I CAN'T BURN ANY BLOODY CDS
All of the sudden and out of the blue, I can no longer burn any CD's. I get error messages etc... Can anyone provide an assist? I have reloaded Itunes, changed CD-RW brands, changed the preferences etc....
I am frustrated beyond belief. Help, please!
Hello Again Nancy!
Refer to My Replies, in your Other Topic.
ali b
Similar Messages
-
Suddenly I can't burn any turnes to disc. I receive an error report - 4280. What's the problem? It was all fine last week.
Additional information:
-also ran "Repair" with new download of iTunes
-am using the same spindle of CDs that worked perfectly a month ago. Tried another brand also to be safe. None worked.
-ran CD/DVD diagnostics within iTunes with Apple Care - no issues apparent
-also tried write-speed 20X on advice of Apple Care (don't know why they thought 20X would be the magic number after the other 3 I tried didn't work)
-tried running itunes in another user account on the computer - same problem, same error code
-Apple suggested it was a copyright issue. I can't even burn music that I created/recorded myself, so that doesn't make sense.
-They thought maybe Quicktime wasn't installed properly, so we checked a film in Windows Media - it played, meaning Quicktime was fine apparently.
Solution:
Unclicked CD text option & Sound Check, ran burn from the File drop down menu (max speed) on a Philips CD-R and it worked! Had been right clicking the playlist name and selecting Burn option from there. That being said, it did not work on 2 other brands prior, with same settings. Not sure why. Just happy it's working again. Is it a brand issue? -
I can't burn any DVD or CD - burning process interrupts before it ends
Hi everybody !
Sorry for my bad english, but I assume you're all aware about the frenches are not very good at english.
I've got the following problem: I can't burn any dvd or cd. I've already tried with different programs such as Sonic, Nero 7.0, and I Tunes, and I got every time a mistake wich interrupted the burning process before it ends.
So I don't know what to day ! I've already tried to re install the drivers, but it's didtn't change anything.
In order to help you, I've saved an error log from nero. I hope it could be helpfull to someone who could help me !
Here is the log:
moi
5C82001080000000000666822849
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 02/11/2004 13:54:32
NT-SPTI used
Nero Version: 7.0.0.0
Recorder: <MAT****A DVD-RAM UJ-841S>Version: 1.60 - HA 1 TA 0 - 7.0.0.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <MAT****A DVD-RAM UJ-841S >Version: 1.60 - HA 1 TA 0 - 7.0.0.0
Adapter driver: <IDE> HA 1
=== Scsi-Device-Map ===
DiskPeripheral : FUJITSU MHV2100BH PL atapi Port 0 ID 0 DMA: On
CdRomPeripheral : MAT****A DVD-RAM UJ-841S atapi Port 1 ID 0 DMA: On
CdRomPeripheral : AXV CD/DVD-ROM 2.1b axvodka Port 2 ID 0 DMA: Off
=== CDRom-Device-Map ===
MAT****A DVD-RAM UJ-841S D: CDRom0
AXV CD/DVD-ROM F: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 2045MB (2095084kB)
Free physical memory: 1277MB (1308144kB)
Memory in use : 37 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
21.9.2006
CD-ROM (ISO)
21:04:46 #1 Text 0 File Isodoc.cpp, Line 6410
Iso document burn settings
Determine maximum speed : FALSE
Simulate : TRUE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : TAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
21:04:47 #2 Text 0 File Burncd.cpp, Line 3007
MAT****A DVD-RAM UJ-841S
SmoothLink activs
21:04:47 #3 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 81920KB of Memory
21:04:47 #4 Text 0 File Reader.cpp, Line 124
Reader running
21:04:47 #5 Text 0 File Writer.cpp, Line 113
Writer D: MAT****A DVD-RAM UJ-841S running
21:04:47 #6 ISO9660GEN -11 File Geniso.cpp, Line 3304
First writeable address = 0 (0x00000000)
21:04:47 #7 Text 0 File Burncd.cpp, Line 3301
Turn on Track-At-Once, using CD-R/RW media
21:04:48 #8 Text 0 File DlgWaitCD.cpp, Line 277
Last possible write address on media: 359844 ( 79:59.69)
Last address to be written: 318786 ( 70:52.36)
21:04:48 #9 Text 0 File DlgWaitCD.cpp, Line 289
Write in overburning mode: NO (enabled: CD)
21:04:48 #10 Text 0 File DlgWaitCD.cpp, Line 2568
Recorder: MAT****A DVD-RAM UJ-841S
21:04:48 #11 Text 0 File DlgWaitCD.cpp, Line 456
>>> Protocol of DlgWaitCD activities: <<<
