I can't change payment info. what should i do ?

I can't change payment info. what should i do ?

No it´s under that email that is in the forum. The subscription dissappeard as you didn´t got my last payment, and now I don´t know how to change my credit card info. Does it means that it have been canceled automatically? cause when I start my CC, there´s a text saying that I have 6 days left to change my payment info.
// Halina

Similar Messages

  • How can i change payment info?

    Which is the procedure for changing payment info, and remaining the same apple Id?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your iPad then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and selecting 'View Apple ID' on the popup, and on your account screen there should be a payment link.

  • Problems in "Edit Payment Info", what should I do?

    Hi, everybody
    I would like to change my credit card, so Adobe can take my mothly payment again with the new card
    but I couldnt edit my Payment Info. 
    it always says:
    »We're sorry, something seems to be wrong on our end. Please try again later.«
    can anybody help me?
    Thanks,
    irvan

    Similar experience 'online' for me. I suspect I'll have to go through the same phone experience as you tomorrow. I am considering abandoning Adobe. Here's the soul destroying conversation I had today;
    Time 15.50
    Chat Information: Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    You might also try our community forums, where experts are online 24/7.
    Chat Information: You are now chatting with 'Tariq'
    Tariq: Hello. Welcome to Adobe Technical Support.
    David Halsted: Hi
    Tariq: Hi David.
    Tariq: Please allow me a moment while I look into your account & verify the details.
    Tariq: As I understand that you are unable to update your credit card details, am I correct?
    David Halsted: Yes, its a new debit card, but when I enter the details they don't update the billing payments.
    Tariq: Thank you for confirming.
    Tariq: I'll be happy to check and see what best can be done.
    David Halsted: That'd be great.
    Tariq: Just a moment, please.
    Tariq: Thank you for waiting.
    Tariq: May I know if you are trying to update it from creative.adobe.com?
    David Halsted: That's correct.
    Tariq: Okay.
    Tariq: In this case, let me transfer this chat to our specialized team who will assist you in getting the resolution.
    David Halsted: No problem.
    Tariq: Please stay online while I transfer this chat to our relevant team. You may have to wait for some time, as there are many customers waiting for assistance in queue.
    David Halsted: ok
    Time;  15.57
    Chat InformationPlease wait while I transfer the chat to the appropriate group.
    Time; 16.00
    Chat InformationYou are now chatting with Manasa.To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Time; 16.10
    David Halsted: Hi
    Manasa: Hello! Welcome to Adobe Customer Service.
    Manasa: Hi David.
    David Halsted: Hi I'm having a problem making debit card updates.
    David Halsted: Hello?
    Manasa: David,It is not possible to update the information using the debit card.
    David Halsted: When I input the new card details it doesn't update the payment information.
    Manasa: David,you have to use the credit card to purchase the subscription.
    David Halsted: I am on the monthly payment plan. My debit card was renewed by the bank, so following the Creative Cloud one year subscription process it is necessary to input my new card details. When I do this, the update does not go through.
    David Halsted: The previous card used (which made three succesful payments) was a debit card.
    Manasa: David ,it is not possible to update the details using the debit card.
    David Halsted: Yes it is. I used a debit card to set up the account. This card is now out of date. I have a new card which I need to use to continue making payments.
    Manasa: Please try to update using different browser. Incase it is not working please contact the phone support.
    David Halsted: I have tried a different browser, can you advise me how much the cost of phone support is?
    Manasa: The cancellation fee is $8.
    Manasa: Sorry for the typo.
    David Halsted: I don't want to cancel anything, I just want to know the cost for phoning customer services in the UK.
    Manasa: Sorry for the wait. Please do stay online.
    Manasa: Please click here for the contact:
    Manasa: Is there anything else I can help you with?
    David Halsted: No thanks very much,
    David Halsted: D
    Manasa: You are welcome.
    Manasa: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
    Chat InformationThis chat session has ended.
    Thank you for contacting Adobe.

