I can't buy music on iTunes because I don't know the answers to my questions

I got a new computer and when I go on itunes and try to purchase music it makes me answer my questions.
The problem with this is I don't know the answers and the email that I'm supposed the send the answers too is deactivated. I had this happened before and I fixed it I just don't remeber how, help.

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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    http://support.apple.com/kb/ht1808

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    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • I can't download music from iTunes. It keeps asking me to answer a security question that I was not asked so how do I download music

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    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201363 I don't know the answers to my security questions or my rescue email address, how can I change those

    I need to change my security questions because I don't know the answers to them and I don't know my rescue email either. How do I fix that?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106202)

  • How can I buy music from iTunes?

    How can I buy music from Itunes , when I have czech Itunes  and there is no offer itunes store for buying music. Could somebody express me, why is impossible for czech itunes to buy music or videos :-(((

    If Apple doesn't have an iTunes store available in your country, you can't purchase anything from the iTunes store. In order to purchase content from the iTunes store available in another country, you must have a credit card or payment method with a billing address in that country.

  • How can i buy music off itunes when i forgot the answers to my security questions?

    how can i buy music off itunes when i forgot the answers to my security questions?

    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions. 
    If that doesn't work, or  there is no rescue email link available, then you will need assistance from Apple Account Security. Follow this procedure:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later. 
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
    Regards.

  • How can I buy music form itunes Italia from the USA?

    How can I buy music from Itunes Italia from the USA?

    1. Click here and use the form.
    2. Apple doesn't have permission to sell it from whoever holds the copyright to it in the USA.
    (66658)

  • Can you buy music from itunes in apple tv 3rd generation?

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    We are fellow users here on these forums, we won't know if/when Apple might open an iTunes store in Uruguay until Apple announce something - presumably not enough record companies/rights-holders have yet granted Apple licenses for their music for Uruguay.

  • I can't buy music because I don't remember the answers to my secure question

    I just wanto know how to have access to my itune store, I can't connect because I don't remember the answers to my security question

    Go here
    https://iforgot.apple.com/password/verify/appleid
    Then reset your password.
    Make sure to send the link to your email.
    Then from there you can change it.
    Also you can change your Question

  • I can't buy any apps because I am required to answer two security questions. I don't know the answer to them. Please help.

    I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • My iphone wont let me use it because i don't know the password or apple id to my itunes account i cant even restore it. What can I do?

    my iphone wont let me use it because i don't know the password or apple id to my itunes account i cant even restore it. What can I do?

    How can you not know your Apple ID?
    If you can't remember it, try recovering it here: https://iforgot.apple.com

  • HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

    I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

    Hi AlphaCentori,
    If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
    Apple Support: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • I can't make purchases at the iTunes store because it is asking me to answer two security questions I don't know the answer to....how can I get them changed or past this?

    I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96612)

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