=========================================
21:04:48 #12 Text 0 File ThreadedTransferInterface.cpp, Line 846
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 318787 (318787) = #318787/70:50.37
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 318785 blocks [D: MAT****A DVD-RAM UJ-841S]
21:04:48 #13 Text 0 File ThreadedTransferInterface.cpp, Line 1058
Prepare recorder [D: MAT****A DVD-RAM UJ-841S] for write in TAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc not fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 653182976, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
-150 | lead-in | 0 | 0x41 | 0x00
-150 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
318787 | lead-out | 1 | 0x41 | 0x00
21:04:48 #14 Text 0 File ThreadedTransferInterface.cpp, Line 1126
Removed 2 run-out blocks from end of track 1. Length: 318787 -> 318785.
21:04:48 #15 Text 0 File SCSIPassThrough.cpp, Line 34
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
21:04:48 #16 Phase 24 File dlgbrnst.cpp, Line 1724
Caching of files started
21:04:49 #17 Text 0 File Burncd.cpp, Line 4129
Cache writing successful.
21:04:49 #18 Phase 25 File dlgbrnst.cpp, Line 1724
Caching of files completed
21:04:49 #19 Phase 32 File dlgbrnst.cpp, Line 1724
Simulation started at 24x (3 600 Ko/s)
21:04:49 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2669
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
21:04:49 #21 Text 0 File MMC.cpp, Line 21541
Set BUFE: SmoothLink -> ON
21:10:08 #22 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
21:10:10 #23 Phase 33 File dlgbrnst.cpp, Line 1724
Simulation completed successfully at 24x (3 600 Ko/s)
21:10:11 #24 Phase 36 File dlgbrnst.cpp, Line 1724
Burn process started at 24x (3 600 Ko/s)
21:10:11 #25 Text 0 File ThreadedTransferInterface.cpp, Line 2669
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
21:10:11 #26 Text 0 File MMC.cpp, Line 21541
Set BUFE: SmoothLink -> ON
21:12:16 #27 SPTI -1040 File SCSIPassThrough.cpp, Line 306
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1040)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x10
Sense Qual: 0x00
CDB Data: 0x2A 00 00 01 76 C0 00 00 20 00 00 00
Sense Area: 0xF1 00 03 00 01 74 5D 0A 00 13 00 00 10
Buffer x03390000: Len x10000
0x72 F1 87 E5 D3 3D 4A 96 F9 B0 73 83 D3 14 72 A1
0xF3 49 6E 93 44 25 04 6D E5 CE 44 5F 3E C6 79 47
0xDD DD EA 3A FD 71 4D 32 CB 35 F3 DF 4B 18 BD 7D
21:12:16 #28 CDR -1040 File Writer.cpp, Line 302
Illegal block size for command
D: MAT****A DVD-RAM UJ-841S
21:12:16 #29 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
21:12:17 #30 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
21:12:17 #31 CDR -201 File WriterStatus.cpp, Line 200
Invalid write state
D: MAT****A DVD-RAM UJ-841S
21:12:17 #32 TRANSFER -18 File WriterStatus.cpp, Line 200
Could not perform EndTrack
21:12:17 #33 Text 0 File MMC.cpp, Line 16273
<MAT****ADVD-RAM UJ-841S > start Close Session
21:12:30 #34 SPTI -1040 File SCSIPassThrough.cpp, Line 306
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1040)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x10
Sense Qual: 0x00
CDB Data: 0x00 00 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x71 00 03 00 00 00 00 0A 00 13 00 00 10
21:12:30 #35 CDR -1040 File WriterStatus.cpp, Line 249
Illegal block size for command
D: MAT****A DVD-RAM UJ-841S
21:12:30 #36 TRANSFER -19 File WriterStatus.cpp, Line 249
Could not perform Fixation
21:12:30 #37 Text 0 File WriterStatus.cpp, Line 258
falling back to disc fixation
21:12:30 #38 Text 0 File MMC.cpp, Line 16273
<MAT****ADVD-RAM UJ-841S > start Close Session
21:12:30 #39 SPTI -1046 File SCSIPassThrough.cpp, Line 306
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x05
CDB Data: 0x5B 01 02 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 AA 00 00 30 05
21:12:30 #40 CDR -1046 File WriterStatus.cpp, Line 249
Illegal disc
D: MAT****A DVD-RAM UJ-841S
21:12:30 #41 TRANSFER -19 File WriterStatus.cpp, Line 249
Could not perform Fixation
21:12:30 #42 Phase 38 File dlgbrnst.cpp, Line 1724
Burn process failed at 24x (3 600 Ko/s)
Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.03.32a, size=20640 bytes, created 25/04/2005 11:03:00 (Prassi/Veritas driver for win 2K)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
So, thanks to you !
