I can't buy anything on my account because it has been "disable."
Well, my itunes account has been disabled for no reason. The credit card on the account was hacked by another website and then I got a new card. I was able to purchase from the card for a week from itunes and other websites as well, but now after swapping, the account is disabled. I now cannot buy anything.
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
If you have an iPhone, iPad and/or iPod Touch you might then need to log out of your account on it by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6+) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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It says the email sent to reset the security questions, but the email doesn't show up when looked for in the email address to which it was sent. Is there another way that i can reset the security questions or just change the email to which it is sent?
If it's not in the spam filter and you can't correctly answer two of the questions, you need to contact Apple.
(77346) -
I can't buy anything on my iPhone because it says I need to verify my security questions
I can't buy anything on my iPhone because it says I need to verify my security questions. it wants me to answer the security questions, but I forgot mine. how do I fix this problem?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95676) -
I can not proceed in activating my account, because it has my old mail and not the new mail
I can not proceed in activating my account, because it has my old mail and not the new mail
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html -
I am trying to buy an album, but my apple ID has been disabled. I have changed my password several times, as instructed, but that didn't help. How can I re-enable me apple ID?
hi
i have same problem from few days .the coustemer support advice me to contact the apple servises in the nearest countory ( i m Naw in Iraq). but the numbers avilable ae availabe for Suadia arabea and UAE just to call from inside
any body help me by provide me number of any apple servisees i cnt reached from here Iraq ....please ? -
My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.
Hi Stephanie,
Welcome to Apple Support Communities.
It sounds like you're going to have to put the iPad in to recovery mode before you can restore it. The article linked below provides more details about the passcode lock and will walk you through putting the process of restoring from recovery mode.
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Use recovery mode
Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
Disconnect all cables from your device.
Turn off your device.
Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode.
Click OK, then restore the device.
Cheers!
-Jason -
HT4479 Can"t log in it says my apple ID has been Disabled What do i do
I get a message that says your apple ID has been disabled what do i do
Hi..
Use the iforgot link to reset your Apple ID account here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears -
TS2446 how can you reactivate an account after it has been disabled for a amount of time?
i had to make a new apple ID so i could carry on using iTunes Store until iTunes support could sort out making sure i could re download my music and apps, now i cant use it at all and the ID i use is now playing up and now refusing to let me use either of my cards in the store!!! Can anyone help and / or advise me please?
I suggest you to send an email to itune sstore support. They can review your account and find out why it had been disabled.
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Please, can somebody help me with these? Apple don´t send me what a solicited. I can buy in my iphone and ipad but i really want to buy in my computer. Thanks
If the email hasn't arrived after a few hours and didn't get caught by a spam filter, click here and phone Apple.
(79273) -
i need to get th answers to my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113936) -
Can we buy apple care warranty after my iphone has been dented?
And also, is apple care purchased when you purchase your iphone?
From the support site:
Important notes
AppleCare+ must be purchased within 30 days of the date you bought your new iPhone. If you did not purchase AppleCare+ with your iPhone, you may purchase it at an Apple Retail Store. To buy AppleCare+ at an Apple Retail Store, a Genius will first need to verify your iPhone purchase date and confirm that your iPhone has no pre-existing damage. -
I understand I can't merge accounts. I don't know why this account is disabled but it is likely thatt I mixed up the password for this account with my more recent account. Anyone have an other idea?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
TS2755 Can't. Update store apps, 'your Apple ID has been disable'
Can't figure out why this is not working. Have created new apple I'd. Are apps keyed to same apple I'd that was used to downloaded them?
Yes, all content from the store will remain tied to the account that downloaded them, so only that account will be able to re-download or update its apps
You might be able to re-enable the old account via this page : http://appleid.apple.com, then 'reset your password'
And you may then need to log out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
How do I turn off "find my iphone" from the computer?
The phone was disabled and I cannot restore and back up until I turn off this featureYou can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702 -
I can't buy songs, it tells me my apple id has been disabled.
It does not say for security reasons. When I reset my password, which is what the help tells you to do. It resets fine, but I still can't purchase and it says my apple id has been disabled. Help!
Contact iTunes Support:
http://apple.com/support/itunes/contact/
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