I can't buy anything because I forgot my answer to the question

I'm trying to buy something on my phone and I can't because I can't remember my answers to mg question

http://support.apple.com/kb/HT5312
http://support.apple.com/kb/HT5699

Similar Messages

  • HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

    Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

    If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I can't buy anything because I forgot my Security Answers!!

    Dear people,
    Please help me out!
    Yesterday I bought a 25 euro iTunes card and redeemed it on my account.
    Then I wanted to buy some apps and games but it seems like it is not working.
    They are asking for my Security Answer that I forgot!
    Okay I wanted to reset it so It sent a mail to the wrong alternative email address!
    I can't get into that email address because I forgot the password.
    Ok so I have put a new alternative email address but there is no option to send a reset thing to that email..
    Please help me out, some apps are cheap at the moment and I want to buy them fast.
    I have scheduled a call with Apple Support at 10:30 today, but they didn't call me.. while I was waiting like 2 hours.
    I lost hope and I am a bit disappointed.. Can somebody please help me out?
    Yours faithfully,
    Furkan Darici

    Alternate emaiI addresses are not used for resetting security questions, only your rescue email address is. If you don't have access to your rescue email account (you won't be able to change the address until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • Hi, someone can help me with mi Apple ID? I can't buy anything because I can't remember my answers! :(

    Hi, someone here would like help me with my Apple ID, I can't buy anything because I can't remember my answers. I really need help :( thanks a lot!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89708)

  • HT5312 I dont freakin understand.  I cant buy anything because I forgot the answers to my securlty questions,and I cant set up a rescue email account because I exhausted my attempts.  So how do I set up a rescue email?  How rediculous

    I dont freakin understand.  I cant buy anything because I forgot the answers to my securlty questions,and I cant set up a rescue email account because I exhausted my attempts.  So how do I set up a rescue email?  How rediculous

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I forgot secret answer to the questions

    I forgot secret answer to the questions
    Can I help?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 Forgot secret answer to the question

    I forgot secret answer to the question
    regard
    <Edited By Host>

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 to 48 hours (and check your Spam folder as well as your Inbox) - recently Apple had temporarily suspended the reseting of security question/answers whilst account security processes are improved, and I'm not sure whether that has now completed.

  • Hello everyone I cannot buy anything because I forgot my security questions so it sends a email with the reset info but I never get the email what do I do?

    I cannot buy anything because it asks me to answer my security questions but since I forgot the answers to them I click the I forgot button and it tells me an email has been sent containing reset information however I never receive these emails so I can buy anything please help!

    Reset Security Questions
    http://support.apple.com/kb/HT5312
    If you can't solve problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT5312 Forgot my answer to the question

    Forgot my answer to the question

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105298)

  • I can't buy anything because itunes keeps timing out

    So I am trying to buy an album .... and I need to update my billing info .... so go to my account, then click change billing info and imediatly I am taken to a page where it says the connection timed out. I can't create a user and a box keeps popping up asking me to verify my billing info by entering my password .... I put my password in 10 times in a row but the bloody thing keeps popping up. ***. Any clue on how to fix this?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT4528 My iTunes says I cannot buy anything because I need to verify my security questions. I don't remember my security questions anymore and I don't remember the email password to the old email on my iTunes to change them.

    I am unable to access my iTunes account to buy apps and music and stuff because it keeps saying I have to verify my security questions I made this iTunes account when I was probably 13 and I don't even remember the old email password and I change my email and I've tried sending it to my email and my recent email they keep sending to my old email and I need to somehow change that because I do not remember my security questions or my old password

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
    This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • I have $25 on my account but it won't let me buy anything because I forgot the security questions..what can I do?

    Someone please help me

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
      Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT1904 I have serious problems with the payment type. I always use a prepaid Visa card but the late days I can't buy anything because the card is now unacceptable! Can you please help me?

    My prepaid card is lately unacceptable..can you help me plz?

    The iTunes Store typically does not take prepaid "credit" cards since they normally have no billing address associated against which to verify. Why the card worked before but not now I don't know, though Apple has been tightening up their security and that may have finally caught up with that card. You can try contacting the iTunes Store and asking if there is any way to use your card, but they may just tell you that it's not possible.
    http://www.apple.com/emea/support/itunes/contact.html
    If it is not, then you will need to use a true credit card or purchase prepaid ITunes cards, if Apple has issued them in your country.
    Regards.

  • I can't purchase anything because I forgot my security question

    I don't know my security questions.

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • I had an iPod touch in the past.. Now I have the iPhone. And I got an iTues card and I can't purchase anything because it's asking for a security question since I've never purchased anything on this device yet.. I don't know the answers to the questions?

    I had an iPod touch in the past and used an iTunes card to purchase songs, I now have the iPhone and again bought an iTunes card to purchase things. Since I have not purchased anything on this device yet it is asking me two security questions that I don't know the answers to. What do I do?

    The Security Questions are not associated with your device - they are associated with your iTunes account/AppleID. If you cannot remember what you originally set up for your security questions, here are the instructions for getting them reset. First set are for if you set up a Rescue Email address, second set are for if you did not.
    Here's the link:
    https://discussions.apple.com/thread/4286784
    Cheers,
    GB

Maybe you are looking for

  • Short dump in reading selection values in Report

    Hi all, I have created a Navegational Attributte and added this Info Object in the existing Query and for this object we have created Charactistics Value Variable with Uesr Entry. But, When we use input selection option to select a vlaue for this Var

  • Fingerprint Reader Not Working On Windows 8.1 Pro Startup

    My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also wh

  • Set parameter as empty date in OIM

    Hello I have an adapter that calls a stored procedure and need to pass null as one of the date parameters. I tried not to input anything but OIM sets the parameter value as 01/01/1970. I tried "set variable" task to set the variable as "Empty date" b

  • Cancellation billing document has no accounting document

    Dear Friends I once cancelled a billing document through vf11. But accounting documents were not cancelled. That means the cancellation billing document did not generate accounting document. Pls tell me how to cancel accounting documents for cancelle

  • Camera calibration accuracy

    Does anyone know which is the expected accuracy for a camera calibration? I have to calibrate the camera, and depending on the calibration accuracy I would use a points grid that I have or try to get a new one with greater points density. Regards,