  • Can't change payment info after moving country

    Recently moved from UK to USA, can't change credit card info to a USA credit card as it keeps requiring a post code (rather than a zip code). I have tried to change country within settings >iTunes and App Store>Apple ID etc but when I click 'change country' nothing happens at all, it just sits there, staring blankly back at me. Have been looking online for answers but can't seem to find this problem. It is also a pain because I can't update anything or even download free apps without a valid credit card which is pretty long, as I was bossing deer hunter 2k14 at work and now can't go any further on it. Also been waiting in queue to talk to someone on chat for over 50 minutes after a projected 2 minute wait so not overly impressed with Apples customer service.

    I bought my daughter a MacBook Pro when she went away to college, and I then transfered my music collection from my computer into her iMac (which she no longer uses, so I do). Like xLegend above, I cannot change the info on the songs on the iMac.
    The collection consists of songs I bought at the iTMS to a small degree, and songs I have ripped from my CD collection to a larger degree. There are also a number of songs that I have composed myself using Pro Tools and GarageBand, and I cannot change the info even on those...
    Does anyone have an idea why this is, and how I can reclaim the ability to change information on the songs in my collection? Thank you for your help.
    -Patrick

  • My family sharing is completely broken, can't change payment info

    I've had family sharing working great since the introduction of IOS 8, but yesterday one of my kids told me that none of her apps were working any more. Both iTunes and the App store on her iPad said that family sharing setup was not complete. The link led me to the iTunes Payment screen, where I was told to correct the items highlight in red, which was only the 3 number security code. When I press Done, I'm told again to correct items in red, which there are none, however the payment type is blank with no way to input anything.
    So, backwards and forwards between iPads, logout, log back in, even restored one of the kids iPads, but the same issue occurs. So searching for a solution, the internet suggested the family organiser removing the payment method and re-entering the same details. So I go into my account in iTunes on my iMac, try to edit my payment information. The last four digits of the number are there, but it's all grayed out, and there's no option to change, add or remove any payment type.
    So here I am wasting my whole weekend trying to get the kid's iPad working. I can't turn off or even remove anyone from family sharing because I have two kids under 13. Their iCloud accounts are totally useless at this point.
    How do I fix my payment method issue and my broken family sharing?

    Contact iTS Customer Service via the links on this page and explain the problem - http://www.apple.com/support/itunes/
    MJ

  • Can't Change Payment Info

    I have twice tried to edit my payment information in order to switch from a debit card to a credit card. My account information shows the correct credit card information, but my charges for purchases continue to draw against my debit card. I could really use the assistance with this because my wife is aggravated with me.

    Contact iTS Customer Service via the links on this page and explain the problem - http://www.apple.com/support/itunes/
    MJ

  • Can't change payment info, "Please contact iTunes support to complete this transaction."

    Triple checked that everything is correct, always get:
    "Please contact iTunes support to complete this transaction."

    Have you contacted iTunes Support?
    http://www.apple.com/support/itunes/

  • Im trying to make a payment but it says the CC is not aprovved for Salvadorean Itunes store, and when i try to change my country dont let me cause i need to make that payment .. what should i do?

    im trying to make a payment but it says the CC is not aprovved for Salvadorean Itunes store, and when i try to change my country dont let me cause i need to make that payment .. what should i do?

    Supply a payment method which is valid in Salvador, or ask the iTunes Store staff for assistance.
    (113417)

  • I bought an iPhone 5S in the USA, however he warmed up and took off the screen, I live in Brazil and they do not give assistance to my device, but I can not go back to the U.S. just to change the iphone, what should I do to solve my problem ?

    I bought an iPhone 5S in the USA, however he warmed up and took off the screen, I live in Brazil and they do not give assistance to my device, but I can not go back to the U.S. just to change the iphone, what should I do to solve my problem ?