See you !
RomainHi
The error log doesnt provide any very useful information.
According to this error log the simulation was running correct but the burning process was not started.
In such case its very hard to say why it happens. Possibly the drive is damage and cannot calibrate the lens properly or you use not compatible medias.
The burning process depands also on the fiels and data which youwant to burn.
Some data, CD, DVDs are encrypted and its not possible to burn and to copy it.
In other case you could also try to burn the medias with lower speed and not with 24x.
But in worth case you the drive has a malfunction and you have to replace it ;( -
Can't burn any DVD on my macbook pro
I can't burn any DVD on my macbook pro, also some of previusly burned DVD are not recognized now & cant be mounted. I tryed choosing different software Burn, KKitchen, Titanium Toast 11, LiquidCD, NTIDragonBurn_v4_OSX, ExpressBurn_i (also burn from Finder) and different brands of DVD -- same diagnostics -- Medium error. One brand (TDK DVD+R) is unstable burn one or two disc tnan begin spoil DVD discs. Have you any solutions?
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2,2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f3
OPTIARC DVD RW AD-5970H:
Firmware Revision: 3APE
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: To show the available burn speeds, insert a disc and choose View > RefreshHave you read this post? may help you
https://discussions.apple.com/message/18149044#18149044 -
Hi,can I burn my own cds onto itunes?
Hi,can I burn my own cds onto itunes? please
You don't "burn" CDs into iTunes.
You can copy, rip or import the music on a CD into your computer, using iTunes. iTunes will then list all the music you have on your computer.
It is possible to create a Playlist in iTunes and burn a copy of the music in that Playlist onto a CD.
So what exactly are you trying to do? -
I keep getting error 4310 and can't burn any cd's
I have no idea why all of a sudden I can't burn any cd's. I continue to get an "error 4310" as it cancels the burn.
It seems this started after upgrading to Windows 8.1 but I am not sure because now I also tried my Windows Media
Player and that won't work either...something about codecs. I am illiterate when it comes to fixing computers but if
there's a simple fix can someone please help.Hey amyroseofclyde,
Thanks for the question. After reviewing your post, it sounds like the iPhone is not appearing in iTunes. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iOS: Device not recognized in iTunes for OS X - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
can you burn dvds or cds on a make mini without buying other devices
Mac Mini yes
Mac Mini Server no
So your answer is yes -
I can't burn any CDs. Error 4280. No solutions found in similar threads yet.
Hi all,
I can't seem to burn any of my music (purchased OR ripped from my own CD collection) in iTunes all of a sudden. It begins the process, then cancels about a minute in and returns an error code of 4280. I have researched it on the web for a month now, with no success.
Some say it's a problem with Sony drives. I don't have a sony drive.
Some say I need to update my iTunes and/or restart my computer. I have done both - no change.
Some say I need to decrease the write speed. I have attempted it at 16X, 8X, and 1X, with no success.
iTunes CD diagnostics suggested unclicking the CD Text option. I did. Still canceled the burn.
