I can't buy anything because itunes keeps timing out

So I am trying to buy an album .... and I need to update my billing info .... so go to my account, then click change billing info and imediatly I am taken to a page where it says the connection timed out. I can't create a user and a box keeps popping up asking me to verify my billing info by entering my password .... I put my password in 10 times in a row but the bloody thing keeps popping up. ***. Any clue on how to fix this?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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I have an account but i cant sign on or do much of anything because Itunes keeps timing out. helpÉ

i keep trying to sign into itunes, or search for something, or create a new account, but it keeps saying it times out and cant complete this action. it worked before i got my laptop fixed, so why not now? anyone have any ideas??

Click here and request assistance.
(68319)

TS1424 hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

I can't buy anything from iTunes as they keep asking me about my security questions but I haven't set any security questions

I Can't buy anything from iTunes as I haven't set any security questions but they keep asking me questions

If you log into your account on http://appleid.apple.com and select the Password And Security section of your account are you able to set them ? If not then is there a reset link beneath the questions that show on that screen (it all only show if you have have a rescue email address on your account) ?
If not then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5621 I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610)

Hi, someone can help me with mi Apple ID? I can't buy anything because I can't remember my answers! :(

Hi, someone here would like help me with my Apple ID, I can't buy anything because I can't remember my answers. I really need help :( thanks a lot!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89708)

Changed credit card in the payment information now can't purchase anything. The new credit card i use all the time for online purchases but can't buy anything on iTunes.

I Changed my payment information to a different credit card, now it won't work. The new credit card has been used for online purchasing all the time but I can't buy anything on iTunes or in game app purchases.

What do you mean by 'won't work' and 'can't buy anything' ? If you are getting an error message when trying to buy things then what does it say ?

HT4623 I am having trouble with my iPod 5th gen after iOS update. It's in recovery mode and iTunes keeps timing out when I try to restore it. What should I do???

I am having trouble with my iPod 5th gen after iOS update. It's in recovery mode and iTunes keeps timing out when I try to restore it. What should I do??? If possible, I would also like to keep all of my data.

Maybe this will help:
Troubleshooting
As with all clickwheel iPods, you can reset this iPod by first toggling the hold switch on and off and then simultaneously pressing the select (center) and menu buttons for approximately 5-10 seconds. This is a common fix should your iPod behave unexpectedly or lock up. Once reset, the iPod should display an Apple logo for a few seconds before showing the main menu. This procedure is similar to rebooting a computer and damages none of your music or data.

I can't connect to Wi-Fi - keeps timing out. No problem connecting from other laptops / phones. Stopped working after I did a system upgrade. What can I do?

I can't connect to Wi-Fi - keeps timing out. No problem connecting from other laptops / phones. Stopped working after I did a system upgrade. What can I do? I am on OS X Yosemite.

Take each of the following steps that you haven't already tried, until the problem is resolved. Some of these steps are only possible if you have control over the wireless router.
Step 1
Turn Wi-Fi off and back on.
Step 2
Restart the router and the computer. Many problems are solved that way.
Step 3
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
Step 4
Run the Network Diagnostics assistant.
Step 5
In OS X 10.8.4 or later, run Wireless Diagnostics and fix the issues listed in the Summary, if any.
Step 6
Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
Step 7
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 8
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
Step 9
Reset the System Management Controller (SMC).

Won't let me buy an album from itunes, keeps timing out.

Keeps giving me "Could not purchase “Album”. The network connection was lost There was an error in the iTunes store. Please try again later. "
I've been trying for the last 4 days, how much later am I supposed to leave it?

Hey Hero9989,
Thanks for the question. I understand you are experiencing issues purchasing an item from the iTunes Store. To troubleshoot this issue, let’s troubleshoot your iTunes Store connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

I need to update my iPhone 4 but iTunes keeps timing out on me.

So I've been trying to update my iPhone 4 for a while now and everytime iTunes keeps stopping and says there's a connection error or something like that, anyone can help? I'd really appreciate it.

"a connection error or something like that" is not really helpful in diagnosing the problem.
If you are using a Windows PC, the update often times out. If that is the problem, you could try again after disabling your firewall and antivirus programs.

I can't buy anything because I forgot my Security Answers!!

Dear people,
Please help me out!
Yesterday I bought a 25 euro iTunes card and redeemed it on my account.
Then I wanted to buy some apps and games but it seems like it is not working.
They are asking for my Security Answer that I forgot!
Okay I wanted to reset it so It sent a mail to the wrong alternative email address!
I can't get into that email address because I forgot the password.
Ok so I have put a new alternative email address but there is no option to send a reset thing to that email..
Please help me out, some apps are cheap at the moment and I want to buy them fast.
I have scheduled a call with Apple Support at 10:30 today, but they didn't call me.. while I was waiting like 2 hours.
I lost hope and I am a bit disappointed.. Can somebody please help me out?
Yours faithfully,
Furkan Darici

Alternate emaiI addresses are not used for resetting security questions, only your rescue email address is. If you don't have access to your rescue email account (you won't be able to change the address until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

HT5085 i came over from united states and got a laptop in united kingdom and can't change over my iTunes account to uk,say must used up all my currency but i can't buy anything on iTunes for 88cent plus it won't let me download all the songs i have or pla

I Came over from Usa too united kingdom bought a apple macbook pro w/ retina and it wont let me switch over my itunes acc too united kingdom store without using up my 88cent on itune account ,problem is nothing you can buy on itunes for 88cent.Also it shows my songs but it wont play them,shows them playing but no sound,so i think my itunes has a bug or glitch.

Click here and request assistance.
(72877)

I have not got a verification email for my password for the apple id that i created over two weeks ago. i have tried resetting my password and resending the email but nothing comes though and i can not buy anything on itunes.

i have an apple account, but i created a new one because none of the passwords i use worked on it (i hadnt been on in a while)
so i set up another account with the same email and a new password on January 27. i have chevcked my emails every day since then and my junk email folder and there is nothing there to help me!
i cant log on to or use my itunes at all because it tells me that i havent verified my password and every time i click resend verification email and nothing comes to my email.
i dont know what to do now, i have just tried to reset my password online and it said that it worked, but when i go on itunes there is still nothing working...
any help would be appreciated!

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

I can't buy anything because itunes keeps timing out

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