10.
The drive DVDR speeds are:   10.
The drive DVDRW speeds are:   10.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp CDDVDW SN-S082H on CDR media at speed 0X.
<Edited By Host>

E: TSSTcorp CDDVDW SN-S082H, Rev SB00
There's newer firmware available from Samsung for that drive. (At least Rev SB01.)
This is a custom/home-built PC? If so, head directly to Samsung's support pages and download the newer firmware. Can you burn without the 2131 with the newer firmware in place?

Can't burn a disc from itunes.

I am trying to copy an album I have bought, for use in my car but get the message ' Burner software missing'
I have done all updates but can't work out what to do next.

Kathy, to answer that question we would need to know more about your hardware and software (processor, MacOS Version)- but perhaps the problem is that you are trying to burn on a CD that is not compatible with your internal drive or are using an external burner without the proper driver installed.
If you are using your internal drive, then check the kind of CDs you are using and try a different brand.
If you are using an external burner, you probably need to reinstall or upgrade the driver software.
To find out, which CDs you can burn with your internal CD/DVD drive click on the -menu in the upper left corner of the screen and open the "About" panel:
In the About-panel click "More Info" and (in Lion) click: "System Report "and inspect the Hardware details of your Mac. In the "Hardware" section of the System Report look for "Disk Burning" and you will know what kind of CDs (-R, -RW)you need to buy to be able to burn them.
Regards
Léonie

Error 4000 when burning a disc from itunes

When trying to burn a disc from itunes it looks as if all is ok and then it cancels itself and comes up with error 4000.
Have downloaded the latest itunes and has made no difference.

Hi efandg,
Welcome to Apple Support Communities.
From what I gather, you’re running into an issue burning a disc with iTunes on your PC. Take a look at the article below which provides general troubleshooting tips that can help you resolve the issue burning a disc.
Can't burn a CD in iTunes for Windows - Apple Support
Cheers,
-Jason

I can't burn a cd from Itunes.

I can't burn a cd from Itunes....If I try to burn a playlist it says i need multiple cd's and I only have 5 songs on that playlist. If I try to burn it anyway it doesn't do anything.

BTW have tried two kinds of disks, one kind of which I have a burned playlist from last year so I don't think it is the disks.

TS1717 Can't burn cd's keep getting "unknown error" 2131 how can it be fixed?

Can't burn cd's keep getting "unknown error" 2131 how can it be fixed?

The 2131 is usually a firmware issue, but we'd better doublecheck.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

I can't burn a disc from I work'08

I can't burn a disc so I can make a slide show.

Hello Sonni,
It sounds like you are unable to burn a disc with iTunes due to this error code. I would first use the following article to check issues with the type of disc drive:
Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error
http://support.apple.com/kb/ta38101
If this is not the case, use the following article to help troubleshoot the issue:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Cheers,
Sterling

Any ideas why I can't burn a cd from itunes

Anyone know why after installing Windows 8 I can no longer burn a playlist from iTunes?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Following new motherboard and cd/dvd reconnection, when i try to burn a disc from itunes I now get the message "The Registry settings used by itune drivers for importing and burning CD's

Basically we had a new motherboard fitted, we then found our CD/DVD drive had not been reconnected. After this has been done, when we try to burn a cd from itunes, we get the following message:-
The Registry settings used by itune drivers for importing and burning CD's and DVD's are missing. Reinstall Itunes.
I've removed and reinstalled itunes a few times now and we still have the same issue. HELP please.

I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

Error 4450: can't burn a CD from iTunes

I'm new to iTunes and I can't burn my playlist to cd. Error 4450
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation XPS-Z
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
UpperFilters: GEARAspiWDM (2.0.6.1),
Found aspi32 running.
Current user is an administrator.
Video Display Information:
RAGE 128 PRO AGP 4X TMDS (Microsoft Corporation)
Connected Device Information:
DiskDrive, WDC WD800JB-00CRA1, Bus Type ATA, Bus Address [0,0]
DiskDrive, GENERIC USB DISK DEVICE USB Device, Bus Type USB
DiskDrive, HP USB Device, Bus Type USB
DiskDrive, IOMEGA ZIP 100 USB Device, Bus Type USB
CDROM, HP CD-Writer+ 8100, Bus Type ATA, Bus Address [1,0]
CDROM, Lite-On LTN483S 48x Max, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
I: Lite-On LTN483S 48x Max, Rev PD02
Data or MP3 CD in drive.
Could not open CD handler, 32. Problem with installation of drive in Windows or drive contains copy protected CD.
Get drive speed succeeded.
J: HP CD-Writer+ 8100, Rev 1.0g
Audio CD in drive.
Could not open CD handler, 32. Problem with installation of drive in Windows or drive contains copy protected CD.
Could not open CD handler, 32. Problem with installation of drive in Windows or drive contains copy protected CD.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4.
The drive CDRW speeds are: 1.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive J: HP CD-Writer+ 8100 on CDR media at speed 4X.
Please help me. Thanks