    I live in China as well and my iPhone5s is the model A1530 I bougth outside China. I have the same problem as Nikatnight with the iPhone while the iPad Air (wifi only) is working like a charm. It must be definitely something related to the carrier since I was abroad few days ago and everything worked well.
    If you pay attention at the source of your maps, you'll discover they are provided by AutoNavi instead of TomTom and make them appear in chinese with their own border interpretation. Queries are only acceppted in Chinese (p.e. if I type in english "Los Angeles International Airport"  it replies it cannot locate it)
    I suppose everything will be fine when you'll be out of censorship....
    Perhaps iOS  Apple Maps are absolutely useless for expatriate in China.
    Use Google Maps instead
    BTW, I'm surprised how much Apple might prostrate towards hard power Governments.... No matter what, money are always on top!

  • Hoy can I change the info in Apple id already created to  not include a crédito card

    How can I modify an Apple tu use it  without a credit card

    If you want to remove your credit card then on your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then you could try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918

  • HT1918 How to change payment info without a computer/iTunes?

    I cannot make any purchases on my iPhone 4 (iOS 5.1.1) because my credit card changed (bank replaced it due to theft) and my iPhone is telling me, "PayPal is not supported on this device."  Apple support says you can change payment info on your iPhone through Settings > Store > AppleID.  I tried. I just keep getting the same "Your PayPal account cannot be verified" message over and over.
    My PC croaked a couple of weeks ago and I've been unable to access a computer with iTunes.  Is there any possible way to change my payment info without being on my long-lost PC?  The AppleID site doesn't let you change payment info, only your basic info and password. This is really frustrating.

    HI..
    Your credit or debit card credentials must be associated with the same country where you reside.
    "Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
    From here >  The Complete Guide to Using the iTunes Store | iLounge Article
    You can contact Apple using the email form here > Apple - Support - iTunes Store - Contact Us

  • I can receive mail on my mac account, but I can't send mail. What should I do?

    I can receive mail on my mac account, but I can't send mail.  What should I do?

    Hello, sounds like you haven't switched to iCloud yet, the old dot Mac & MobileMe servers are going away or gone for most already.
    Do not delete the old account yet. sign up for an iCloud account if you haven't.
    I understand .mac mail will still come through. Do not delete the old account yet.
    You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
    On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
    IMAP (Incoming Mail Server) information:
    • Server name: imap.mail.me.com
    • SSL Required: Yes
    • Port: 993
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
    SMTP (outgoing mail server) information:
    • Server name: smtp.mail.me.com
    • SSL Required: Yes
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
    Also, you must upgrade your password to meet the new criteria:  8 characters, including upper and lower case and numbers.  If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message.  Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
    Thanks to dpepper...
    https://discussions.apple.com/thread/3867171?tstart=0

  • How to change Payment info on my itune account

    how to change Payment info on my itune /apple store account?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then tap on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918

  • HT1918 Change country and change payment info contradict each other

    Hi, I have changed country of residence. When I want to change the country settings, it says: fix the payment info. When I want to change payment info, it says: this payment not allowed in this store. How should I resolve this paradox? Thanks!

    Alas, the assistance offered from iTunes support has only made the situation worse.
    They suggested I purchase an iTunes gift card to clear the balance on my account and therefore be able to change the country and payment card. 
    So I bought €25 of gift card and now iTunes refuses to accept the credit....because it's not denominated in British Pounds.
    Original iTunes representative now refusing to respond to my query.

  • After upgrading to 10.7.5 some of my AU plugins can not be validated in Logic pro. (I got error message "Remove property listener". I can not work anymore. What should I do?

    After upgrading to 10.7.5 some of my AU plugins can not be validated in Logic pro. (I got error message "Remove property listener". I can not work anymore. What should I do?
    VIBAC

    I downloaded and installed
    OS X Lion 10.7.5 Supplemental Update
    and that solved my problem completely. (368 AU plugins now works!)

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