I know the drive recognizes the discs, because if I close iTunes and insert a blank disc, I get the pop-up window with options, and it will play audio and video.
I'm running Windows XP Home Edition Service Pack 3 (Build 2600)
Drive: Matshita DVD-RAM UJ--845S
Acer Aspire 5670
iTunes 10.5.1.42
QuickTime 7.7.1
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Does anyone have a solution? Or anything I can try that I haven't already? I have read over 30 threads now that offer no help, so please, do not repost link to threads as help unless you have read them and have found that they contain suggestions that I have not covered here. And thank you for taking the time to assist me.Additional information:
-also ran "Repair" with new download of iTunes
-am using the same spindle of CDs that worked perfectly a month ago. Tried another brand also to be safe. None worked.
-ran CD/DVD diagnostics within iTunes with Apple Care - no issues apparent
-also tried write-speed 20X on advice of Apple Care (don't know why they thought 20X would be the magic number after the other 3 I tried didn't work)
-tried running itunes in another user account on the computer - same problem, same error code
-Apple suggested it was a copyright issue. I can't even burn music that I created/recorded myself, so that doesn't make sense.
-They thought maybe Quicktime wasn't installed properly, so we checked a film in Windows Media - it played, meaning Quicktime was fine apparently.
Solution:
Unclicked CD text option & Sound Check, ran burn from the File drop down menu (max speed) on a Philips CD-R and it worked! Had been right clicking the playlist name and selecting Burn option from there. That being said, it did not work on 2 other brands prior, with same settings. Not sure why. Just happy it's working again. Is it a brand issue? -
Can't burn any DVDs on external firewire drive
Since I installed OS 10.4.9, neither DVDSP or toast titanium will recognize a "stable connection" to my external firewire lacie recorder... the message I get from toast is:
1. Interface Error: -50
The connection is not stable
2. The drive reported an error:
SENSE KEY = Illegal request
SENSE CODE = 0x30, 0x50
CANNOT WRITE MEDIUM, INCOMPATIBLE FORMAT
And I've been using the same media for years, without a problem.
But if I connect this device to another laptop or desktop, it'll work fine.
It still can burn CDs, and read every format. But just can't burn DVDs.
DVDSP gives me the same problem. I can use my internal burner but it's slower than using my external drive.
Ideas?
Thanks.karol wrote:
Have you tried using ntfs-3g?
That's the first time I've heard about ldm, but its readme https://github.com/LemonBoy/ldm says it only automounts stuff, nothing about rw support for every existing filesystem.
Edit: https://bbs.archlinux.org/viewtopic.php … 4#p1075004
TheLemonMan wrote:About the drive being mounted as read only, by default ldm uses the standard mount options which include the "ro" flag, unless a fstab rule is set. So doublecheck your fstab.
yeah everything works now thanks again -
Upgrading to iTunes 7.6 and now can't burn any playlists
Hi:
I've finally upgraded to iTunes 7.6 and it now won't let me burn any playlists. When I try, it asks me to insert a blank disc, which I do, it then says checking media and then nothing. I've rebooted, uninstalled, reinstalled and still the same issue. Before I upgraded I had no problem burning a cd, plus after upgrading, I've tried to burn other things off of my computer and that all still works. Any suggestions?Having the same frustrating problem and have spent hours tryinhg to figure out. E-mail to iTunes support was pretty much useless and they finally advised me to contact an Apple Service Technician. If you find out, please post or let me know [email protected] Staples said for $40 they could fix. Hate to pay it. Thanks.
-
I can't burn DVD or CDs.
I get this message: This disc can't be burned, because the dvice failed to calibrate the laser power level for this media.
Help, please!I tried a different brand - still can't burn anythin.
-
Can't burn any CD/DVD ?
Hello,
this is my BIG problem :
i have a P965 Neo motherboard + Dual Core E6600 + 2x 1GbDDR2 800 Corsair + 1x Seagate SATA II 320Gb + 1x ASUS DVDRW.
I have BIOS v1.6, and Jmicron v17.08 installed.
