I can't cancel my adobe creative cloud.

I can't afford it anymore but it wont' let me cancel. I've been unable to figure it out for weeks. Help!

I have had the same issue. When I finally called, I was told my account was cancelled, but I just learned that I am still being billed for it. Today, when I called back and complained I was being transferred to the cancellation line when the phone call was disconnected. When I called back, I was informed by the automated system that I had a wait time of two hours. So then I tried to use the chat support feature, only to learn that they too were backed up. At this point I'm tempted to never use Adobe Creative Cloud again. They seem to have outsourced their customer support work for very little money.

Similar Messages

  • I can't cancel my Adobe Creative Cloud Membership.

    The website is not letting me cancel my membership. I've sent the request a bunch of times and still have no feedback. Please, someone help me cancel my membership already.

    Please contact Adobe Customer Care , they will check and assist you accordingly :
    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

  • How can I cancel my Adobe Creative Cloud acct.?

    I signed up for this membership in error.  Was looking for a different Adobe service.  Need to cancel this.  How?

    Hi GQW,
    Please go through the steps in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    Please choose your option.
    Regards,
    Rajshree

  • Cancel membership adobe creative cloud????

    I want to cancel my Adobe Creative Cloud with all the programms (Month to month pay). I already followed the steps in the helpsite, but it doesn`t works, because its not the same in my profil like in the helpsite. Is there somewhere a number that I can call outside of the opening hours? Ahh its soo complicated to cancel this....
    Is there somewhere, there can help me?
    Thanks

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
    or
    orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • HI GUYS, HOW CAN I REGISTER THE ADOBE CREATIVE CLOUD ON MY MACBOOK AFTER REGISTERING IT ON MY IMAC THX TO ALL

    HI GUYS, HOW CAN I REGISTER THE ADOBE CREATIVE CLOUD ON MY MACBOOK AFTER REGISTERING IT ON MY IMAC THX TO ALL

    I am not clear on what you mean by "register" but if you mean you want to install it on another machine then you just need to install it the same way you did for the first machine.

  • I want to cancel my Adobe Creative cloud anual signature, to change for only the photoshop signature.

    I want to cancel my Adobe Creative cloud anual signature, to change for only the photoshop signature.

    Hi Andrec73513286,
    If you are at a point in your membership where you could cancel yourself the process is explained here: Cancel your membership or subscription | Creative Cloud
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    Contact Customer Care
    - Dave

  • I would like to cancel my adobe creative cloud membership please

    I would like to cancel my adobe creative cloud membership please

    This doesn't work. It's asking me to contact customer support, but keeps circuling back to the page where it describes how to cancel a membership yet still not showing an option to cancel.  In addition to that, it does not give me customer service contact info.

  • I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs.

    I have my Adobe ID and password, however, I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs. It has been 10 months since I used Illustrator and I need to update my resume on that program. I would appreciate your help.

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
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    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
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  • I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

    I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

    Hi alinatacu,
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    Mac:
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  • When can we use the Adobe Creative Cloud in china?

    when can we use the Adobe Creative Cloud in china?

    Hi There,
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  • Cancelation of Adobe Creative Cloud

    Hey so if i decide to cancel the Adobe Creative Cloud on the monthly plan it says I will have to pay 50% of my contract so i will have to pay halof of 50 every month?

    If you are on the Annual plan you will have to pay 50% of the remaining months on your contract.

  • How can I stop the Adobe Creative Cloud sign in at every system start?

    I don't want to be asked to type in my Creative Cloud sign in data at every system start, only if I definitely use / want to work with my Adobe products. Does anybody know any settings for that and how to do it (Windows 7)? Thank you.

    Hi Kapil, so maybe this could be the cause? Every time I start my computer the Adobe Creative Cloud asks me to sign in (without even touching any Adobe program, I just have installed a few of the CS6 suite to test them). If I press 'cancel' and then start the Adobe Application Manager, it asks also to prompt the Adobe ID AND every time I have to agree to the license agreement, not only once.  I'm just in the 30 day test phase, maybe this could also be a cause for that? Or ist this a hint for an improper installation?

  • How many times can I download from Adobe Creative Cloud, and on how many computers

    I just purchased a one month plan from Adobe Creative Cloud and already downloaded several programs.  Unrelated to Adobe, I reinstalled the operating system on my computer today.  I just downloaded the programs again.  Is there a limit on how many times I can download Adobe software?   I also am planning on purchasing another computer down the road.  How many computers can I download Adobe software from my current Adobe Creative Cloud membership. 
    Thanks-

    You can download and install it as many times as you like but you must activate it in order to use it.
    You can only activate the software on a maximum of two computers at any one time.
    You can deactivate on a computer via Help > Deactivate and re-activate via the same step.

  • I can not update the adobe creative cloud

    I can not update the adobe creative cloud

    Hi There,
    Kindly provide the below mentioned details so that we can assist you appropriately.
    OS version:
    Error message/screen shot<if any>:
    Meanwhile, try the following links.
    Troubleshoot Creative Cloud download and install issues
    AAM doesn't update to Creative Cloud desktop Application
    Thanks,
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  • Hii...i can't sign into adobe creative cloud....

    hii....i can't sign into adobe creative cloud

    Cloud desktop problems... which problem do YOU have?
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

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