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation XPS-Z
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
UpperFilters: GEARAspiWDM (2.0.6.1),
Found aspi32 running.
Current user is an administrator.
Video Display Information:
RAGE 128 PRO AGP 4X TMDS (Microsoft Corporation)
Connected Device Information:
DiskDrive, WDC WD800JB-00CRA1, Bus Type ATA, Bus Address [0,0]
DiskDrive, GENERIC USB DISK DEVICE USB Device, Bus Type USB
DiskDrive, HP USB Device, Bus Type USB
DiskDrive, IOMEGA ZIP 100 USB Device, Bus Type USB
CDROM, HP CD-Writer+ 8100, Bus Type ATA, Bus Address [1,0]
CDROM, Lite-On LTN483S 48x Max, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
I: Lite-On LTN483S 48x Max, Rev PD02
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 00:37 on CDROM-XA media.
Track 1, start time 00:02:00
Get drive speed succeeded.
J: HP CD-Writer+ 8100, Rev 1.0g
Audio CD in drive.
Found 12 songs on CD, playing time 58:17 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 04:05:20
Track 3, start time 10:00:40
Track 4, start time 15:00:00
Track 5, start time 19:15:50
Track 6, start time 25:10:52
Track 7, start time 30:56:12
Track 8, start time 34:31:45
Track 9, start time 39:07:67
Track 10, start time 44:26:72
Track 11, start time 48:12:37
Track 12, start time 53:38:22
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4.
The drive CDRW speeds are: 1.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive J: HP CD-Writer+ 8100 on CDRW media at speed 2X.

Can't burn to CD from Itunes

Here are the diagnostics:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Vostro1710
iTunes 10.1.0.56
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number AEA9F5F220685086
Current user is an administrator.
The current local date and time is 2010-12-18 11:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8600M GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.0.56 is currently running.
iTunesHelper 10.1.0.56 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: Optiarc DVD+-RW AD-7640A, Rev JD06
Audio CD in drive.
Found 22 songs on CD, playing time 77:33 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 05:22:41
Track 3, start time 07:45:52
Track 4, start time 12:17:20
Track 5, start time 16:40:61
Track 6, start time 20:04:41
Track 7, start time 20:43:17
Track 8, start time 25:36:68
Track 9, start time 30:23:35
Track 10, start time 33:35:11
Track 11, start time 37:41:42
Track 12, start time 38:07:39
Track 13, start time 42:14:42
Track 14, start time 44:38:48
Track 15, start time 49:42:27
Track 16, start time 53:30:41
Track 17, start time 58:05:61
Track 18, start time 62:24:43
Track 19, start time 62:38:12
Track 20, start time 66:38:44
Track 21, start time 70:27:34
Track 22, start time 75:10:13
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 20 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive D: Optiarc DVD+-RW AD-7640A on CDR media at speed 24X.
I tried turning off CD text and it still didn't work. Here is the exact error message:
"The attempt to burn a disc failed. An unknown error occurred (4450)
Thanks in advance for your help.

Try changing the song format from AAC to MP3 (MPEG).
1. Go to iTunes preferences ---> General ---> Import Settings--->Import Using: MP3 Encoder.
2. Highlight all of the songs you want to burn. Once all are highlighted, go up to Advanced tab and click "Create mp3 version". This will create mp3 versions of each of the highlighted songs. This DOESN'T override the current AAC version, it creates a new version, which is directly beneath the AAC version (at least for me).
3. Try burning just the MP3 versions onto a disc. When prompted as to what kind of disc you are burning, make sure you change it from Audio to MP3. I burned my a 2X speed.
I hope this helps. I'm replying because I was on this site because I JUST had this issue and fixed it the same way. So, it worked for me, and I hope it works for you. Good luck, mate.

HT204308 Trying to burn a disc from iTunes

Some of the tunes I want to burn to disc were purchased using an old email address (ISP provider) which I no longer have access to. How can I overcome this please? TIA

jackiefromholywell wrote:
No - didn't realise that, as hadn't tried to play them just burn them! Still wants me to sign in with my old email and password (which I have forgotten!)
Jackie,
Even if the email is no longer working, you should be able to reset the password so you can authorize those old tracks to play and burn. Go to this page:
https://iforgot.apple.com/password/verify/appleid

Can't burn a CD from iTunes playlist?

Hi,
Having trouble burning anythng from my iTunes playlist to blank disc. Tried reinstalling, also tried the modifying UpperFilters thing but it's still saying 'disc burner or software not found'. Help!

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to do the paste.)

Cant burn to disc from itunes library

I am unable to burn music to disc it is saying a registry problem

Hi patsyann21,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having burning CD's on your PC.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/ts2308
Cheers,
- Judy

I can't burn a disc from iTunes download....error 2131

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