In Bios the IDE/RAID control is set to IDE. The IDE busMaster is set to Enabled.
The hard is plugged in SATA 1 ( the blue one).
In control panel the Primary Ide chanel (the hard-disk) is working in UDMA mode 6, and the secondary Ide chanel (the DVDRW) is working in UDMA mode 4.
When i want to burn any CD or DVD with Nero, Roxio or anything else, i have this nice message :
DMA driver error. CRC error. Burn failled. ???
Have someone a clue, because i give up.Quote from: eftos
In control panel the Primary Ide chanel (the hard-disk) is working in UDMA mode 6, and the secondary Ide chanel (the DVDRW) is working in UDMA mode 4.
When i want to burn any CD or DVD with Nero, Roxio or anything else, i have this nice message :
DMA driver error. CRC error. Burn failled.
Solved !
I change the IDE cable with one of 80 wires.
This is MAGIC !!!
The 80-conductor cable was first defined with the original Ultra DMA modes 0, 1 and 2, covering transfer speeds up to 33.3 MB/s.
The cable is considered "optional" for those modes.
However, for any Ultra DMA modes above mode 2, the 80-conductor cable is mandatory.
cheers -
II can't burn any CD or DVD in my Mac Mini
Hello, I've had my mac mini (super drive) for a week when I tried to burn a data cd I got the error message "Sense Key=Medium error
Sense code=0x0C
Write Error".
After that:"The Drive Reported an Error
Sense Key=illegal Request
Sense Code =0X30,0X05
Cannot write medium,incopatible format
After that i tried to burn a cd in Finder but i had this message:
Disk Unit is not supported.error code"0X80020025
After rebooting i write the cd,but at the second copy i have the same problem
Any ideas of what the problem could be? I suspect the drive has gone bad but I'm not sure how to troubleshoot it. I have tried different types of recordable cd's with the same result. Any help would be appreciated. Desperate!!!
MAC MINI SUPERDRIVE Mac OS X (10.4)I would take it in to a local mac reseller to test it out with different media. There are different types of blank media to write on with different speeds and specs. You could try buying different brands, but probably cheaper to bring it in. If it's a hardware problem, then they can replace it right there. Good luck.
-
Can't burn any discs on iTunes
I ran the diagnostics for my CD/DVD and this is what came up. I have been unable to burn CDs since upgrading to 7.1. I tried restarting the computer, restarting iTunes, and still nothing is working. Anyone have any ideas?
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
IBM 2668CTO
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
ATI MOBILITY RADEON X300
Connected Device Information:
DiskDrive, HTS541080G9AT00, Bus Type ATA, Bus Address [0,0]
CDROM, HL-DT-ST RW/DVD GCC-4242N, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: HL-DT-ST RW/DVD GCC-4242N, Rev 0201
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 24.
The drive CDRW speeds are: 4 10.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: HL-DT-ST RW/DVD GCC-4242N on CDR media at speed 24X.ahhhh, she was a ThinkPad T43. thank you kindly. i went to the "Drivers and Downloads" link from the page that was returned to you by your "Detect your System":
Downloads and drivers: ThinkPad T43 2668-CTO (XP)
it looks like they have automatic utilities there for checking for updates to your system (which makes sense if she's a Configure-To-Order model).
Download and install:
CD-ROM, CD-RW, DVD, CD-RW/DVD drive firmware update utility (Bootable CD ISO) - ThinkPad General
Hard drive firmware update utility (Bootable CD ISO) - ThinkPad
System Update 3.0
run the utilities to determine if your componentry needs any updates. if there are updates, and you update successfully, is there any improvement to your burning performance? -
Can't burn any project anymore
When I hit the "Burn"-button, this text appears:
"The current state of the project does not comply with the CDDA format.
Please check the following and try again.
Each track must be at least 4 seconds long.
A CD track can consist of up to 98 index points.
The time between two index points must be at least 1 second long."
I have never seen this before, and it appears in all my project all of a sudden.
Anyone?Hey Xkitten,
The tips in this article: http://docs.info.apple.com/article.html?artnum=302976 may resolve the issue.
Jason
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